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Food Experience Manager
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Workplace team creates and operates inspiring, comfortable, and innovative spaces that bring Stripe’s culture and values to life and provide a foundation for achieving our mission. In this role, you will be part of the team that supports and builds food programs worldwide, from our food philosophy and safety standards to our vendor management and feedback systems. Our team is strategically distributed across all regions but operating as one cohesive unit that shares ownership of our entire global portfolio. To further strengthen our ability to provide real-time partnership across all time zones, we are looking for a leader as a Food Experience Manager to join us. This role reports to the Global Head of Food, and is based in South San Francisco. What you’ll do As a Food Experience Manager, you will be a key architect of our global food programs, based in our Oyster Point Headquarters, but with a worldwide impact. Responsibilities Global Program Builder: You will take the lead in designing, building, and documenting our scalable, global "playbooks" for core operational functions (e.g., vendor QBRs, new site launches, budget management). Drive Global Program Execution: You will be responsible for the successful execution of our global standards across a fluid portfolio of offices, which may span multiple regions. Your role is to ensure consistency, compliance, and high performance, regardless of location. Synthesize Global Data: You will analyze user feedback and operational data from across our entire global portfolio to identify systemic trends, risks, and opportunities, transforming that data into actionable business intelligence for the whole team. Lead High-Stakes Vendor Partnerships: You will manage the relationship and performance of our strategic food service partner(s), ensuring strict adherence to our Statements of Work (SOWs) and leading rigorous Quarterly Business Reviews (QBRs). Advise on Global Growth: As a direct partner to the Global Head of Food, you will serve as a strategic advisor for all new office builds and expansions, providing expert input on design and operational readiness, no matter the location. Developing communication strategies: Lead program change by developing adoption plans, training, and communication strategies that drive consistent execution across regions. Who you are We’re looking for someone who is passionate about food and hospitality but thinks like a systems architect for a global product. While deep hospitality experience is a plus, we are excited to consider exceptional candidates from diverse operational backgrounds, including tech, logistics, or high-end retail, who have a proven track record of building scalable, user-obsessed systems. You are an expert in creating world-class customer experiences and are obsessed with using scalable, data-driven systems to deliver them consistently across cultures. You have a proven track record of managing complex, multi-unit or multi-regional operations, and have experience building a single, consistent standard and deploying it across a diverse portfolio. You are deeply analytical and data-fluent, able to synthesize disparate data sets from multiple regions into a single, cohesive strategic narrative. You are a "first-principles" thinker who is energized by questioning industry conventions and building something new. You are a natural stakeholder manager, able to partner effectively with cross-functional teams like Real Estate, Finance, and Legal to influence outcomes. You have direct experience managing high-stakes third-party vendor relationships, including contract negotiation and performance management. Minimum requirements 8+ years of leadership experience building and scaling complex, customer-facing operations (e.g., in the food & beverage, high-end retail, or tech industries). Direct experience in concept development, multi-unit operations, or scaling a service-oriented business. Demonstrable experience managing a P&L and using data to drive business decisions.
Forward Deployed Engineer, Privy
Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team Engineering at Privy is distinguished by High urgency—Shipping very small iterations, very fast, to learn very quickly Product taste—Our customers are developers, and to build effective products for them requires technical knowledge—you will often be "the PM." Security mindset—A great portion of our product is trust. While we have a dedicated security team, every engineer brings security to their designs from the start. In practice, we use boring technology like Node, React, and AWS so we can focus our engineering energy entirely on pushing the boundaries of Privy's core product, e.g. through hardware enclaves, multi-region low latency APIs, and blockchain abstractions that are accessible to mainstream developers. What you’ll do We're looking for an exceptional Forward Deployed Engineer to join our team and be the primary technical owner for building out new capabilities with Privy's most important customers. In this role, you will combine technical expertise with a deep understanding of customer and business objectives to architect, develop, and deploy software features that address customers’ needs and evolve the capabilities of Privy’s core products. Customer obsession is a core part of Privy’s culture. You’ll work closely with fellow engineers, product, and business teams to ensure Privy's customers achieve their desired outcomes and are delighted by our products. Responsibilities Work directly with customers to understand their technical and operational objectives, scope requirements, and prototype and propose software solutions Design, code, and launch features that improve and innovate on Privy’s core product using tools like TypeScript , React , and Next.js , and own end-to-end development Drive product deployments, including configuration, testing, and troubleshooting Champion customer success, ensuring the team understands, prioritizes, and pursues customer feedback and pain points Dive deep into customer codebases to understand product usage and friction points, and uncover opportunities for improvements Partner with internal stakeholders to continuously align product roadmap and strategy with customer needs and objectives Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of professional, hands-on full-stack development experience with languages such as JavaScript, TypeScript, React, Python, Go, or Java Excel at rapid prototyping while maintaining appropriate quality standards Superb problem-solving skills and ability to understand the product and business side of development (in other words, you see the big picture) Experience building and owning features end-to-end Excellent ability to communicate and collaborate with both technical and non-technical stakeholders A passion for handling ambiguity and picking up new technologies, frameworks, and tools An entrepreneurial and high ownership mindset A desire for impact and a deep sense of urgency for your work Preferred qualifications Written open-source developer tooling Published your work (code, presentations, papers, blog posts, etc.) Experience building web3 applications
Fraud Operations Manager
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of the Stripe risk strategy. What you'll do Stripe is hiring a people leader to run our Fraud Operations Center in Bangalore. You'll lead leaders and senior operators responsible for core fraud investigations and complex, high-impact investigations. You'll be accountable for operational excellence across fraud review workflows—setting the operating cadence, defining and evolving team metrics, strengthening quality and consistency of decision-making, and scaling processes through tooling and vendor partnerships. This role is both strategic and hands-on: you'll stay close to day-to-day fraud workflows, regularly reviewing cases and serving as an escalation point and decision-making resource for the team. Responsibilities Lead the Bangalore Fraud Operations Center by managing team leads and senior associates, setting clear expectations, coaching performance, and building a high-judgement culture rooted in strong decisioning and customer empathy Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud and Risk stakeholders Establish and run the operating system for the org, including goal setting, team cadences, SOPs, change management, queue health, SLAs, QA programs, calibration, and readiness for new products and markets Define, develop, and represent key operational and risk metrics for the Bangalore center (through dashboards and recurring readouts), translating data into actions and priorities Drive process development and continuous improvement through root cause analysis, defect reduction, policy adherence, and consistency across reviewers and teams Partner with other Risk teams to evolve fraud tooling and workflows (manual and automated actioning), including safe rollout and measurement of changes Support outsourcing relevant workflows by identifying transition candidates, designing and standardizing processes for handoff, and supporting training as needed Own staffing models, capacity planning, scheduling, hiring plans, onboarding, and training strategy to meet business needs while maintaining a high bar for quality and user experience Maintain close 'floor' engagement by regularly diving into cases, reviewing decisions, supporting frontline judgment, and ensuring feedback loops translate into measurable improvements Partner with recruiting to define role profiles and interview loops, drive bar-raising hiring decisions, and build a diverse team Own career development and succession planning, team health and engagement Build a great culture, a destination workplace, fostering our values, serving as a beacon of the Stripe user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Experience leading cross-functional initiatives and driving change through ambiguity, including new workflows for new products, markets, or emerging fraud patterns Experience leading fraud, risk, trust and safety, or investigations operations in a high-scale environment, including managing managers and team leads An ability to partner effectively with internal globally distributed stakeholders and lead internal teams and vendors Proven ability to define and operationalize metrics (e.g., accuracy and quality, SLAs, throughput, loss outcomes, appeals and rework, user friction) and use data to drive priorities Comfort working across detection systems and manual and automated actioning systems, with the ability to translate operational needs into product and engineering requirements Strong operational background, including new process launches, service delivery, and building operating models Excellent written and verbal communication skills, including presenting in operational reviews and representing the team in high-pressure escalations in English Skill and credibility doing the core work of a user-facing team with a high bar for quality, and a willingness to lead by example 7+ years of direct people management experience, including performance management, coaching, and mentoring Experience with payments, risk, compliance, or financial industry operations Preferred qualifications Demonstrated ability to run an operations center, including capacity planning, scheduling, queue management, performance management, and quality programs Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks, with the ability to independently review cases and guide frontline judgment Experience scaling or transforming fraud review operations through process redesign, tooling improvements, and vendor partnerships Experience with payments risk (CNP and card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact Strong analytics proficiency (building and owning dashboards, querying data directly) and comfort partnering deeply with data science and engineering Experience operating in a global, follow-the-sun model and partnering across time zones
Fraud Operations Manager (Mandarin-speaking)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users. From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions. What you’ll do As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape. Responsibilities Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment. Establish clear goals, provide coaching and feedback, and support the professional growth of team members. Set a strategic vision for the team and build the path to execute it in both the short and long-term. Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation. Maintain oversight of operational vendor performance related to risk. Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. Define and manage core metrics, SLAs, and performance of the organization. Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks. Ensure risk management efforts do not compromise the user experience. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams. Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions. Passion for delivering a user-centric experience while effectively managing risk. Preferred qualifications Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations. Strong proficiency sourcing and analyzing data using SQL. Experience working closely with engineering teams to develop and enhance investigative tools and treatments. Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.
Fraud Operations Team Lead
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals What you’ll do As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function. Responsibilities Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture Advocate for meaningful product and process improvements that deliver lasting operational impact Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations Proven experience coaching and leading operations teams with a track record of managing and improving performance Experience mentoring others and delivering constructive, growth-oriented feedback Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting Demonstrated subject matter expertise in Risk Operations Ability to work cross-functionally to deliver results and build strong partnerships Exemplary planning, prioritization, and time management skills Excellent written and verbal communication skills Fluency in both English and Spanish Preferred qualifications Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools Experience managing risk events and identifying at-risk scenarios within operational systems Experience leading or contributing to cross-departmental or transformational initiatives Familiarity with operational tools such as Jira and incident management workflows
Frontend Engineer, Payments & Risk
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe's brand and financial stability. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. Find more information on our team matching process here . What you’ll do We're looking for frontend engineers who are interested in building consumer-focused UIs and full-stack products that impact thousands of employees and millions of Stripe users, regardless of whether they're an end user, developer, or partner. Responsibilities Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end. Build elegant APIs and user experiences that enable merchants to run and scale their businesses on top of Stripe. Craft new products and features that impact millions of people and businesses around the world such as building the fastest and most seamless checkout flow. Explore creative opportunities for next-gen payments experiences that leverage the depth of Stripe's payment technology. Collaborate with stakeholders across the organization such as product, design, infrastructure, marketing, and operations. Develop and execute against both short- and long-term roadmaps. Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation. Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of software development experience, with an emphasis on modern frontend technologies (HTML/CSS/TypeScript/React) and building delightful user interfaces Comfort operating as a frontend developer and owning projects end-to-end Motivated by solving hard problems and measuring success in terms of impact Thrive in a highly collaborative environment involving different stakeholders and subject matter experts Enjoy working with a diverse group of people with different areas of expertise Preferred Qualifications Experience working in high-growth teams similar to Stripe Experience building financial systems or tools for financial experts
Full Stack Engineer, Billing
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Revenue and Financial Automation Sub-org within Revenue and Financial Automation: Billing. The Revenue and Financial Automation team at Stripe builds software tools that accelerate the economic and technological growth of global businesses by helping them operationalize their commercial relationships with customers. Our offerings include a billing platform, SaaS analytics, data services, and finance automation products that our customers creatively combine to support various revenue models. Team Matching: exact team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here. What you'll do We're looking for engineers who want to build the distributed systems, APIs, and backend services that power Stripe's revenue and billing platform. You'll focus on API design and performance, service reliability, and distributed systems challenges, while collaborating across the stack to ship complete solutions for millions of businesses. Responsibilities Scope, architect, and lead technical projects to build and scale distributed backend systems and APIs Design, build, and maintain reliable, high-performance APIs and backend services Own service reliability, including setting performance targets and driving improvements across the stack Debug production issues across distributed services and multiple levels of the stack Make effective tradeoffs that consider business priorities, system performance, and a sustainable technical foundation Teach and mentor engineers to grow into the next generation of leaders at Stripe Partner with engineers and product managers across infrastructure and product teams to deliver well-integrated platform services Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of industry software engineering experience (does not include internships or co-ops) Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic) Strong collaboration skills, can work across workstreams within your team and contribute to your peers' success Direct project leadership and mentorship experience. Ability to thrive with a high level of autonomy and responsibility, with an entrepreneurial mindset. Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users Preferred qualifications Familiarity with event-driven architectures Experience with subscription management, usage-based billing, or financial reporting systems Interest in financial infrastructure and how businesses manage their revenue operations
Full Stack Engineer, Bridge
Who we are About Bridge Bridge is building a new payments platform powered by stablecoins to make global money movement simpler, faster, and more accessible. Through our APIs, businesses can send and receive funds across borders, give customers access to dollars through virtual accounts, and disburse USD globally. We believe stablecoin rails will become a foundational part of financial infrastructure, moving and settling trillions of dollars worldwide. Bridge is helping bring that future forward. Our team has built financial infrastructure at companies including Coinbase, Stripe, Square, Brex, Upstart, DoorDash, and Airbnb. We are united by the conviction that stablecoins can materially improve how money moves around the world. What you’ll do Build and ship end-to-end product experiences across frontend applications, backend services, APIs, and data systems. Design reliable, performant, and intuitive interfaces for developers, operations teams, and end users interacting with Bridge products. Develop and maintain the APIs and backend systems that power global payments, virtual accounts, and payouts. Own projects from technical design through launch and iteration, often operating with substantial autonomy and without dedicated product management support. Debug and resolve production issues across the stack, with a focus on reliability, performance, and customer impact. Make thoughtful tradeoffs among business priorities, user experience, speed of execution, and long-term technical quality. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of professional software-engineering experience. We are open to candidates across a range of seniority, from experienced individual contributors through senior technical leaders. Experience building and shipping production software across both frontend and backend systems. Strong experience with backend services, SQL databases, and API design. Experience building polished, maintainable web applications and collaborating closely on product and user-experience decisions. A strong sense of ownership, with the ability to lead technical projects and influence product direction. Ability to write modular, well-tested, maintainable code while remaining pragmatic and moving quickly. Comfort operating in a fast-paced, ambiguous environment and diving into unfamiliar problem spaces. Excellent written and verbal communication skills, including the ability to produce clear technical documentation. Curiosity, sound judgment, and a commitment to continuously improving the product for partners and end users. Preferred qualifications Experience building developer-facing API products or platforms. Experience with financial infrastructure, payments, money movement, or other regulated products. Interest in or experience with stablecoins, blockchain systems, or distributed systems. Experience designing systems that require high reliability, strong security controls, and careful operational discipline.
Full Stack Engineer, Enterprise & Ecosystem
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe's Enterprise and Ecosystem team is focused on enhancing migration, activation, and cross-product experiences for enterprises. This position will be integral to a growing team, collaborating closely with product and customer-facing teams. Team Matching: exact team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you’ll do As a Full-Stack Engineer on the Enterprise and Ecosystem team, you will be a key contributor in building and scaling the next generation of Stripe's connectivity with global commerce systems. This role is crucial to building and managing integrations with leading Ecommerce, CRM, and ERP systems to help our users activate faster and realize greater value from Stripe. You will focus on developing the infrastructure that powers unified connectors for various partners, ensuring seamless and rapid integration of Stripe's products. Responsibilities Developing and maintaining a set of connectors and integrations for partners like Shopify, and Salesforce. Build out Stripe services and infrastructure to facilitate transactional flows and data migration. Launching specific, high-impact projects in the first six months, such as a new payments-agnostic billing connector. Acting as a self-starter and driving technical ownership for projects, given the nature of the role requires a highly self-sufficient contributor. Collaborating with other engineering teams, particularly those focused on underlying infrastructure, to ensure cohesion and scale. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of industry software engineering experience (does not include internships nor includes co-ops) Strong full-stack capabilities; comfortable writing code on core Stripe systems while also understanding external partner systems. Proficient in a modern web stack and have shipped production level code. Foundational understanding and ability to read the code/interfaces of partner systems (e.g., Salesforce, Oracle, Netsuite) to facilitate complex integrations. Adaptable, intuitive, and capable of quickly solving complex, multi-system problems. Self-motivating and thrive in an environment where you are expected to take full ownership of your projects and deliverables. Preferred qualifications Prior experience building connectors, or deep integrations with major Ecommerce, CRM, or ERP platforms. Experience with payments or subscriptions systems. A background that demonstrates an ability to rapidly learn new systems and navigate unfamiliar technical domains effectively. If you are passionate about building cutting-edge solutions that empower businesses worldwide, we would love to hear from you! Please submit your application detailing your experience and why you believe you would be a great fit for the team.
Global Partnerships Lead — Greater China, Hong Kong & Singapore
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. About the team The Global Partnerships team develops and manages the strategic relationships that enable Stripe’s payments, financial-services, and geographic-expansion ambitions. We work with local payment methods, financial institutions, card networks, banks, and other ecosystem partners to build the infrastructure, commercial models, and market access Stripe needs to serve users globally. What you’ll do We are hiring a Global Partnerships Lead based in Singapore to own Stripe’s Global Partnerships strategy and execution across Greater China, Hong Kong, and Singapore. As the regional Global Partnerships Lead, you will own Stripe’s most important in-market relationships across local payment methods, financial partners, card networks, banks, and expansion partners. You will set the partnership strategy for the region; identify, prioritize, and develop new opportunities; lead complex negotiations; and ensure partnerships deliver durable commercial, product, and expansion outcomes for Stripe and our users. This is a leadership role at the intersection of product strategy, market expansion, and commercial execution. You will serve as Stripe’s senior partnership representative for the region, build trusted executive relationships with ecosystem partners, and lead alignment across Product, Engineering, Go-to-Market, Legal, Risk, Compliance, Finance, Treasury, and Operations. Responsibilities Act as Stripe’s Global Partnerships Lead for Greater China, Hong Kong, and Singapore , with end-to-end accountability for the regional partnership portfolio. Set and execute the regional strategy across local payment methods, financial partners, card networks, banks, and expansion partners. Lead Stripe’s senior external relationships in the region, building alignment and representing Stripe’s strategic priorities with partners. Own partnership opportunities from market assessment and strategy through negotiation, contracting, onboarding, launch, governance, and performance management. Lead regional expansion-partnership strategy and execution, coordinating the partnerships required to establish, operate, and scale Stripe in-market. Translate market intelligence, partner priorities, and ecosystem developments into clear recommendations for Stripe’s product and business strategy. Drive cross-functional decision-making on commercial, product, operational, regulatory, and technical dependencies related to regional partnerships. Establish and manage partner-performance metrics, including commercial outcomes, product adoption, operational health, and strategic progress. Anticipate and manage partnership risks, escalations, and trade-offs, ensuring sustained executive alignment internally and externally. Who you are We are looking for a commercially rigorous, strategically minded partnerships leader who is deeply familiar with the payments ecosystem in Greater China, Hong Kong, and Singapore. You are comfortable navigating complex stakeholder environments, structuring ambiguous opportunities, and independently driving high-impact outcomes. Minimum requirements 10+ years of experience in partnerships, business development, corporate development, strategy, financial services, or a related field. Significant experience in payments, fintech, ecommerce, banking, card networks, local payment methods, or adjacent financial-services sectors. Demonstrated experience leading complex, strategic commercial negotiations with senior external stakeholders. Deep knowledge of the payments and financial-partnership landscape in Greater China, Hong Kong, and/or Singapore, including relevant market dynamics and business models. Excellent written, verbal, and English executive communication skills and business-level Mandarin proficiency, written and spoken as this role would require working closely with our users and partners in the Greater China region. Strong ability to develop a clear point of view amid ambiguity, influence without authority, and drive decisions across complex internal and external stakeholder groups. Experience working closely with product and engineering organizations on partnerships with meaningful technical, operational, and regulatory dependencies. Ability to operate autonomously while balancing multiple high-priority initiatives and long-term strategic relationships. Preferred qualifications Experience owning a regional or multi-market portfolio of payments or financial-infrastructure partnerships. Experience supporting market-entry, expansion, licensing, or ecosystem-development initiatives. Existing senior relationships across banks, networks, payment-method providers, fintechs, or other relevant ecosystem partners in the region. Experience working in a fast-paced, global technology company with cross-functional product, commercial, and regulatory stakeholders.
Global People Support - Team Lead
About the job Who are we? About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe’s People & Places Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People and Places function. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team. Key Responsibilities Provide strategic HR leadership to HR Operations. Effectively manage, develop and engage the global team Ensure an exceptional employee experience by simplifying key processes Lead and implement HR initiatives and projects which are aligned within HR and Centers of Expertise (COE) Coordinate and lead key projects for improvement across HR Identify best practices that can be applied to improve work tasks and processes Deliver service improvement activity across HR through employing process improvement methodologies and the application of innovative thinking Promote and lead change Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities Serves as the escalation point for HR Operations guiding the root cause analysis, resolution and communication protocol Manage the case management system (Ops ticketing system) and team to establish service level agreements Partner with the HRIS team supporting HR technology upgrades Develop and maintain team standard operating procedures Oversees relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered Track HR metrics to identify areas for improvement. Develop and implement counter-measures to correct identified misses to goals Skills Proficiency in verbal & written communication in English Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage. Strong attention to detail. Ability to analyze and identify patterns in large data sets. Decision making aptitudes based on given guidelines and in ambiguous contexts. Must be comfortable working with large data sets. Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner. Minimum Requirements Minimum 5+ years of people and operations management experience Education - Grad/Post Grad in human resources or a related discipline Desired 8+ years of experience in People Operations Experience with HR systems such as Workday, Greenhouse, Confluence and Salesforce Ability to manage multiple projects simultaneously with minimal supervision Excellent leadership skills, data analytical & presentation skills, written & Communication skills Understanding of overall HR lifecycle – Core HR , Benefits, Talent Mobility, Equity, Compensation, Exits, etc.
GTM Operations Process Architect
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Go-to-Market (GTM) Planning Strategy and Operations team works at the intersection of corporate planning, GTM Strategy, Product, GTM and Regional Strategy and Operations with responsibility for ensuring that we land the Stripe annual rhythm in a smooth and timely manner. This entails three main pillars: • Building and landing foundations (tooling, process, and strategic changes) for next cycle • Ensuring budgets, territories, targets, comp plans, reporting, and enablement are delivered to GTM in a timely manner • Effectively managing in-year Account, Territory, Quota, and Adjustments Within this organization, the Central Policy and Operations team owns the processes, systems, and automation that power territory management, account placement, segmentation, and business adjustments at scale—processing over 10,000 account movements per month and operating critical workflows that serve the entire GTM organization at scale. What you’ll do We're seeking an experienced systems practitioner to own the end-to-end processes, Mechanization and Automation pillar for Central Operations end-to-end. In this role, you'll be the person who wakes up every day focused on ensuring our support tooling has a clear roadmap, our processes are documented and AI-enabled, and our operational systems are built to scale without adding headcount. You'll take ownership of how we design, build, and evolve the systems that underpin Stripe's territory, segmentation, quota, and adjustment infrastructure. This means moving beyond maintaining what exists today—you'll architect what comes next. You'll drive the transition from legacy tooling toward Stripe-native solutions, reduce contractor dependency through intelligent automation, and ensure every process is auditable, documented, and delegatable. This is a role for someone who understands the difference between automating a broken process and redesigning it before automation—and has the experience to know which one to do when. Additionally, being able to work cross-functionally at 500-foot collaboration and working at 20,000 feet as needed. Responsibilities Own the process and tooling roadmap for Central Policy and Operations independently, setting short-to-medium-term strategic direction and aligning investment to areas of greatest need Drive cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement Architect the path to transition off external tools toward Stripe-native tooling—building the business case, influencing resource allocation, and measuring ROI Design and implement automation for Account Team assignments, User Segmentation updates, and Manager and Approval workflows in Salesforce to reduce manual intervention and contractor dependency Build audit frameworks, compliance metrics, and governance processes for scaled systems (Territory Assignments, Quota, Workflows, Adjustment Approvals) Establish documentation, process architecture, and AI-ready task design that enables leadership visibility, vendor onboarding, and repeatable delegation Anticipate system integration risks and resolve them before they become escalations—including cross-system data movement between Salesforce, territory engines, and reporting infrastructure Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10 or more years of experience in business operations, systems development, technical program management, or a related discipline with demonstrated progression in scope and complexity Proven track record of owning and delivering end-to-end systems or tooling programs in a cross-functional environment—from business case through implementation and ongoing optimization Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration work Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction Demonstrated ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority Effective communicator who can translate complex technical concepts for non-technical audiences and leadership, and translate business requirements into system specifications Preferred qualifications Experience with Anaplan, Salesforce, Approval Workflows, or Process design and administration, configuration, or development (flows, automation, data management) Familiarity with territory management, sales operations planning cycles, or GTM systems at scale Background in designing processes for AI enablement—structured documentation, task decomposition, and governance frameworks Experience managing vendor relationships or coordinating with external implementation partners