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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team What you’ll do As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short- and long-term initiatives to future-proof the organization, ensuring it is well equipped to scale and adapt to Stripe’s highly complex and evolving fraud landscape. Responsibilities Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment. Establish clear goals, provide coaching and feedback, and support the professional growth of team members. Set a strategic vision for the team and build the path to execute it in both the short and long term. Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation. Maintain oversight of operational vendor performance related to risk. Lead root-cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. Define and manage core metrics, SLAs, and organizational performance. Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks. Ensure risk-management efforts do not compromise the user experience. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in fraud, risk, or management roles, including at least 2 years of directly leading and developing high-performing teams. Strong strategic-thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. Excellent communication and stakeholder-management skills, with the ability to influence and collaborate across functions. Passion for delivering a user-centric experience while effectively managing risk. Preferred qualifications Expertise in fraud and risk management, including data analysis, root-cause analysis, and process improvement, as well as experience analyzing data and creating dashboards and visualizations. Strong proficiency in sourcing and analyzing data using SQL. Experience working closely with engineering teams to develop and enhance investigative tools and treatments. Bachelor’s degree or higher in a relevant field; an advanced degree or certification is a plus.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users. From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions. What you’ll do As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape. Responsibilities Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment. Establish clear goals, provide coaching and feedback, and support the professional growth of team members. Set a strategic vision for the team and build the path to execute it in both the short and long-term. Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation. Maintain oversight of operational vendor performance related to risk. Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. Define and manage core metrics, SLAs, and performance of the organization. Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks. Ensure risk management efforts do not compromise the user experience. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams. Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions. Passion for delivering a user-centric experience while effectively managing risk. Preferred qualifications Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations. Strong proficiency sourcing and analyzing data using SQL. Experience working closely with engineering teams to develop and enhance investigative tools and treatments. Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals What you’ll do As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function. Responsibilities Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture Advocate for meaningful product and process improvements that deliver lasting operational impact Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations Proven experience coaching and leading operations teams with a track record of managing and improving performance Experience mentoring others and delivering constructive, growth-oriented feedback Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting Demonstrated subject matter expertise in Risk Operations Ability to work cross-functionally to deliver results and build strong partnerships Exemplary planning, prioritization, and time management skills Excellent written and verbal communication skills Fluency in both English and Spanish Preferred qualifications Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools Experience managing risk events and identifying at-risk scenarios within operational systems Experience leading or contributing to cross-departmental or transformational initiatives Familiarity with operational tools such as Jira and incident management workflows
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations team is looking for an experienced fraud analyst to join an industry-leading global fraud operations team. This position is responsible for writing and maintaining fraud rulesets to prevent transaction fraud, conducting data analysis to identify and mitigate fraud attacks, while minimizing impact to users, and working collaboratively with fraud, operations, and product stakeholders to proactively implement fraud strategies and controls. They should have a deep understanding of fraud patterns and typologies, advanced SQL proficiency, strong analytical abilities, and experience writing and managing fraud rulesets. What you'll do Did you know that only around 4% of the world's GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity, and global prosperity. While the promise of a global online economy is palpable, it doesn't come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. Before we can fully realize the potential of a global internet economy, we must first address the burgeoning problem of fraud. We are looking for someone passionate about fighting fraud, identifying new trends and typologies, conducting complex data analysis, and working collaboratively with peers and partners in the fraud space. This position works closely with cross-functional stakeholders across product, engineering, data science, and operations to identify and mitigate risk from complex, distributed transaction fraud attacks. The right candidate for this role will have a minimum of five years' experience conducting advanced data analysis using SQL, preferably within the fraud space across e-commerce, payments, or cryptocurrency. Candidates should have experience writing, maintaining, and analyzing complex fraud rulesets and demonstrated success minimizing fraud losses along with impacts to users. Candidates should also have experience working closely with product teams to implement risk controls and demonstrate a deep understanding of fraud typologies, controls, and ability to mitigate fraud risk. Responsibilities Build and maintain fraud rulesets to prevent transaction-level fraud losses, including ongoing monitoring and measurements of precision and recall Conduct advanced data analysis of structured and unstructured data sets to proactively identify emerging fraud attacks impacting Stripe and its users Collaborate closely with product, risk, and operations teams to proactively identify and mitigate fraud exposure Investigate, conduct root cause analysis, and deploy remediations to prevent future complex and distributed fraud attacks Investigate and take action against anomalous clusters of transactions based on account activity, processing volume, or other risk indicators while minimizing negative impacts to Stripe users Respond to incidents involving complex fraud schemes to quickly mitigate exposure to Stripe, its users, and financial partners Utilize analytics to identify and implement initiatives to automate manual processes and workload across the organization Create visualizations, dashboards, and queries to drive visibility and oversight into impact, performance, loss risks, and user experience Utilize Stripe tools and systems to enable systematic actioning of fraudulent merchants, maintaining an extremely high level of accuracy to prevent negative user experience Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A minimum of five years of experience conducting advanced data analysis and managing transaction fraud rulesets Advanced-level proficiency in SQL Experience working closely with modeling, data science, and intelligence stakeholders to implement automatic and scaled controls and processes Experience creating data visualizations and dashboards and presenting findings to technical and non-technical audiences, including senior leadership The ability to drive execution on projects working in a heavily cross-functional environment Creativity, a team-focused mentality, and effective problem-solving skills The ability and desire to question the status quo The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented Preferred qualifications Fraud experience in payments, e-commerce, fintechs, or cryptocurrency mitigating digital and card-not-present fraud Experience investigating and mitigating card testing and account takeover attacks Proficiency in Splunk, Python, Tableau, or other data visualization tools Undergraduate or advanced degree in analytics, data science, or statistics Experience with clustering, classification, and link analysis Experience working in fast-paced and rapidly changing environments Experience designing and implementing product-level fraud and risk controls
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do Stripe is growing its Enterprise sales team in Mexico City. As an Account Executive, you will own a blended, full-lifecycle sales motion: building new strategic relationships while expanding Stripe’s impact within existing enterprise accounts. You will lead complex opportunities from prospecting and discovery through business-case development, solution design, commercial negotiation, close, and long-term account growth. This role requires the ability to earn credibility with executive, technical, product, risk, and commercial stakeholders, while bringing together Stripe partners across Sales, Solutions Architecture, and other cross-functional teams. This is an opportunity to help deepen Stripe’s enterprise presence in Mexico, with an expected focus on retail and other strategic businesses. You will be a consultative partner to customers, helping them solve complex business and technical problems with Stripe’s payments and financial-infrastructure platform. Responsibilities Own the full sales cycle for a portfolio of strategic enterprise prospects and customers—from prospecting and discovery through negotiation, close, and ongoing account development. Develop and execute long-term territory and account strategies that create new business and expand Stripe’s footprint within existing customers. Build strong relationships with executive stakeholders and develop a deep understanding of their business, technical, and payments priorities. Identify, qualify, and develop new enterprise opportunities; create compelling business cases that connect customer needs to Stripe’s products and capabilities. Partner closely with Solutions Architecture, Product, Risk, Legal, and other internal teams to align on customer requirements and deliver thoughtful solutions. Navigate complex buying processes involving multiple technical, commercial, product, and executive stakeholders. Lead deal strategy, commercial structuring, and negotiations for sophisticated enterprise agreements. Maintain rigorous account plans, stakeholder maps, pipeline discipline, and forecasting. Contribute to the development of Stripe’s sales process, customer strategy, and growing sales culture in Mexico. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of quota-carrying B2B sales experience, with a track record of strong performance in complex sales environments. Experience owning end-to-end sales cycles, including prospecting, discovery, business-case development, negotiation, and close. Demonstrated ability to sell complex products or solutions to enterprise customers and navigate multi-stakeholder buying processes. Experience developing account and territory plans, building executive relationships, and identifying expansion opportunities. Ability to understand technical requirements and translate them into clear customer value. Strong commercial judgment and experience supporting or leading complex negotiations. Excellent verbal and written communication skills in Spanish and English. Strong presentation and stakeholder-management skills, including in-person and virtual meetings with senior audiences. A collaborative approach and the ability to work effectively with a wide range of internal and external partners. Comfort operating in an ambiguous, fast-paced environment and helping build a growing market. Strong interest in technology, payments, financial infrastructure, or complex enterprise software. Preferred qualifications Experience selling payments, fintech, technical SaaS, cloud or data infrastructure, developer tools, or related enterprise technology. Experience selling into retail, e-commerce, marketplaces, or other complex digital businesses. Experience managing both new-logo acquisition and expansion within existing enterprise accounts. Familiarity with Mexico’s payments or broader financial-services ecosystem. This role is based in Mexico City, Mexico and will be operating on a hybrid in-office schedule. (3 days per week).
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of work experience in a B2B customer-facing technical support organization or in engineering Experience working closely with engineering teams and providing technical feedback on customer issues Ability to debug and triage bugs and escalations from customers Can communicate technical capabilities of the product to customers Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly A mindset of customer empathy and ability to solve challenging problems Preferred qualifications Experience as an early or founding member of a support team, including building processes from scratch Startup experience and familiarity with scaling a support team Programming experience in one or more of Typescript, Python, or Ruby You have worked on modern enterprise software which is business critical Experience creating knowledge base articles and internal documentation Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our work is broad and varied, influencing how our products work (e.g., understanding user needs, preventing fraud, or optimizing charge flows), how our business works (forecasting key outcomes, managing liquidity, and quantifying risk exposure), how our go-to-market motions operate (designing growth experiments, optimizing marketing investments, refining sales processes, and estimating causal effects), and everything in between. We have a variety of Data Science roles and teams across Stripe and will seek to align you to the most relevant team based on your background. What you’ll do We’re looking for a Data Scientist to partner with our Global Growth teams. You’ll play a key role in designing and shipping experiments, as well as identifying improvement opportunities across stripe.com and the dashboard to help businesses worldwide get started on Stripe. You’ll help us understand, grow, and optimize the self-serve user funnel to ensure a consistently high-quality onboarding experience for users globally. As Data Scientists at Stripe, our mission is to ensure that company strategy, products, and user interactions make smart use of our rich data using techniques like machine learning, statistical modeling, causal inference, optimization, experimentation, and all forms of analytics. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelors + 8 years or Masters + 6 years or Phd + 3 years of data science or quantitative modeling experience Proficiency in SQL and a computing language such as Python or R Experience in working with cross-functional teams to deliver results Ability to communicate results clearly and a focus on driving impact A demonstrated ability to manage and deliver on multiple projects with a high attention to detail Strong business acumen and experience in synthesizing complex analyses into actionable recommendations Proficiency with AI tools to accelerate model development, analysis, and coding Preferred qualifications Strong knowledge and hands-on experience in several of the following areas: machine learning, statistics, optimization, product analytics, causal inference, and experimentation Experience deploying models in production and adjusting model thresholds to improve performance Experience designing, running, and analyzing complex experiments or leveraging causal inference designs A builder's mindset with a willingness to question assumptions and conventional wisdom Experience with distributed tools such as Spark, Hadoop, etc. A PhD or MSc in a quantitative field (e.g., Statistics, Engineering, Mathematics, Economics, Quantitative Finance, Sciences, Operations Research)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Web Presence and Platform is organized into two pillars, each of which is grouped into pods that focus on the central tenets of Stripe's public mission. The Presence pillar creates industry-leading designs for Stripe’s front door surfaces, educating customers about the power of our platform, sharing Stripe’s ideas and expertise with the public, and driving adoption. The Platform pillar builds the internal machinery that powers these surfaces, and is responsible for making our websites fast, stable, and easy to update. Together we design and build stripe.com and other sites that amount to what is, for many, their first impression of Stripe. As such, WPP offers exciting opportunities to have a major impact on Stripe’s success. We want to make every pixel count, we want it to be enthralling, and we want to help other Stripes seamlessly benefit from our systematic work. What you’ll do The Expansion pod brings creativity and executional rigor to attracting new prospects and driving conversion, focusing on user journeys, interactive and highly polished tools for users, and building targeted experiences for our global users. As a frontend engineer you will reimagine the user experience moments that contribute to acquisition journeys. You will build delightful and original interactive tools and resources that attract users. You will collaborate deeply across design, engineering, and cross-functional teams and work across teams and tech stacks to create new site capabilities. You’ll enable prospective clients to self-select into the right Stripe product lines, bring additional partners into the authoring process while upholding our high quality bar, and directly impact Stripe’s success by marrying data-driven rigor with our deep commitment to craft. Responsibilities Work closely with other engineers, pairing, mentoring, and continually building a culture of excellence Build beautiful, best-in-class end-user experiences to solve complex problems Utilize, maintain, and extend our design systems Integrate our web platform with self-serve authoring and experimentation Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of relevant web front-end development or creative technology experience at a tech-forward, product-driven company Experience writing clear, elegant code in a team environment Excellent verbal and written communication Passion for engineering solutions focused around growth hacking & enablement Preferred qualifications A good understanding of the formal elements of design, not just limited to the web and including typography, layout, balance, and proportion Experience building highly complex interactive tools, including state management and data fetching Proficiency with React, with a focus on interactions, animation, performance, and polish Experience with A/B testing, synthetic monitoring, or accessibility testing
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The administrative business partner team works with Stripe's executive leaders to strategically manage their day-to-day administrative and operational needs, while also contributing significantly to projects and initiatives that help drive the company's strategic priorities. In this role, you'll be a critical part of supporting our business function by offering administrative support to 2-3 leaders within the same organization. What you’ll do In this role, you'll be a critical part of supporting our executive function. Responsibilities Provide complex calendar support for your leaders and, potentially, other members of their team Manage travel arrangements and process expense reports Make recommendations for your executives with regard to their time management, prioritization, delegation, and organization Organize and plan team meetings and offsites by assisting with the production of materials and pre-reads, taking notes, and tracking action items Partner with your executive to track key project milestones as well as progress against personal, team, and company goals and targets Establish new—and improve existing—administrative systems and processes Support the operations and culture of various Stripe teams Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of administrative experience at a quickly scaling or large company You are incredibly organized, with superb attention to detail and a strong ability to execute. You are excellent with time management and able to quickly shift tasks and priorities as needed. You have a knack for working across various roles and teams in a fast-paced, changing environment while remaining flexible, proactive, resourceful, and efficient. You communicate, perform, and react well under pressure or ambiguity. You enjoy optimizing processes to make them more efficient. You are adept at handling sensitive information and situations with care and confidence. You are able to anticipate and respond to the needs of others before they arise. You have experience in a high-growth technology startup.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Design organization builds the product and brand experiences that millions of businesses and developers rely on. We’re a cross-functional, global organization of product designers, content designers, design researchers, design systems engineers, motion designers, and design program specialists. Our mission is to make economic infrastructure simple and accessible. Design plays a central role by making complex flows understandable, crafting clear product language, and building consistent systems that scale. The Design Operations team leads Design’s business operations, runs cross-organizational programs, and builds the systems that help teams collaborate and produce high-quality work. Design Program Managers guide complex programs through the design lifecycle and apply design thinking to our operating model. They prototype and iterate on how our team works. We’re looking for a Design Program Manager to partner with the Research team. This full-time role reports to the Head of Design Operations. What you’ll do Responsibilities Lead and build programs for the Research organization. Develop and implement processes and resources that support impactful research and scale the use of user insights across Stripe. Improve our operating model and processes, including automating tasks, improving workflows, and developing repeatable methodologies. Measure the impact of these changes. Prepare researchers to use agentic workflows, including designing, building, and overseeing autonomous, multi-agent workflows. Build custom tools, agents, automations, and skills for Research workflows and responsibilities. Evaluate and implement new tools with researchers and cross-functional partners to support new capabilities across Stripe. Work with researchers and designers across disciplines, skills, backgrounds, and specialties. Identify patterns and scale successful tools and approaches for broader team use. Partner with Research leadership and the Design Operations team to balance competing priorities and make effective use of team resources. Identify potential obstacles and risks to key programs. Develop solutions, solve problems effectively, and use decision-making frameworks to support timely resolution. Source and evaluate third-party vendors when needed. Work with Legal, Security, and Procurement to onboard and pay vendors, including managing statements of work, business terms, and budgets. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. You understand research work. You have direct experience in Design or can quickly learn the workflows, deliverables, tools, and pressures relevant to Stripe researchers. You recognize that understanding someone’s work is necessary before changing it. You have hands-on experience building artificial intelligence (AI) agents, automations, and tools. You’ve built solutions that changed how work gets done, and you can build alongside the people you support. You’re an effective coach and communicator. You adapt your approach to different audiences and help people adopt new ways of working. You recognize patterns and think in systems. When you build something that works for one person, you look for ways to make it useful to others. You’re persistent and versatile, with skills that can apply across the company. You prioritize action and speed. You can show someone a useful proof of concept on their own deliverable today, while continuing to build toward longer-term platform goals. Minimum requirements 5+ years of experience in design thinking, qualitative or quantitative research, user experience, or program management, including experience partnering with research teams. Demonstrated hands-on experience building AI-powered tools, agents, automations, or workflows that improved real work processes for designers, researchers, creative teams, or product teams. Experience coaching, teaching, or enabling others, formally or informally, with evidence of changes in how people work. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and adapt your style to different learners. Experience working across multiple workstreams and relationships at the same time. You’ll support a Research team that works across Stripe’s product, marketing, support, and design teams. A product-builder mindset for solving the last-mile problem: turning standalone AI experiments into polished, production-ready products that are easy to find and use. Preferred qualifications Experience with research and design tooling ecosystems, such as Qualtrics, Sprig, Figma, Dovetail, or design system management tools. Experience with AI development tools and platforms, such as Claude, Claude Code, Codex, custom agent frameworks, application programming interface (API) integrations, or workflow automation tools. Experience with change management, organizational transformation, or large-scale enablement programs. Experience building and scaling internal tools, templates, or playbooks adopted beyond your immediate team.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe's brand and financial stability. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. Find more information on our team matching process here . What you’ll do We're looking for frontend engineers who are interested in building consumer-focused UIs and full-stack products that impact thousands of employees and millions of Stripe users, regardless of whether they're an end user, developer, or partner. Responsibilities Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end. Build elegant APIs and user experiences that enable merchants to run and scale their businesses on top of Stripe. Craft new products and features that impact millions of people and businesses around the world such as building the fastest and most seamless checkout flow. Explore creative opportunities for next-gen payments experiences that leverage the depth of Stripe's payment technology. Collaborate with stakeholders across the organization such as product, design, infrastructure, marketing, and operations. Develop and execute against both short- and long-term roadmaps. Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation. Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of software development experience, with an emphasis on modern frontend technologies (HTML/CSS/TypeScript/React) and building delightful user interfaces Comfort operating as a frontend developer and owning projects end-to-end Motivated by solving hard problems and measuring success in terms of impact Thrive in a highly collaborative environment involving different stakeholders and subject matter experts Enjoy working with a diverse group of people with different areas of expertise Preferred Qualifications Experience working in high-growth teams similar to Stripe Experience building financial systems or tools for financial experts
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team We are building an elite team to drive financial insight and strategy at Stripe. The Finance & Strategy team brings understanding and predictability to Stripe’s financials, and we work together with our key business partners to accelerate long term growth for Stripe. What you’ll do Responsibilities Partner with F&S and Business Leaders to drive the long-term success of Stripe Coach, mentor, and oversee a team of small analysts Work cross functionally to identify important strategy questions and answer them with data Build financial forecasts and targets, track performance, and understand deviations from actuals to drive strategy and operational rigor Gain deep knowledge and understanding of Stripe's business performance across geographies and user segments Define metrics and leading indicators of business performance and partner with the Analytics team to develop tools and dashboards to make these metrics widely accessible across Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of relevant FP&A, strategic finance, or business-finance experience with 2+ years managing a team Experience owning planning and forecasting processes across headcount, operating expenses, and/or revenue. Strong financial-analysis fundamentals, including budgeting and forecasting, month-end close support, and budget-versus-actual variance analysis. The ability to manage and develop a small team of analysts, including setting priorities, reviewing work, coaching, and creating clear accountability. Ability to retain a defined individual-contributor portfolio alongside people-management responsibilities. ~50% IC work, 50% Manager responsibilities. Strong SQL and/or Python skills, with demonstrated ability to automate recurring analyses and improve finance workflows through AI-enabled tools and automation. Ability to structure ambiguous problems, independently develop a point of view, and drive cross-functional projects to completion. Strong stakeholder-management and communication skills, with a track record of acting as a trusted, objective finance partner to business leaders. Experience working effectively across regions, time zones, and cross-functional teams. Preferred qualifications Experience in a strategic finance function at a high-growth tech company, preferably in the payments/fintech space Advanced knowledge of SQL or Python Advanced knowledge of data visualization tools