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Customer Success Manager
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience. In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our users' businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong problem-solving skills Preferred qualifications Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account manager, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects or programs Demonstrated experience handling difficult customers or situations and driving resolutions Ability to navigate data and people to find answers
Channel Sales Executive
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About the team We are looking for a high potential candidate to join Stripe’s Alliances and Channels (A&C) team as a Channel Sales Executive. The Channel Sales Executive (CSE) is a key part of the Alliances and Channels team, supporting platform partners that embed Stripe technology into their solutions. What you'll do We are seeking a dynamic Channel Sales professional to drive business growth with a portfolio of SaaS Platforms. You will identify high-value opportunities, develop demand with these platforms, and foster new business within our partner ecosystem. Working closely with Partner Development Managers and Stripe Account Executives, you will be responsible for delivering incremental growth of new users and revenue through your portfolio. Responsibilities Drive joint go-to-market and co-selling initiatives with a designated and diverse portfolio of SaaS platforms in a channel sales motion. Collaborate with platform counterparts to drive net new demand for partnerships. Enable Stripe and partner sales teams on the joint value proposition and lead account mapping workshops. Develop and execute sales strategies to expand Stripe’s revenue with strategic platforms. Support the full deal cycle with partners, from sourcing new pipeline, opportunity progression to closing. Serve as an advocate for partners within Stripe, representing Stripe within the partner's organization. Maintain accurate sales and partner activities in Salesforce. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements 5+ years of technology sales experience with a proven track record of exceeding sales targets. Experience with the payments, commerce, and/or Q2C landscape. Sales experience working in multi-party sales pursuits. Excellent communication and presentation skills, with the ability to speak to functional leadership both internally and externally. Ability to lead and be a team player on cross-functional deal pursuit teams. Willingness to travel (25%) Ability to build and execute territory and opportunity-specific plans leveraging tools such as Salesforce and Crossbeam.
Engineering Manager, Payments
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments engineering powers the processing of hundreds of billions of dollars in card payments annually, enabling users to accept card payments from Asia Pacific, Europe, and Middle East regions. As the Engineering Manager for the team, you’ll have responsibility for expanding the reach of Stripe’s global payments network, delivering the best-in-class experience for card payments in these regions. In this role, you’ll be making some of the most significant strategic, product, and technical decisions for card payments at Stripe. The systems this team builds enables our users to create a single integration with Stripe, then take payments across an ever-expanding set of card networks and grow their businesses globally. What you’ll do Responsibilities Work with other Stripe leaders to author Stripe’s card payments strategy Develop engineers on the team, helping them advance in their careers Empower the engineering team to achieve a high level of technical productivity, reliability and simplicity Manage processes to help the team do its best work and interface effectively with the rest of Stripe Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team Recruit great engineers, in collaboration with Stripe’s recruiting team You may be a fit for this role if: You thrive on a high level of autonomy and responsibility You encourage a healthy work environment that’s both supportive and challenging You’re excited to help engineers develop new skills and advance in their careers You’re clear and persuasive in writing and in person You lead by example, by setting the right context, and by helping teammates do their best work You’re technical enough to ask engineers good questions about architecture and product decisions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in an engineering management role. 8+ years of full-time software development experience. Demonstrated track record of successfully hiring, developing, and mentoring engineers. Ability to lead by example in fast-paced, high-impact, and ambiguous environments. Commitment to high operational rigor when working with production systems. Experience building extensible software solutions that scale with business growth. Adept at thriving in a collaborative, cross-functional, and cross-timezone environment, while fostering a positive team culture. Preferred requirements Experience with payments-related products Working in global and cross-regional environments Experience using AI tools to improve team execution, quality, and overall effectiveness Experience with building out new teams. Experience developing product platforms to serve other product teams. Proven track record collaborating with partners across multiple regions and time zones. Experience and comfort with being in a user facing role.
Customer Success Manager, Key Accounts
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do We are looking for a motivated and curious professional to manage one of our largest customers. The CSM for our Key Accounts team will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product 3+ years of experience in payments and/or fintech Strong business sense and understanding of underlying drivers and strategy of our user’s businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders Preferred Qualifications Experience with consumption-based SaaS products
Customer Success Manager, Metronome
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe’s Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company. What you’ll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Payments and/or fintech experience required Experience with consumption-based SaaS products Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Preferred qualifications Prior experience working with modern SaaS billing and invoicing systems Experience with billing solutions strongly preferred Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
Program Manager, Commercial Solutions
Program Manager, Commercial Solutions Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Global Business Services' (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of the sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, and User feedback and market insights. This role sits within Global Business Practices' Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. What you'll do The Global Business Services Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, and a strong understanding of and experience in scaling global, cross-organizational mechanisms. You'll have experience in program ownership and management, custom pricing strategies, and a background in supporting selling motions. You'll have strong communication skills and executive presence to communicate with Stripes from sellers and Deal Strategies through to senior leadership. You'll love this job if you're a natural relationship and mechanism builder. Responsibilities Independently lead large-scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, often first-of-their-kind programs and initiatives Manage and lead complex programs that require considerable resources and high levels of complex functional and technical integration and knowledge Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to create custom commercial approaches Work cross-functionally with sales teams, sales leaders, services and support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes Navigate complex programmatic problems at scale across Go-To-Market and Stripe, and propose creative solutions Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers Act as a liaison between Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general Advocate on behalf of a position and gain cross-functional alignment on the position Build credibility and trust with internal stakeholders Lead projects to solve existing commercialization issues Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements BA or BS degree in Business, Technology, Finance, or Economics 7+ years of experience in program management, commercial strategy, economics, deal management, or pricing, with experience owning program strategy or business operations 5+ years of direct commercial pricing model program management skills, knowledge, experience, deal management, and oversight Experience driving cross-team mechanism development end-to-end (ideation, planning, execution, launch, post-launch support) Experience working in ambiguous, quickly scaling environments, comfortable with high-agency Experience engaging with senior executives on high-priority initiatives, as well as the ability to work across internal and external organizations Be able to articulate and understand business strategy at the C-suite level to gain credibility and advise organizations on how best to achieve their business goals through the use of commercial programs Strong written and verbal communication, presentation, negotiation, and project management skills Establish credibility and maintain working relationships with internal stakeholders involved with commercial constructs (Legal, Finance, Accounting, etc.) Experience presenting data and metrics to senior leadership to report on metrics Strong ability to advocate for a position even in the face of pushback Preferred qualifications Direct product launch oversight and experience Payments industry experience MBA degree in Business, Technology, Finance, or Economics Possess PgMP or PMP certification
Account Executive, Enterprise Platforms (Grower)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Platform Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. Platforms already using Stripe include Shopify, Lightspeed, and Mindbody. As a key member of the Stripe Platforms team, you will manage and elevate relationships with a named account list while identifying new growth opportunities and ways Stripe can exceed expectations. If you’re motivated, smart, persistent, and a great teammate, we want to hear from you. What you’ll do As an Account Executive (Existing Business), you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses. Responsibilities Directly manage and nurture a named account list and develop account plans for winning and expanding business with enterprise companies Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models Develop outbound strategies to create and nurture opportunities Own the full sales cycle from lead to close for enterprise companies Develop relationships with executive stakeholders at new and existing clients Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses Lead and contribute to team projects to develop and refine our sales process Engage with Product and Engineering teams to help drive product strategy Who you are You are an adept salesperson and relationship manager capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally detail-oriented and enjoy digging into business models and helping customers quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building—you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets. If you’re motivated, smart, persistent, and a great teammate, we want to hear from you. Minimum requirements 10+ years of experience directly selling a technical product or service, preferably at an API-first company, with a track record of top performance A proven track record of leading complex, multi-party sales from inception to close in a highly consultative manner, including negotiating bespoke commercial agreements Strong listening skills and the ability to understand complex technical problems and become a trusted resource for decision-makers across technology and finance organizations Excellent verbal, written, and presentation skills A positive attitude and strong work ethic, with the ability to operate in a highly ambiguous environment Deep interest in technology, including financial technology infrastructure Fastidious approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly and quarterly basis and communicating them in a succinct manner
Customer Success Manager, Radar
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do The Customer Success Manager for Radar is a specialized scaled coverage role serving the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, dispute rates, and overall payments health. You will be the domain expert and operational backbone for Stripe’s fraud and disputes product suite (examples: Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science. The ideal candidate combines deep fraud and payments risk domain expertise with strong cross-functional instincts. Responsibilities Monitor and Mitigate Risk: Identify churn signals, integration gaps, and potential Card Brand Monitoring Program (CBMP) risks to proactively initiate optimization conversations. Drive Value and Adoption: Educate users on fraud and disputes products, drive adoption of high-value features, and identify upsell opportunities Cross-Functional Partnership: Collaborate with cross functional teams to support trials, conversions, and joint enablement. Voice of the Customer: Act as the internal advocate by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues. Operational Leadership: Own reporting and performance metrics, lead internal training, and participate in key customer business reviews (QBRs/EBCs) Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech Domain Expertise: Proven experience with fraud prevention, chargeback management, and risk operations, including familiarity with fraud patterns, friendly fraud, first-party misuse, and dispute representment Product Fluency: Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus Executive Presence: Experience presenting fraud and risk performance data to and influencing senior stakeholders across risk, finance, and operations functions Operational Rigor: Ability to manage a complex book of business, balancing multiple merchant fraud investigations, dispute escalations, and performance reviews simultaneously Ability to navigate data and people to find answers, including interpreting fraud dashboards, dispute analytics, and authorization rate metrics Preferred qualifications Deep fraud and payments risk domain expertise with strong cross-functional instincts.
Comms, Public Goods
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Public Goods at Stripe is focused on catalyzing products or services that would improve the world but don’t exist because the commercial motivations aren’t yet sufficient. By characterizing these goods, and altering the incentives, we hope to bring them to market faster. Our two main initiatives— Frontier , a $1.8B advanced market commitment to accelerate carbon removal, and Intercept , an effort to accelerate the elimination of respiratory infections—are partnerships between Stripe and some of the world’s most ambitious organisations, including Google, Anthropic, the OpenAI Foundation, and J.P. Morgan. What you’ll do Stripe is looking for an entrepreneurial netizen to lead communications for our Public Goods programs. The success of Frontier and Intercept will be contingent on building strong networks of support and cooperation in the communities where they operate (researchers, scientists, technologists, healthcare). We’ll need to persuade people and organisations to change course: labs changing their research paths; entrepreneurs quitting their jobs to start something new; funders reprioritising their grant programs. You’ll laser in on the influential voices, and build targeted strategies to shift opinions and behaviours using traditional media, podcasts, video, substackers, influencers, events, and Twitter. You’ll craft compelling messaging on world-altering technologies; announce billions of dollars worth of grants and investments; publish opinionated editorial designed to inflect research fields; build communities of superfans; and manage coalitions of the world’s biggest companies and philanthropic organizations. If we’re successful, you’ll be instrumental in reducing CO2 in the atmosphere, ending respiratory infections, and whatever else comes next. Responsibilities ‘Full stack’ comms leadership for Intercept and Frontier, from strategy and narrative development right through to having great stories and content out in the world. Crafting the Intercept narrative (largely from scratch, it’s very early!), and evolving the Frontier story for the next phase. Designing novel communications strategies from first principles to get journalists, influencers, policymakers, and substackers excited about these programs. Writing excellent communications (i.e. announcements, social media posts, or opinion pieces). Note: we are unusually obsessive about the quality of our writing! Partner with experts and leaders in the Frontier and Intercept teams: soliciting their ideas and expertise to inform the strategy, preparing them for media or podcast appearances, and building their profiles among important audiences. Build excellent relationships with our partners (both funders and portfolio companies and projects) in pursuit of carefully orchestrated communications across many stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Comfort with highly complex and technical subject matter; you don’t need to be a scientist yourself, but you will need to keep up with some very fast-moving ones on the team. A superlative writer with a proven ability to translate complex, dense, technical information into compelling communications but which maximise fidelity. High agency and autonomy: identifying gaps or risks, seeking out the context, and bringing fully formed ideas for leadership approval. Experience in or around online movements which prize first-principles thinking, entrepreneurialism, and speed, like Silicon Valley, Progress, or Effective Altruism. A strong intuition for how and why ideas spread, particularly on the internet. Preferred qualifications Experience working with traditional media outlets is good, but not required.
Deal Pricing Strategist
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Serve as a key financial and strategic thought partner to specific AMER go-to-market sales teams and their leadership in both pricing deals at scale and pricing strategic deals. Define and implement our pricing and margin guidance and identify levers for financial uplift. Develop and refine new frameworks to evaluate a deal’s attractiveness to Stripe, ensuring alignment between these frameworks, the company’s long-range plan and mutually agreeable outcomes with cross-functional business partners. Maintain up-to-date pricing benchmarks and contribute to team analytical design and production efforts, using this data to enhance our pricing philosophy. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Finance, Business Administration, Economics, or a related field, plus three (3) years of experience in finance or deal pricing, investment banking, or management consulting. Must have three (3) years of experience with/in: Building collaborative working relationships with business partners, including incorporating financial model recommendations into findings, developing obstacle alternatives aligned with team goals as part of objection handling, and translating prior obstacles into actionable process and design improvements; Financial modeling using a spreadsheet-based tool; Payments or technology sector; Presenting findings and recommendations to senior leadership, including sales of go-to-market business partners; Data analysis of historical and projected financial data to identify trends or anomalies; and End-to-end process improvements as part of the deal-making process, including approvals, prioritization, formatting review, and cross-functional partner collaboration. Salary: $144,000 - $216,000/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting permitted. Multiple positions available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA42 #LI-DNI
Customer Success Manager
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you’ll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self-starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly
Engineering Manager, Billing Configuration
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Billing Configuration team enables extensibility of all Billing concepts and owns the core infrastructure needed to manage configuration changes over time and custom billing logic use cases. What you'll do As the engineering manager for Billing Configuration, you’ll own the operational and technical direction of the platforms that let Stripe users and internal teams model, customize, and evolve how billing works. You’ll lead the team building the foundational configuration layer for Stripe Billing, enabling flexible products, pricing, eligibility, entitlements, and billing behavior. This team enables complex custom use cases and configuration changes over time. You’ll shape the team as it expands to support increasingly sophisticated use cases, working closely with internal and external customers to build reliable, extensible systems that make Stripe Billing adaptable to the real world. Responsibilities Lead a team responsible for the core architecture needed to enable billing configuration complexity and extensibility Own the technical strategy and roadmap for billing configuration Drive operational excellence across billing infrastructure systems Hire and develop engineers as the team expands into new scope Partner with stakeholders across organizations to deliver billing solutions Work backwards from internal and external customer needs to define priorities and scope Define and uphold engineering standards across a team owning business-critical billing infrastructure Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of engineering management experience, directly managing and growing teams of 5+ engineers focused on building and shipping products at scale 8+ years of full-time software development experience Track record of leading engineering teams responsible for high-traffic, low-latency, and extensible systems Deep user empathy with a history of working backwards from internal and external customer needs Proven ability to drive rigorous decision-making and build strong partnerships across teams Ability to handle ambiguity, creatively solve complex challenges, and execute on competing high-impact priorities Demonstrated focus on system reliability, operational health, and incident response Preferred qualifications Experience building and leading distributed teams across multiple locations and time zones Track record of delivering shared infrastructure across multiple business units Background in billing, metering, or large-scale distributed systems