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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for a collaborative and strategic Manager, HRIS to lead our Workday platform and a team of HRIS Specialists. In this role, you'll help shape how we leverage people technology by building scalable solutions, developing a high-performing team, and ensuring Workday continues to be a strong foundation for our people processes. You'll balance day-to-day operational excellence with longer-term improvements that help our systems and processes grow with the business. Success in this role requires deep Workday expertise, experience managing delivery across internal teams and external implementation partners, and the ability to establish effective processes for project intake, prioritization, sprint planning, and resource management. We're looking for a leader who understands how Workday connects to the broader People Technology ecosystem and is excited to evolve our systems, processes, and team as our organization grows. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead, coach, and develop a team of HRIS Specialists by building technical depth through cross-training, documentation, and shared ownership across Workday functional areas Evolve the team's operating model, including project intake, prioritization, sprint planning, capacity planning, and release management Manage work across internal HRIS team members and external implementation partners, balancing quality, speed, and cost Provide governance and technical oversight for Workday configuration, while contributing hands-on configuration for complex, high-impact, or business-critical initiatives Partner closely with People, Payroll, IT, Finance, and other cross-functional teams to understand business needs and deliver integrated solutions Identify opportunities to improve processes, automate manual work, and increase operational efficiency across the systems ecosystem Evaluate emerging technologies and features, including AI-enabled capabilities, and recommend solutions that enhance the employee and people team experience Contribute to the evolution of our broader technology ecosystem by ensuring Workday integrates effectively with the systems that support our Figmates We'd love to hear from you if you have: 8+ years in HRIS or People Technology, with deep expertise in Workday configuration across HCM, Advanced Compensation, Benefits, Payroll, Absence, and Integrations Proven success leading and developing high-performing HRIS or People Technology teams Demonstrated ownership of Workday delivery, including configuration governance, project intake, prioritization, sprint planning, and release management within a SOX-compliant environment Strong track record of managing work across internal teams and external implementation partners to deliver scalable, high-quality solutions Deep understanding of the broader People Technology ecosystem and how Workday integrates with enterprise systems, coupled with curiosity about emerging technologies and AI At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $169,000 — $296,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The AV Events Team at Stripe is tasked with delivering best in class internal events and post production support at Stripe globally (North America, Europe, Asia) with a primary focus on creating, optimizing, delivering and managing: virtual production events, live events, streaming and video on demand content for all office and remote based employees. What you’ll do At Stripe, managers grow teams and inspire them to do their best work. We’re looking for a seasoned leader to take our Audio Visual (AV) Events team to the next level. This is a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. The ideal candidate will be a proven thought leader in the A/V arena with a strong customer mindset, leadership and communication skills, and experience with supporting the A/V technology for live events at a large, global corporation. Responsibilities Be proactive & knowledgeable on relevant technologies and products; and provide an ongoing forward-looking roadmap for our next 2-3 years’ solutions Drive consistent A/V capabilities for produced and broadcast events for our organization, through the creation and distribution of best practices, procedures, and services Maintain a high bar for internal events Create an atmosphere that fosters high performance and collaboration within the organization that emphasizes teamwork and accountability while rewarding initiative, innovation, discipline and operational excellence Develop strong customer relationships, cross functional and internal Corporate Technology relationships. Establish yourself and your team as a trusted advisor/partner Continuously manage customer expectations with regular communications and updates on events, technology strategy, performance concerns Lead, grow, and mentor skilled AV producers, operators and broadcast engineers Set clear goals and directions, and provide regular feedback on team members’ performance Travel to our offices as needed Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of relevant experience leading a Global AV Events or Production Team Prior experience delivering technical solutions in high growth environments Ability to create necessary documentation, knowledge bases, and run books to enhance the execution of the service. Experience and comfort interacting with executives and senior leaders Working consistently and effectively in a collaborative environment Strong problem-solving skills A healthy skepticism for the status quo and an unwillingness to settle Experience being a catalyst for positive change in a global organization Experience empowering the team and leading with empathy and integrity Precise communication skills, both written and verbal Preferred qualifications CTS and/or CTS-D certification Q-Sys certification Dante certification Experience with QSC and Crestron programming Experience with the design and deployment of large event space Experience collaborating and leading both internal and external tent-pole enterprise events. Engineering experience and understanding of large event spaces and complex control room and virtual event signal flows and designs.
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. The Financial Crimes team ensures that our platform remains safe, and that prohibited parties are not allowed to utilize our services. What you’ll do We are looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You will be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space Responsibilities Conduct a wide variety of analyses, including: Conducting screening (“watchlist” and “keyword”) reviews on merchants as part of Stripe’s sanctions program Analysing and investigating accounts for exposure to both listed persons and high-risk/prohibited jurisdictions Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements Conduct in-depth open source research as part of Sanctions reviews, including in the open web, corporate registries, governmental databases, and social media platforms, to understand the use case and appropriately assess the relevant sanctions and financial crimes risk Analyse complex problem and exercising sound analytical judgment on investigation resolutions or decisions Perform assignments/tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in Sanctions roles Experience conducting in-depth open source research across a wide range of information sources, including the web and global social media platforms General awareness of money laundering, terrorism financing, and sanctions trends and regulatory developments Independently analyse and evaluate information from various data sources to determine a course of action for a matched case Ability to clearly record by writing the rationale & documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes Excellent written, spoken and interpersonal skills, Excellent problem-solving skills and demonstrated ability to work independently, analyse problems and data sets to make complex investigation decisions Self-disciplined, diligent, proactive and detail oriented You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening Preferred Qualifications Knowledge of USA Patriot Act, US Treasury/OFAC Code of Federal Regulations,UK HMT sanctions regulations, EU Sanctions and Anti-Money Laundering Directives, etc. Knowledge in payments and the fintech industry Familiarity with SQL and ability to use template or pre-made SQL queries as part of investigations
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Accounting Team is responsible for understanding and telling Stripe's financial story and shaping our collective understanding of how Stripe is performing as a business. Our primary focus is maintaining a well-controlled environment that effectively supports corporate governance, financial reporting and disclosure requirements. We advise and enable Stripe to grow—supporting all products at Stripe, consulting on accounting implications and supporting teams' ability to make informed strategic decisions. We operate in a fast-paced environment and collaborate significantly with cross-functional and international teams. What you'll do Our Accounting team is seeking an innovative embedded technical resource to help us scale for the future, in a fast-paced environment that's growing rapidly. You'll leverage your accounting, artificial intelligence (AI), and technical expertise to build intelligent solutions that enhance Stripe's accounting capabilities. You'll develop AI-powered tools and models, autonomous agents, and data products that automate complex workflows and provide actionable insights within a framework of financial reporting control. Working at the intersection of artificial intelligence, accounting, and product development, you'll collaborate with engineering and finance teams to deploy cutting-edge AI applications that scale with Stripe's growth and support our mission of increasing the GDP of the internet. Responsibilities Apply your accounting and finance domain expertise to identify, explore, and prototype high-impact opportunities where AI can solve complex accounting challenges Build using AI-powered tools and artificial intelligence solutions to automate accounting workflows, enhance controllership, and scale our operations Design and deploy autonomous AI agents using frameworks that can reason, plan, and execute complex multi-step problems and enhance decision-making processes through understanding risk and maintaining effective financial reporting controls Ship and maintain interactive data products and self-service analytics tools using SQL and Python frameworks (data visualization and dashboards, low-code application building frameworks) that provide real-time insights and actionable intelligence Work across Accounting and partner teams to uncover efficiency opportunities, including AI use cases, document requirements, and translate complex financial workflows into well-controlled technical solutions Partner with Accounting and SOX teams to assess and develop an effective internal controls approach to AI-based accounting solutions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of relevant experience, including 4+ years in accounting-related or adjacent roles (e.g., finance systems, process improvement), a B.A. or B.S. degree in Accounting, Finance, Finance Systems, or Information Systems, and fluency in U.S. GAAP Advanced proficiency in SQL, including complex queries, CTEs, window functions, and joins, and familiarity with modern data tools such as Python, Databricks, and ETL and ELT data pipelines Comprehensive understanding of AI fundamentals and experience with emerging AI and LLM tools, conversational interfaces, prompt engineering, or automation platforms and RPA Excellent communication skills, both written and verbal, including the ability to convey financial concepts to financial and non-financial audiences, with a solution- and results-oriented mindset focused on delivering impact Experience with internal controls, including design, implementation, and execution Preferred qualifications Familiarity with the payments industry and fintech landscape
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The administrative business partner team works with Stripe’s leaders to support their day-to-day administrative needs, while also contributing to projects that help drive the company’s strategic priorities. What you’ll do In this role, you will be a critical part of supporting our People Leadership business function by offering administrative support to 2 leaders. Responsibilities Provide complex calendar support for your leaders and, potentially, other members of their team Manage and book travel arrangements and process expense reports Make recommendations to your leaders on time management, prioritization, delegation, and organization Organize and plan team meetings and offsites by assisting with the production of materials and pre-reads, taking notes, and tracking action items Partner with your leader to track key project milestones as well as progress against personal, team, and company goals and targets Establish new—and improve existing—administrative systems and processes Support the operations and culture of your leaders organization Act as a trusted strategic partner and handle highly sensitive data with absolute discretion Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements You have 5+ years of administrative experience at a fast growing or large company You are exceptionally organized, with superb attention to detail and a strong ability to execute You have excellent time management skills and are able to quickly shift tasks and priorities as needed You work effectively across various roles and teams in a fast-paced, changing environment while remaining flexible, proactive, resourceful, and efficient You communicate, perform, and react well under pressure or ambiguity You enjoy optimizing and improving processes You are adept at handling sensitive information and situations with care and confidence You are able to anticipate and respond to the needs of others before they arise You have experience in a high-growth technology startup
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow revenue, and create new business opportunities. Our mission is to increase the GDP of the internet. The work ahead is substantial, which gives you the opportunity to help put the global economy within everyone’s reach while doing some of the most meaningful work of your career. About the team Early careers is a critical part of Stripe’s long-term talent strategy. The University Recruiting team helps shape the company we become by building the systems, programs, and hiring partnerships that bring exceptional interns, apprentices, and new graduates to Stripe. As University Recruiting Manager, you will lead and develop a team of University Recruiters while owning the strategy and delivery of intern and new graduate hiring across Stripe. This is a high-visibility leadership role with a wide stage: you will work across every line of business and role type, partner with leaders throughout the company, and turn ambitious hiring goals into thoughtful, durable programs. You will also help lead Stripe’s global internship and apprenticeship programs, including onboarding, intern experience, and employee-relations escalations. What you’ll do University Recruiting at Stripe is not a transactional recruiting function. This role goes well beyond attending a career fair or filling individual roles. You will set direction for an early careers strategy that supports Stripe’s business needs today and builds the talent pipeline we will need next. You will bring strategic judgment, a builder’s mindset, and a deep commitment to craft. You will balance the operational rigor required to deliver at scale with the creativity to design programs and experiences that are clear, useful, and memorable. You will use data to understand what is working, where we are falling short, and what needs to change. And you will build credibility with leaders by making complex recruiting challenges easier to understand and act on. Responsibilities Lead, coach, and develop a team of full-cycle University Recruiters. Set a high bar for judgment, execution, and candidate and hiring-team partnership. Develop and deliver a clear early careers hiring strategy across Stripe’s lines of business and role families, translating business needs into practical recruiting plans and measurable outcomes. Partner with senior leaders and hiring teams across the company to understand workforce needs, influence decisions, and meet ambitious hiring goals. Lead global internship and apprenticeship programs, including onboarding, intern experience, program operations, and employee-relations escalations. Build and improve the end-to-end candidate experience in partnership with Finance, People Operations, Benefits, Onboarding, Legal, and other cross-functional teams. Develop thoughtful university, event, employer-brand, and employee-referral strategies that strengthen Stripe’s early careers talent pipeline. Use people analytics, recruiting data, and operational insights to identify patterns, measure performance, inform decisions, and improve the systems your team relies on. Raise the bar for how University Recruiting works at Stripe by bringing rigor, care, and a strong point of view to both the strategy and the details. Who you are You are a strategic recruiting leader who sees early careers as a company-building function. You pair high standards with a practical work ethic, and you are comfortable moving from long-range planning to solving the immediate problem in front of you. You care about the quality of the work, the experience it creates for people, and the decisions behind it. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements Experience designing and delivering a university recruiting strategy or major early talent initiative at a high-growth or complex organization. A proven record of leading and developing University Recruiting professionals. You give clear feedback, build strong teams, and help people grow their judgment and capability. Strong strategic thinking and the ability to bring clarity to ambiguous, multi-stakeholder problems. The communication and influencing skills to earn trust with leaders at every level and turn ideas into aligned action. A high degree of ownership, a rigorous work ethic, and the ability to operate effectively in a fast-moving environment with shifting priorities. An appreciation for craft and beauty in the work. You care about the quality of the strategy, the programs, the candidate experience, and the operational details that make each of them work. A deep interest in people analytics, with experience using recruiting metrics, tools, and process data to improve decisions and outcomes. Experience partnering closely with hiring teams throughout the recruiting process as a trusted advisor.
Staff Engineer, Revenue and Financial Management Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Revenue & Financial Management group is building new products that expand the scope of problems we tackle beyond payments into Revenue Management, Financial Operations and analytics. Right now this includes products like Billing, Invoicing, Revenue Recognition, Reconciliation and the underlying platform for batch and real time processing of large scale financial data to power these solutions. These solutions are going to be key pillars for Stripe’s growing SaaS business and a major revenue stream. What you’ll do We’re looking for a Staff Engineer that will help architect and design this system from ground up. You will need to set the technical direction across a variety of projects and initiatives while also mentoring and growing others on the team. Responsibilities Scope and lead large technical projects that are the foundational pillars for Financial Data Management Infrastructure Scrutinize and reason clearly about the technology and architecture choices we make in building these products. In many cases, you will be the decider of these decisions Directly contribute to core interface design and write code. Serve as a role model for how great software should be written for Stripe as a whole Arbitrate critical decisions correctly that fully consider software best practices, Stripe system realities, and numerous stakeholders’ preferences and concerns Advise Stripe’s leadership team on key technical considerations related to the future of financial data management (e.g., on the utility of blockchain technologies). If you’re successful, you will change how finance teams operate fundamentally across the world Work effectively cross functionally and Teach and mentor the next generation of technical leaders at Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a strong technical background, including 12+ years of experience with system architecture and designing distributed systems handling large amounts of data You have been a Staff, Principal, or Distinguished Engineer Deep experience building custom solutions using big data and streaming technologies like Hadoop, Spark, Presto, Iceberg, and Airflow You have hands on experience in building modern microservices architecture-based products You have served as the technical lead for a team of engineers and can demonstrate broad technical leadership You have owned the technical roadmap for a business area You listen well and internalize the best ideas from all over the organization while also setting a vision that others are excited to get behind You work well cross-functionally and your co-workers at all levels and across all teams trust you You are often cited as the inspiration for engineers that join your teams. Even senior engineers feel that they’re able to learn from you Preferred qualifications Domain expertise in accounting or financial management is a plus but not a requirement
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team One of the company's most important strategic priorities is to build great products and experiences for Enterprises—and we are at an inflection point in the growth of our Enterprise business, with significant momentum. The Enterprise team is responsible for ensuring all of Stripe's products and services best fit the unique needs of global, modernizing enterprises. Our Enterprise Product extends beyond our APIs and dashboards—to Enterprise executive engagement, our perception in the market, our partner ecosystem, how we collaborate with our users to bring them live, and our users' day-to-day interactions with our GTM and support teams—they're all part of the Product experience for these users. We focus on expanding and innovating on Stripe's platform in ways that help the largest and most complex customers run their businesses. Our work is highly cross-functional—partnering with almost every other team at Stripe—to execute on the priorities that matter most to Enterprises and ensure that they are successful on Stripe. What you'll do As a member of the Enterprise Strategy and Operations team, you'll build the infrastructure, processes, and organizational muscle to help our Enterprise business scale: Responsibilities Lead cross-cutting company strategy projects and collaborate with teams to implement changes Partner with multiple stakeholders across Enterprise and other Stripe teams (e.g., product teams, marketing, sales, support) to achieve the goals of the Enterprise Engine Catalyst. You'll need to objectively evaluate teams' competing priorities and align stakeholders on the optimal solution for Stripe and our users Partner directly with senior leaders and cross-functional teams to accelerate progress, develop new operating models, and incubate new programs Establish new operating models in collaboration with key cross-functional teams, focusing on roadmap development and context alignment Coordinate annual and long-range planning efforts across teams contributing to the Enterprise segment, and drive alignment with partner teams to ensure a cohesive approach to planning Drive projects, timelines, and commitments on internal projects and customer deliverables Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in strategy and operations, product strategy, product management, or similar roles at technology companies, including highly cross-functional work spanning strategy, product, analysis, and operations in a fast-paced environment Critical thinking and first-principles thinking (e.g., ability to question how we work rather than simply executing), and the ability to zoom out to the most important questions Strong program management skills with experience managing end-to-end execution of projects and programs that have transformed their company's operations and delivered quantifiable business impact Excellent written and verbal communication with the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales Demonstrated ability to thrive in influence without authority environments, execute with minimal guidance, and operate in contexts with a high degree of ambiguity Preferred qualifications Payments ecosystem or Enterprise software experience Ability to build trust and partner with senior leaders Ability to extract the key themes and learnings from a program and build business and investment cases based on these insights Comfort with SQL or constructing dashboards and structuring advanced data analysis to measure program success Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises hospitality-focused professionals who partner with the business to shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and local workplace programs, including events and onsites. What you’ll do We're looking for a strategic leader and experienced manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You'll be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our New York office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization. This role requires a high level of expertise and operational oversight—from understanding how the building functions top to bottom to governance of contractor team performance and ensuring financial accountability. A key part of the role is anticipating the needs of the business by understanding both the site and the broader context of company growth. You'll gather and synthesize feedback from multiple sources to ensure the workplace strategy is informed by real insights from the ground. While enterprise workplace strategy is developed centrally, you're expected to bring informed recommendations based on local business needs and operational insight, and to own successful implementation and adoption at your site. Please note this role requires an in office presence of 4 days per week. Responsibilities Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping and receiving, events support, and employee health and safety. Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent. Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement. Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams. Develop a strong rapport with locally assigned Stripes. Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations. Proactively anticipate business needs by understanding both local context and company priorities. Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards. Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement. Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets, and events of the NYC office. Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment. Craft relevant communications and documentation regarding Workplace policies and programs for Stripes. Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives. Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices Strong demonstrated ability in facilities management, vendor, and budget management Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making Outstanding written and verbal communication skills Preferred qualifications Proficiency in Google Suite, Slack and Jira A clear willingness to take a hands-on approach and dive into the details Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution. Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions The ability to thrive in a fast-paced workplace with rapidly changing priorities An innovative mindset with the ability to drive exceptional workplace services and operational improvements
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team's mission is to generate customer insights that inform Stripe's product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We also drive both self-serve and sales-sold marketing efforts. We are looking for an experienced product marketing leader to own our go-to-market strategy and grow adoption for Stripe Billing—which includes Subscriptions, Invoicing, and Metronome. What you'll do Define and lead the go-to-market strategy for all Billing products, including segmentation, target audiences, positioning, launches, and post-launch adoption. Build, lead, and develop a high-performing team of product marketers, setting clear priorities and raising the bar for strategic thinking, customer insight, and execution. Synthesize enterprise customer, market, and competitive insights to inform product strategy, roadmap prioritization, and differentiated commercialization plans. Develop clear, compelling positioning and messaging that translates complex revenue-management capabilities into value for executive and technical audiences. Partner with Sales, Partnerships, Demand Generation, and Campaigns to equip go-to-market teams with the narratives, enablement, and programs needed to engage enterprise customers effectively. Lead cross-functional teams through high-stakes launches and growth initiatives, aligning senior stakeholders around decisions, sequencing, and customer outcomes. Establish success metrics and use customer, sales, and product data to assess performance, identify growth opportunities, and improve go-to-market strategy over time. Represent the product area in executive narratives, customer conversations, and key industry moments, building credibility with enterprise audiences and internal leaders. Minimum requirements 15+ years of product marketing experience, preferably in B2B technology, including experience leading and developing product marketing teams. 3+ years of experience managing teams, with a proven record of building and leading high-performing, highly cross-functional teams Deep experience marketing to enterprise audiences, with a demonstrated ability to understand complex buying committees, long sales cycles, and sophisticated business needs. High comfort toggling between big-picture strategy and detailed execution, with a strong bias to action. Excellent communication and presentation abilities, with a proven track record of explaining complex technical concepts in ways that executive, technical, and non-technical audiences can understand. Preferred qualifications Experience in billing, payments, subscription management, financial operations, or an adjacent industry. Experience marketing to AI companies
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Tax Operations and Delivery team protects user trust by enabling accurate, reliable, and scalable tax operations supporting the TaxJar and Stripe Tax products. We partner closely with Product, Engineering, and cross-functional teams to solve operational challenges, support new capabilities, and continuously improve how tax operations are delivered. As our products, partnerships, and operational footprint continue to grow, how we execute becomes just as important as what we execute. The Operations Program Management role exists to strengthen how Tax Operations and Delivery plans, coordinates, and delivers strategic work by building repeatable operating mechanisms that improve alignment, clarity, and execution across the team and its partners. If you’re energized by improving how teams work, bringing structure to ambiguity, and building scalable ways for teams to execute together, you’ll have the opportunity to shape the future of Tax Operations. What you’ll do We're looking for an Operations Program Manager to help improve how Tax Operations and Delivery executes. You’ll partner across Tax Operations, Product, Engineering, and other cross-functional stakeholders to design and operationalize repeatable execution mechanisms that improve planning, coordination, and delivery for key initiatives. This role is ideal for someone who enjoys bringing structure to ambiguity, simplifying complex organizational challenges, and building practical solutions that improve how teams work together. Your impact will be measured by the repeatable mechanisms you build that make operational excellence easier to achieve across the team. Responsibilities Design, maintain, and improve repeatable, lightweight execution mechanisms that track program status, communicate progress, surface execution risks on a regular cadence, and escalate blockers to the appropriate stakeholders. Partner closely with your immediate Ops team and one or two cross-functional leads across Tax Operations, Product, and Engineering to improve cross-functional planning, alignment, and execution of strategic initiatives Identify execution friction, process gaps, and process breakdowns, and recommend scalable improvements that strengthen operational effectiveness Establish meaningful metrics and reporting that provide visibility into execution health and support data-informed decision making Facilitate cross-functional reviews, planning sessions, and execution forums that help teams align, resolve blockers, and deliver measurable outcomes Monitor initiatives through rollout, evaluate outcomes, and drive follow-up improvements or remediation where needed Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of demonstrated experience leading complex cross-functional initiatives from ambiguity to execution Demonstrated ability to identify friction and design scalable improvements that drive measurable outcomes Strong structured problem-solving and diagnostic thinking skills, with the ability to investigate issues, identify root causes, and design scalable solutions Excellent written and verbal communication skills, with the ability to influence stakeholders and drive alignment without direct authority Experience designing or improving operational processes, governance, or execution mechanisms that increased organizational effectiveness Preferred qualifications Experience partnering closely with Product, Engineering, and Operations teams Experience establishing operating rhythms, planning processes, or organizational governance Experience in a high-growth SaaS, fintech, or operationally complex environment Familiarity with operational readiness, launch management, or change management practices Experience using operational metrics to measure execution health and drive continuous improvement Experience with AI, automation, or workflow tools to improve organizational effectiveness Lean Six Sigma, continuous improvement, or systems thinking experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Product Legal team is responsible for managing the legal and regulatory elements of the design, build and execution of our products and services. We work on some of the hardest technical, commercial, and regulatory problems around, and we’re looking for a product lawyer to join our team. In this role you will be a key advisor to Stripe’s product, engineering and partnerships teams, and will work on a diverse set of matters that straddle financial services, business processes, and technology. The ideal candidate is passionate about Stripe’s mission of helping businesses grow and thrive. We’re looking for someone who is a team player and willing to jump in on tasks of any size. Stripe operates within a complex and interwoven legal, regulatory, and financial partnership environment around the world. What you’ll do Counsel the global product team on a range of issues relating to the adoption of artificial intelligence in all facets of Stripe’s business, including data protection and privacy law, consumer protection, and product development Closely collaborate with teams across Stripe (including engineering, partnerships, privacy and security teams) to deliver pragmatic and actionable legal advice to your clients on a range of issues related to the product development lifecycle - from initial scoping to launch Draft, review, and update internal and external-facing foundational terms and documents for Stripe’s products and service offerings Stay up-to-date (with the support of Stripe’s many legal subject matter experts) on laws and regulations dealing with consumer financial data access. Analyze laws, regulatory updates, industry trends to proactively advise clients of potential product impacts Participate as a proactive business partner to your product team and build a trusted advisor relationship offering key legal and strategic business input in evolving Stripe and its product roadmap and strategy Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of demonstrated experience either as a qualified lawyer in a top law firm or in-house legal team working with technology companies (ideally the law that applies to cloud-based API service providers) on the legal and regulatory aspects of product development in the technology space Proficiency in, and passion for, working with technology and ability to understand complex operational and business models as well as multiple product use cases quickly A self-starter and self-learner who thrives in a fast-paced environment, managing multiple work streams and priorities simultaneously and efficiently Someone with an ownership mentality that deals well with ambiguity, prides themselves on having excellent judgment and making decisions with limited information Strong communication and relational skills, and the ability to work well cross-functionally with a sense of urgency, while remaining highly collaborative and fun Excellent project management and organizational skills to stay on top of shifting priorities and thrives working under tight deadlines A background in technology law Excellent written and verbal communication skills Strategic thinking to enable business partners to make decisions that are grounded in a practical application of the law, the technology, and the business goals
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly. What you’ll do As a Risk Operations Analyst you will be working to ensure our policies, operations, and workflows align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation. Responsibilities Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions. Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and balancing user experience with compliance requirements. Effectively and clearly communicate with other Stripes, Stripe's users, and Stripe's financial partners. Identify and assess financial crime risks, conduct reviews using data analysis, and monitor for suspicious activity and trends. Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of efficiency, control, and compliance. Help build and scale processes across the financial crimes operations eco-system. Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in risk management, compliance, or financial operations. Understanding of FinCrime red flags, its typologies, and how they can be identified. Experience in developing/implementing process improvements. Analytical and demonstrates reasoned logic to decision making and judgements, considers external/internal factors and is able to recommend solutions in complex situations. Effective communication skills with the ability to produce clear, precise and concise written and presentation materials. Ability to analyze feedback patterns and use these insights to drive process and product improvements. Policy Development & Regulatory Knowledge: Proven track record developing compliance policies and procedures for payment processing environments. Risk Assessment: Experience conducting merchant risk assessments, transaction monitoring, and implementing risk-based compliance controls. Operational Management & Scaled Operations: Experience driving operational outcomes and managing large-scale operations through vendor partnerships, third-party integrations, and automated solutions to achieve efficiency and scalability in compliance processes. Preferred qualifications Data analysis tools such as SQL Experience in transaction monitoring or financial investigations, Sanctions, AML/EDD/KYC/KYB Knowledge of payment processing systems and associated risks
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Privacy Operations team is a pivotal part of the global privacy program at Stripe. Our vision is operational excellence—a team that is proactive, streamlined, and deeply embedded in the way Stripe works. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data. What you'll do In this role, you'll own the programs central to how Stripe handles privacy at scale. You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll also identify where processes can be tightened or automated, and build the documentation and tooling that make the team's work consistent and sustainable. You'll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you'll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences for Stripe users and for the regulators who depend on clear, auditable records. Responsibilities Own end-to-end program management across core privacy programs such as data subject requests (DSRs), PIAs and DPIAs, records of processing activities (ROPA), transfer impact assessments (TIAs), and cookie compliance, making day-to-day operational decisions, enforcing processes to ensure regulatory readiness, and measuring compliance at scale Identify and implement process improvements, including leveraging AI tooling to automate routine tasks, developing structured workflows to sustain quality standards, and maintaining accurate, auditable program records including playbooks and process documentation Create and maintain clear, auditable privacy documentation, including privacy assessments, program playbooks, and customer response libraries, to provide scalable, consistent privacy operational support Work with Privacy Legal and Privacy Engineering to fulfill user requests, build and deepen expertise on global privacy and data-protection requirements, and escalate novel or complex requests with appropriate context and documentation Rotate through the team's weekly runner model as the primary point of contact for incoming privacy requests, routing across intake channels and managing Jira run tickets Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of demonstrated privacy program management and a proven track record of operationalising and scaling cross-functional organisation-wide programs from the ground up Excellent collaboration, communication, and relationship-building skills, and the ability to convey complex ideas succinctly to all audiences Demonstrated experience with privacy legislation such as GDPR, CCPA, LGPD, and PIPEDA. Experience with US state legislation, HIPAA, and GLBA is a plus. Hands-on experience with privacy impact assessments (PIAs and DPIAs), data subject request workflows, records of processing activities (ROPA), or other core privacy program operations Ability to analyze complex problems to identify root causes and trends, and to document complex narratives in a simplified way that others can use Curious and self-motivated with a strong affinity for vision setting, strategic problem solving, and driving outcomes Experienced in juggling multiple projects in a fast-paced, high-growth environment, with tight timelines and shifting priorities A team player, willing to pitch in where needed Preferred qualifications Experience in fast-paced, high-growth environments. Previous tech industry experience is a plus. Demonstrated experience using AI to accelerate day-to-day privacy operations work Experience with third-party risk management, RFP and DDQ response processes, or cross-border transfer assessments Privacy certification such as CIPP/E, CIPP/US, or CIPM is a plus
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The DACH Enterprise team is at the forefront of driving revenue and growth across Germany, Austria, and Switzerland. As trusted business partners, we work with the most ambitious market leaders and high-growth innovators — from Personio, FREE NOW, N26 to Westwing — helping them build the financial infrastructure that powers their next stage of growth. We're known for our product expertise, rigorous thinking, and user-first approach to problem-solving. Stripe's financial infrastructure is the engine that unlocks new revenue streams, automates complex local compliance, and drives global expansion for the region's most prominent businesses. This is a pivotal moment for Stripe in DACH — the market opportunity is significant, and our team serves as a critical source of user feedback and market intelligence, with direct influence on the product roadmap and growth strategy. We're a diverse, international team that values collaboration and curiosity, and we're looking for someone who's eager to share knowledge and keep learning. What you’ll do As an Enterprise Account Executive you will drive Stripe’s enterprise growth engine by building and expanding deep, long-term relationships with large and very large customers and turning them into high-impact Stripe advocates. You’ll own a named portfolio of strategic accounts and high-potential targets, serving as the primary executive point of contact for senior stakeholders across business, product, and technology. You will be responsible for defining and executing multi-year account strategies, generating your own targeted outbound opportunities, and orchestrating complex, multi-threaded sales cycles—from discovery and solution design through commercial negotiation, onboarding, activation, and early expansion. You are an energetic and highly organized self-starter who understands how to navigate complex organizations, engage the right decision-makers and influencers, and succinctly communicate Stripe’s differentiated value—both business and technical—for each customer. Responsibilities Acquire, grow, and retain strategic new business for Stripe, focusing on large and very large enterprises in your territory. Build, prioritize, and manage a robust, multi-threaded enterprise sales pipeline, including multi-quarter forecasting and account planning. Own the full sales cycle end to end—from executive engagement and lead generation through scoping, solution design, commercial negotiation, closing, onboarding, activation, and early expansion. Proactively generate your own pipeline through targeted outreach (e.g. cold calling, blitzing, research, networking, events, partners) and by driving a clear territory and account strategy. Effectively manage and advance leads qualified by inbound and outbound sales development representatives, ensuring smooth hand-offs and high conversion into late-stage opportunities. Ensure every potential and existing Stripe user has an excellent, high-touch experience at every interaction, regardless of deal size, seniority, or stage of the relationship. Identify and deeply understand users’ business models, technical environments, and pain points in order to shape and propose impactful Stripe solutions and multi-year roadmaps. Orchestrate and coordinate cross-functional Stripe teams (e.g. Solutions Engineering, Product, Legal, Risk, Operations, Marketing, Partnerships, Leadership) to align on strategy and ensure internal resources are set up for user success and long-term growth. Minimum requirements 6+ years of sales experience, preferably selling a highly technical product to enterprise customers, with a track record of top performance Ability to understand technical requirements and craft solutions across multiple products Ability to develop and execute account plans spanning multiple business units across complex organizations A knack for working well with a wide range of people, both internally and externally Strong presentation skills, particularly for in-person meetings with multiple stakeholders Proven ability to lead complex negotiations involving bespoke commercial agreements Strong verbal and written communication skills in English and in German Ability to operate in a highly ambiguous and fast-paced environment • Strong interest in technology and a deep understanding of the space Preferred requirements Strong interest and knowledge in technology, the payments landscape, and related products, with the ability to advise customers strategically on payments, monetization, and platform architecture. Superior verbal and written communication skills, including experience crafting and delivering executive presentations, proposals, and commercial narratives. Ability to think and operate strategically (e.g. building multi-year account plans, portfolio strategies) and connect this thinking back into concrete operational execution across internal teams and customer stakeholders.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results. What you’ll do You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals. Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, email, Slack or ticketing system. Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors. Walk customers through problem-solving processes and follow up to ensure issues have been resolved. Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.) Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals) Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades Assist with new hire onboarding and training curriculum Update, and maintain detailed external and internal IT documentation Onboard and support third-party vendors and/or contractors Contribute to shared global IT off-boarding tasks and responsibilities Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more). Own IT asset management and ensure accurate and actionable records are kept of required equipment. Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team. Create and update technology documentation for internal IT teams and for Scale employees. Participating in on-call rotations as required by the business Who you are You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Possess 2+ years of experience in IT HelpDesk experience Possess strong working knowledge of Apple systems and software Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers Possess strong working knowledge of Atlassian systems (JIRA and Confluence) Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python) Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF) Able to independently manage and prioritize workload and projects Possess outstanding interpersonal and communication skills Is empathetic, humble, and possess a strong focus on customer service
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage their understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. Responsibilities Troubleshoot and solve external user issues Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization Be a part of building a brand-new team and operational culture for Stripe Partner with global operations specialists or business process owners to run a critical workflow Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user-first mindset and are energized by the challenge of solving difficult problems You have excellent communication skills, both written and verbal You excel in analytical thinking and problem solving You enjoy learning about technical products and processes You are an organized self-starter with a passion for finding solutions to our users' challenges You have a process-oriented mindset and ability to get things done You enjoy working in an in-office environment with strong cross-team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners Preferred qualifications Prior experience or knowledge in user support Prior experience in troubleshooting Prior experience working on projects or process improvement initiatives Prior experience in customer service or internal or external user-facing operations