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Creative Director, Copy & Campaigns
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Design team works across most projects at Stripe—from our brand standards to campaigns, events, digital products, and even printed publications. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. The Brand Design team lays the foundations that help Stripe accelerate. We do this by creating, evolving, and maintaining Stripe’s high-quality, versatile, and forward-looking visual identity design system. We sweat the details. We make it seem effortless. Our team—and our design efforts—are multipliers for Stripe and Stripes. Our focus on principles, systems, and standards makes it easier for all Stripes to get work done—at a high quality bar, while still creating space for evolution and innovation. Collaborating with other teams at Stripe, as well as select external partners, we raise the quality and consistency of interactions with the Stripe brand. Brand Designer leaders at Stripe demonstrate passion for great design and for expanding, evolving, defining, and documenting flexible design systems that achieve bar-raising quality and consistency for the brand at scale. They are user focused, have a strong understanding of the business, and are empathetic and inspiring team leaders. The ideal candidate excels across a variety of styles, crisply articulates design decisions, iterates quickly, and collaborates seamlessly with marketers, product managers, leaders, other designers, and agency partners. About the role The headline in a campaign that runs during a game break. The sentence in a developer's first API moment. The story in a 90-second film that makes a fintech company feel like something worth believing in. They all start as an idea, and they all carry the same responsibility: to be precise, surprising, and genuinely worth someone's attention. We're looking for a Creative Director, Copy & Campaigns: someone who leads with language, thinks in concepts, and can also think in systems. This isn't a management role that occasionally writes, or a writing role that occasionally leads. It's both, fully. You'll generate the big campaign ideas and write the line that makes them land. You'll help set the creative vision for how Stripe shows up in the world, then stay close enough to the work to make it sharper. You'll direct agency partners without retreating into an approval layer. And you'll do the hard, underrated part of the job: selling the work through. That means building concepts strong enough that leadership buys them, and audiences buy into them. You'll also help navigate genuinely new territory: how a category-defining infrastructure company earns a place in culture, not just through product launches, but through the moments that move people. AI is reshaping how creative work gets made, and we're not looking for someone who has it all figured out. We're looking for someone actively and curiously building toward what creativity can become in this moment, and excited to do that here. If you want to run work at arm's length, this isn't the role. If you're excited by a role where the quality of your ideas, the sharpness of your copy, and the ambition you bring to the work all matter, this is a place to build. What you’ll do Own the words. Lead concepting and copy across global campaigns, from the insight that unlocks a campaign to the headline that earns a second look to the narrative that builds the brand. This is a thinking-and-writing role. Consistently, not occasionally. Run campaigns end to end. Turn strategy into a sharp creative concept, then a clear POV, then work that ships across film, OOH, digital, and activations, distinctive at every touchpoint. Take ideas from blank page to bought to live. Get the work bought. Develop concepts that hold up under scrutiny and present them so they win: to senior leadership, to cross-functional partners, and ultimately to the audiences they're built to move. Lead Stripe's partnerships. Build creative strategies and executions that bring Stripe inside culture: sponsorship, storytelling, live moments. Partner with agencies. Collaborate on sharp briefs. Push thinking at the concept stage, not just the polish stage. Give feedback that moves the work forward, and stay close enough to know where it needs to go and how to help it get there. Build with AI, not just alongside it. Experiment actively in how you ideate and write, not to cut corners, but to expand what's possible. Build new workflows. Share what you learn. Make everyone around you sharper. Help writers be more precise, designers find their voice, and marketers think with more creative ambition. Expect the same in return. Shape what Stripe advertising becomes. Be a strong cross-functional voice connecting creative to business goals, user insights, and brand positioning. Raise the team's standards, ambitions, and culture of craft. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in copywriting and creative direction, with work that shows strong language craft, strategic thinking, and breakthrough campaign concepts, ideally for product-driven or tech companies. 3+ years of experience managing teams, agencies, or creative partners in high-growth environments, with a clear ability to brief, concept, review, produce, and push work to a higher standard. A portfolio led by ideas, language, and sharp conceptual thinking. You are actively generating concepts, writing, visibly shaping the work, and staying close to the craft. A track record of selling ambitious work through: concepting ideas and presenting them in a way that earns buy-in from stakeholders and senior leadership without diluting them. Strong instincts across film, digital, print, OOH, and activations, with a pulse on culture and the ability to turn insights into concepts that earn attention. A genuine curiosity about AI in the creative process, including active experimentation and an honest perspective on how it can shape how creative work gets made. A strong partnership mindset, especially with producer leads. You work closely together to drive program success, maintain quality, manage alignment, and keep the work moving with clarity. Strong stakeholder management and communication skills, with the ability to navigate ambiguity, align competing priorities, present to senior leadership, and bring people in on the creative. Preferred qualifications Experience in sports marketing, sponsorship activations, or brand-in-culture work, with a perspective of how brands earn credibility in spaces they don't own. Created concept-led work that generated real cultural traction and conversation, beyond media spend alone. Built or contributed to voice and tone systems, copy standards, or brand language infrastructure. Worked in environments where product and brand both had to work hard, and where the product itself was central to the story. Created award-caliber work, with the perspective to know awards are not always the goal, but they do have an important place in raising ambition, sharpening craft, and building a team's creative standard.
Credit Risk Analyst, North American Underwriter
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Credit team protects Stripe by managing the end-to-end risk of our largest and most complex users. We leverage deep underwriting expertise and data-driven stress heuristics to make informed decisions at every stage of the user lifecycle—from onboarding to loss recovery. Our goal is to enable Stripe’s growth by making confident, calibrated decisions on our highest-exposure users. What you’ll do Stripe handles billions of dollars every year for businesses around the world, and the Risk team plays a critical role in the company’s financial and partnership success. As a Credit Analyst Underwriter on the North America Strategy Risk team, you will underwrite and manage a portfolio of our largest and fastest growing businesses in order to facilitate Stripe’s growth objectives while minimizing Stripe’s credit risk. This is a high impact role that involves strong cross-functional partnership with Sales, Legal, Treasury, and Finance. Responsibilities Work directly with our top merchants, from successful venture-backed startups to well-established institutions, to evaluate their business models and financial statements. Provide tailored credit risk recommendations that mitigate Stripe's exposure, while facilitating partner company growth. Help manage the portfolio by developing a deep understanding of risk across industries, geographies, and operating models. Deliver insights to support senior management decisions, ranging from onboarding strategies to merchant pricing analysis. Support the refinement of tools and processes to help the team deliver on key performance indicators, such as credit loss targets or portfolio coverage metrics. Work with internal and external partners to support merchants around the world. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of relevant experience with knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting Bachelor's degree in Finance, Economics, Statistics, or other related fields Strong knowledge of accounting principles and comfort evaluating financial statements and business models across a range of industries Ability to transform business and financial data into cohesive narratives that outline potential credit risks and present dynamic mitigation strategies Strong written, verbal, and analytical skills Attention to detail while managing priorities in a fast-paced environment Ability to comfortably interact with the CFOs and CEOs of our top merchants Deep empathy for entrepreneurs running a business and motivation to solve problems to empower them Preferred qualifications Strong technical expertise, including demonstrated experience with SQL Strong data visualization skills and a passion for data and analysis Experience working in tech or other fast-paced, high-growth environments
Executive Engagement Marketing Manager, Americas
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team What you’ll do We are seeking an organized, detail-oriented, and highly collaborative Executive Engagement Marketing Manager for the Americas to lead the operational execution of executive engagement and hospitality programs across the region. This role will translate program strategy into excellent execution by building the systems, communications, tools, tracking, and cross-functional coordination needed to deliver high-touch experiences for senior external audiences. You will work closely with Sales to identify and engage executives from targeted accounts, enable sellers with clear outreach materials and follow-up workflows, and ensure each program has the right operational foundation before, during, and after the event. The successful candidate is comfortable independently managing multiple complex workstreams, navigating ambiguity, and proactively improving how programs operate at scale. Responsibilities Operations and Program Delivery Independently manage the operational planning and execution of a portfolio of executive engagement and hospitality programs across the Americas, including executive dinners, hosted experiences, and sports hospitality programs Build and maintain detailed program plans, timelines, workback schedules, attendee management processes, event briefs, and cross-functional communication plans Partner with the Global Experiential Lead and internal stakeholders to translate program objectives, target audiences, and event formats into clear execution plans Sales Enablement and Audience Engagement Partner closely with Sales and account teams to support the identification, prioritization, and outreach of senior executives at targeted accounts Develop and manage seller enablement materials, including invitations, outreach templates, event details, attendee lists, follow-up guidance, and account-specific communications Coordinate the end-to-end attendee journey—from invitation strategy and outreach through registration, confirmations, event-day communications, and post-event follow-up Marketing Operations and Measurement Own the event marketing bill of materials, including email journeys, registration or landing pages, attendee communications, and supporting campaign assets Partner with Marketing Operations to execute campaigns and workflows that support invitations, registration, attendance, and post-event follow-up Partner with Analytics and Program Management to establish consistent tracking, reporting, and measurement for executive engagement programs, aligned with broader marketing standards Event Execution and Hospitality Coordinate operational details across internal teams, agencies, venues, and other partners to ensure programs are delivered reliably and meet Stripe's brand and hospitality standards Ensure every event delivers a premium, on-brand Stripe experience appropriate for C-suite and senior executive audiences Support on-site event execution as needed Cross-Functional Collaboration Build productive working relationships across Experiential, Sales, Regional Marketing, Demand Generation, Marketing Operations, Analytics, Program Management, and external partners, creating clarity around roles, decisions, dependencies, and next steps Communicate proactively and clearly, particularly when tradeoffs, risks, or changes could affect program delivery or the attendee experience Continuous Improvement and Shared Learning Identify risks, dependencies, and execution gaps early; recommend practical solutions and escalate when broader program decisions are needed Capture learnings and maintain repeatable playbooks, templates, and operating practices that improve future program delivery Use program data, stakeholder feedback, and operational observations to identify opportunities to improve audience targeting, communications, follow-up, and program execution Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in event marketing, field marketing, marketing operations, executive programs, hospitality, or a related B2B marketing role Experience managing complex, detail-intensive projects with multiple stakeholders, deadlines, and dependencies Demonstrated ability to operate independently within a defined area of responsibility, prioritize competing workstreams, and make sound decisions with incomplete information Excellent written and verbal communication skills, with the judgment to communicate effectively with senior internal stakeholders and external executive audiences Strong project management skills, including experience developing workback plans, coordinating deliverables, tracking progress, and resolving execution issues Strong operational and analytical mindset, with experience using program data, stakeholder feedback, and reporting to improve execution Demonstrated ability to use AI tools to improve efficiency Preferred qualifications Experience supporting executive engagement programs, C-suite events, customer hospitality, hosted dinners, or premium event experiences Experience working in B2B technology, fintech, enterprise marketing, or a similarly complex go-to-market environment Familiarity with CRM, marketing automation, event management, and project management tools, such as Salesforce, Splash, Cvent, Asana, or similar platforms Experience building scalable marketing processes, playbooks, templates, or reporting frameworks Experience with event attribution, pipeline workflows, account-based marketing, or executive audience engagement strategies
Field Marketing Manager, SMB and Mid-Market - EMEA
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact. What you’ll do We’re looking for a strategic, results-oriented marketing leader to drive our marketing engine for SMB and Mid-Market segments across EMEA, with an emphasis on Ideal Customer Profiles. This segment represents a massive portion of Europe’s economic fabric and is a critical driver of our ambitions in the region. This is a senior individual contributor role for someone who thrives at the intersection of strategy, execution, and cross-functional influence. You'll translate global priorities into locally resonant programs, ensuring that audiences in the SMB and Mid-Market space have high-quality, insight-driven experiences throughout their lifecycle, from early exploration to long-term partnership. The ideal candidate is data-driven, has an unbridled passion for working hand-in-hand with regional sales teams to drive successful user outcomes, and is excited about building a high-velocity revenue engine. Responsibilities Define and execute the EMEA marketing strategy for SMB and Mid-Market segments with an emphasis on Ideal Customer Profiles Own key business and revenue metrics throughout the sales funnel, with a strong emphasis on accelerating pipeline through upsell and cross-sell opportunities Collaborate with Partner Marketing to create successful co-selling initiatives that extend our reach within the partner and developer ecosystems Develop and execute comprehensive full-funnel marketing plans, partnering with digital marketing and demand generation teams to secure high-value deals Partner closely with Sales leadership to align account plans, ensure disciplined lead follow-up, and establish trust as a strategic partner Collaborate with EMEA demand generation and product marketing to identify, scope, and produce or localize compelling content and marketing assets Track, measure, and communicate program results, continually optimizing for efficiency and scale while seeking to generate new global best practices, and innovate ways to educate a diverse range of personas about the value that Stripe delivers to businesses Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of relevant B2B marketing experience in the EMEA technology market, including specific experience with demand generation and field marketing Proven track record of defining and executing B2B marketing strategies that successfully drive metrics, key performance indicators, and pipeline generation Strong written and verbal communication skills, with the ability to convey complex topics with simplicity to diverse audiences Strategic mindset with strong problem-solving capabilities and a data-driven approach to decision-making, along with a deep understanding of full-funnel journeys and marketing technology like Salesforce Experience scaling programs through agency resources and collaborating across key go-to-market stakeholders Preferred qualifications A startup mentality with a bias to action and the ability to flex in a fast-paced industry and work environment Experience in the payments, financial technology, or adjacent industries, or marketing FinTech solutions or to FinTech companies Understanding of the payments, financial technology, and ecommerce industries and partner ecosystems Demonstrated success delivering marketing programs with and through consulting and technology partners
Finance and Strategy Specialist
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team We are building an elite team to drive financial insight and strategy at Stripe. The Finance & Strategy team brings understanding and predictability to Stripe’s financials, and we work together with our key business partners to accelerate long term growth for Stripe. What you’ll do Responsibilities Partner with F&S and Business Leaders to drive the long-term success of Stripe Work cross functionally to identify important strategy questions and answer them with data Build financial forecasts and targets, track performance, and understand deviations from actuals to drive strategy and operational rigor Gain deep knowledge and understanding of Stripe's business performance across geographies and user segments Define metrics and leading indicators of business performance and partner with the Analytics team to develop tools and dashboards to make these metrics widely accessible across Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7–14 years of experience in a relevant analytical or finance role Intermediate (at a minimum) or advanced knowledge of SQL or Python is required - you must be well versed working with extremely large and complex datasets + extracting insights Experience with financial analysis, financial forecasting, BvA (variance analysis), and other financial concepts Experience working on ambiguous problems and driving solutions/projects independently Ability to automate and use AI to streamline recurring tasks/analyses, in order to free up time to work on more strategic and higher impact work Experience building dashboards and data visualization tools from scratch A proven ability to build strong collaborative working relationships with business partners and department leads. You are seen as a trusted and objective advisor An enthusiastic "roll up your sleeves" mentality A proven ability to be a self-starter capable of driving business results without significant supervision Experience working in a global capacity (this team will work will all regions) Preferred qualifications Experience in a strategic finance function at a high-growth tech company, preferably in the payments/fintech space
Financial Connections TechOps Manager
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Financial Connections group is building technology that expands the scope of problems we tackle beyond card payments. We aspire to enable individuals and businesses to securely share their financial data to improve their product experiences. With more high-quality customer financial data, both Stripe and our users can offer better products to their customers. We have ambitious goals to enable all global businesses to run their entire financial life cycle on Stripe, and we want you to be part of our story. Technical Operations roles in Financial Connections are a dynamic and critical component of the organization's success. As Financial Connections TechOps Manager, you will lead a team of Integration Reliability Engineers who sit at the intersection of product and platform engineers, financial partners, and AI automation. Your role is to ensure that nothing is lost in translation: setting the standard for how the team operates, where it invests, and how the operational backbone of Stripe's open banking ecosystem stays reliable at scale. What you'll do Lead integration reliability and partner operations Own the health of Financial Connections' banking integrations at the team level—define what "reliable" looks like across the partner ecosystem, set the operational bar, and hold the team to it Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership with urgency and clear accountability Drive strategy for integration health: set SLOs, own the operational metrics that surface risk before it becomes an incident, and ensure the team's priorities reflect the actual risk landscape Prioritize the integration backlog in partnership with your team—new partner launches, reliability improvements, partner-driven technical changes—balancing operational urgency against longer-term investment Sustain technical relationships with key financial partners at the leadership level, including commercial alignment, escalation frameworks, and forward-looking roadmap coordination Shape the agentic automation strategy Set direction for how the team applies LLM-powered agentic workflows to high-volume operational work—making deliberate choices about where automation creates leverage and where human judgment must remain in the loop Partner with product and platform engineering to ensure agentic tooling investments are appropriately scoped, shipped reliably, and measurably reduce toil for the team over time Build your team's capability to design and operate Human-in-the-Loop review systems—ensuring automation is deployed with the right safeguards, risk calibration, and operational ownership Identify the manual, high-volume process categories that are ripe for elimination and sequence the work to deliver compounding leverage, not one-off fixes Build and grow the TechOps function Hire, onboard, and develop a team of TechOps Integration Reliability Engineers—your most important output is a highly capable, well-coached team that is genuinely energized by the mission Build a team culture that values deep technical ownership, urgency and discipline in incident response, and a bias toward eliminating entire classes of problems rather than just resolving individual instances Serve as the operational bridge between Financial Connections engineering leadership, partnerships, compliance, and legal—surfacing the team's needs and translating partner and regulatory requirements into clear engineering priorities Represent TechOps in cross-functional planning cycles: make the operational implications of product decisions visible, advocate for reliability investments, and ensure the team's contributions are understood and valued across the org Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. TechOps EM roles require a genuine command of both the people side of management and the technical domain. You need enough depth to evaluate your team's work credibly, set and hold a high bar for quality, and earn trust with financial partners and internal engineering partners alike. Successful candidates bring a track record of leading operational teams in complex, integration-heavy technical environments—and find genuine satisfaction in building a team and a function beyond solving individual problems. Minimum requirements Minimum 3+ years of people leadership experience in a TechOps team Demonstrated people management experience with clear evidence of the fundamentals: coaching individuals to do their best work, navigating performance conversations, hiring well, and building a team that functions at a high level. Minimum 3 years of people leadership experience managing a TechOps team. Hands-on technical experience depth to lead the team's work credibly : you actively read and write code, investigate integration failures end-to-end, query data to scope and diagnose issues, and evaluate the quality of your team's technical decisions and output Operational leadership experience : you've owned production reliability, incident command, and operational programs in a complex technical environment; you know how to build escalation paths, define SLOs, and drive urgency without creating unsustainable conditions for your team Experience managing technical partner or vendor relationships at a leadership level : you've been the accountable point of contact for external parties and have navigated escalations, roadmap alignment, and commercial considerations Strong written and verbal communication calibrated to both technical and non-technical audiences, including the ability to represent the team's priorities and operational posture to engineering and business leadership Instinct to build leverage at the team level : you think about eliminating classes of problems through automation, tooling, and process—not just solving what's in front of you Experience building or overseeing agentic or LLM-powered workflows in a production environment : either as a practitioner or as a manager who has led teams doing this work at meaningful scale Preferred qualifications Deep familiarity with open banking, financial data aggregation, or payments partner integrations : you understand the failure modes, the partner ecosystem dynamics, and the regulatory and compliance context that shapes this work A track record of building TechOps or operations engineering teams : you've defined role shapes, built the hiring pipeline, leveled candidates, and grown a team from a foundational state Demonstrated ability to influence engineering roadmaps : you've successfully advocated for reliability investments, partner integration work, or operational tooling and driven those priorities into planning and execution cycles
Credit Risk Operations Associate (CDMX)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do The credit risk operations team plays a critical role in ensuring a healthy financial ecosystem for businesses around the world. This team will directly impact the company's bottom line and growth capabilities by supporting new and emerging businesses. The Credit Operations team is responsible for conducting credit risk assessments, underwriting small and mid-size users, and proposing mitigation strategies that enable Stripe to take smart risks for our users. Responsibilities • Work with merchants, from successful venture-backed startups to well-established institutions, evaluating their business models and financial statements • Help manage Stripe's portfolio by developing a deep understanding of risk across industries, geographies, and operating models • Identify differing risks of complex business models and enforce appropriate loss mitigation actions based on your assessment • Utilize analytics to optimize strategies that can be enforced across Stripe's portfolio • Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership • Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization • Be a part of building a brand-new team and operational culture for Stripe • Partner with global operations specialists or business process owners to run a critical workflow Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 1+ years of experience with knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting • Ability to transform business and financial data into a cohesive narrative that outlines potential credit risks • Strong knowledge of accounting principles and comfort with evaluating financial statements and business models across a range of industries • You excel in diagnostic thinking and problem-solving • You have a process-oriented mindset and ability to get things done • You enjoy working in an in-office environment with strong cross-team collaboration and support • You are able to prioritize and enjoy working in a quick-moving environment • You are humble and have a proven track record for working well across teams and with external partners • You're willing to periodically work a weekend day for which you will receive a weekday off. The SDC operates during daytime hours with shifts from the morning through early evening Preferred qualifications • Proficiency in SQL or other data analysis tools • The ability and desire to challenge the status quo
Customer Funds Reconciliation Manager, Luxembourg
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About Bridge As a Stripe company, Bridge develops a fully integrated stablecoin platform to enable global money movement and operates as a Luxembourg-regulated Electronic Money Institution (EMI) and Crypto-Asset Service Provider (CASP). Organizations partner with Bridge to receive, store, convert, issue, and spend stablecoins, which allows them to expand into new markets, deploy innovative products, and transfer funds with greater speed and efficiency. Stripe provides the underlying financial infrastructure for these operations, supporting millions of businesses worldwide—ranging from global enterprises to high-growth startups—in accepting payments, increasing revenue, and capturing new commercial opportunities. Driven by a shared mission to grow the internet's GDP, we have a significant workload ahead. This offers you an opportunity to help expand access to the global economy while engaging in impactful work. What you'll do At BBSA, money movement is central, and the Customer Fund Reconciliation Manager plays a vital role in verifying that daily fund transfers across wallets and bank accounts are fully reconciled. As Bridge and Stripe develop an automated end-to-end reconciliation system, you assist the team in refining the workflow, adapting it to incorporate new product rollouts, investigating daily discrepancies, and analyzing unreconciled items to determine next steps. You use strong problem-solving skills to provide leadership with clear, precise summaries of daily reconciliation rates, highlight the primary drivers of discrepancies, and identify areas that require further review. Rather than a standard month-end controllership position, this is a technical operational role focused heavily on data analysis. You collaborate with the Reconciliation product team in New York while directly supporting BBSA’s management group in Luxembourg. This position is located in Luxembourg. Responsibilities Understand the complete end-to-end automated reconciliation system from a technical and engineering standpoint Manage and execute the daily investigation of unreconciled BBSA transactions Prepare and submit daily reconciliation status updates to the authorized management team at BBSA Support the continuous optimization of the Reconciliation platform by converting operational insights into clear remediation plans Confirm that the automated end-to-end reconciliation workflow fully integrates all newly introduced BBSA products Present reconciliation findings and strategic recommendations to senior leadership and external bodies, including the Board, Audit Committee, and CSSF Who you are We are seeking candidates who meet the core requirements for this position. If you meet these criteria, we look forward to your application. Note that preferred qualifications are an added asset, not a mandatory prerequisite. Minimum requirements 7+ years of experience in payment operations and reconciliations, including experience working with international companies Strong SQL skills and comfort working across systems and handling large volumes of data. A live SQL assessment is part of the interview process Solid understanding of accounting principles, banking systems, and data structures Experience working closely with engineers and accounting teams High professional fluency in English Preferred qualifications EMI or PI experience Solid understanding of blockchain and data structures Experience working for a US company
Forward Deployed AI Accelerator, Marketing
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Marketing organization is undergoing a fundamental transformation in how it works. We're building a team of Forward Deployed AI Accelerators (FDAs) embedded directly with marketing cohorts to make AI the default mode for all work — not an occasional tool, but the foundation of how every marketer at Stripe executes. Today, marketers are already achieving remarkable results — building their own data dashboards, creating agents that compress multi-day processes, and authoring tools that accelerate workflows. The FDA team exists to take what's working and systematically scale it across the entire marketing organization. What you'll do As a Forward Deployed AI Accelerator, you'll be embedded with a cohort of 25–45 marketers organized by functional team, shared workflow, or location. You'll build alongside them, and you'll help them fundamentally change how they operate. Your measure of success is the number of workflows you've permanently transformed and the extent to which those in your cohort start any task with an AI tool. Responsibilities Identify and document the highest-leverage workflow transformations within your cohort's day-to-day work by deeply understanding their processes and outputs Build custom tools, agents, automations, and skills tailored to each marketer's specific responsibilities Coach and partner with each marketer through a progressive journey — from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency Teach marketers to build and iterate on their own tools over time, creating independence Recognize patterns across your cohort and systematically scale what works — a tool built for one marketer will be reusable for their peers Document every tool, playbook, and transformation pattern you build so the entire FDA team uses each other's work Share wins visibly within your cohort and with leadership to build momentum, inspire, and celebrate success Track individual and cohort progress rigorously against a defined maturity model, moving every marketer toward self-sustaining, AI-first work Prepare marketers for an agentic future — not just prompt writing, but designing, building, and overseeing autonomous, multi-agent workflows Who you are We're looking for people who have already lived the transformation they'll be driving for others. You've used AI to fundamentally change how work gets done, not as a novelty, but as your default operating mode. You are a deep AI practitioner. You build agents, automations, and tools fluently. You don't just know what AI can do in theory. You've built things that changed how real teams operate, and the people you built for actually use what you shipped. You build in real time alongside the people you support. You spot transformation opportunities and execute on them. You look at a team's workflows and see where AI changes the economics: where existing work can be done in a fraction of the time, or where entirely new programs become viable that weren't worth doing before. Then you build the thing, not just the slide. You understand marketing work. You either have direct experience in marketing or quickly learn the workflows, deliverables, tools, and pressures of your assigned cohort. You know that understanding someone's work is a prerequisite to transforming it. You are a pattern recognizer. When you build something that works for one person, you immediately see how it applies to others. You think in systems, not one-off solutions. You are a strong communicator. You explain technical concepts clearly to non-technical audiences, adapt your style to different people, and make progress visible to leadership and stakeholders. You are high-caliber, persistent, and versatile. Your skills and experience are valuable across the company. You're the kind of person who succeeds in many roles at Stripe. You bias toward action and speed. You'd rather show someone a working proof-of-concept on their own deliverable today than present a polished deck about what's theoretically possible next quarter. You are comfortable with ambiguity and evolution. This is a new team building a new operating model. The playbook will be rewritten as we learn. You thrive in that environment. Minimum requirements 5+ years of professional experience in a role requiring diagnostic thinking, problem-solving, and cross-functional collaboration Demonstrated, hands-on experience building and deploying AI-powered agents, tools, automations, or workflows that real people use in their actual work, whether that made existing processes meaningfully more efficient or made previously unviable work possible for the first time Proficiency with AI development tools and platforms (e.g., Claude Code, Codex, custom agent frameworks, API integrations, workflow automation tools) Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences and adapt your style to different learners Comfort working across multiple workstreams and relationships simultaneously (you'll be supporting 25–45 marketers at varying stages of their AI journey) Track record of coaching, teaching, or enabling others, with evidence that people you've helped actually changed how they work Preferred qualifications Experience in a formal AI transformation role where the job was substantially about identifying opportunities for workflow transformation and executing on them with hands-on builds Experience helping people become more expert AI users and capable builders Experience in marketing, marketing operations, growth, or a closely adjacent function, including familiarity with marketing technology stacks (e.g., Marketo, Salesforce, analytics platforms, content management tools)
Forward Deployed Engineer, Privy
Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team Engineering at Privy is distinguished by High urgency—Shipping very small iterations, very fast, to learn very quickly Product taste—Our customers are developers, and to build effective products for them requires technical knowledge—you will often be "the PM." Security mindset—A great portion of our product is trust. While we have a dedicated security team, every engineer brings security to their designs from the start. In practice, we use boring technology like Node, React, and AWS so we can focus our engineering energy entirely on pushing the boundaries of Privy's core product, e.g. through hardware enclaves, multi-region low latency APIs, and blockchain abstractions that are accessible to mainstream developers. What you’ll do We're looking for an exceptional Forward Deployed Engineer to join our team and be the primary technical owner for building out new capabilities with Privy's most important customers. In this role, you will combine technical expertise with a deep understanding of customer and business objectives to architect, develop, and deploy software features that address customers’ needs and evolve the capabilities of Privy’s core products. Customer obsession is a core part of Privy’s culture. You’ll work closely with fellow engineers, product, and business teams to ensure Privy's customers achieve their desired outcomes and are delighted by our products. Responsibilities Work directly with customers to understand their technical and operational objectives, scope requirements, and prototype and propose software solutions Design, code, and launch features that improve and innovate on Privy’s core product using tools like TypeScript , React , and Next.js , and own end-to-end development Drive product deployments, including configuration, testing, and troubleshooting Champion customer success, ensuring the team understands, prioritizes, and pursues customer feedback and pain points Dive deep into customer codebases to understand product usage and friction points, and uncover opportunities for improvements Partner with internal stakeholders to continuously align product roadmap and strategy with customer needs and objectives Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of professional, hands-on full-stack development experience with languages such as JavaScript, TypeScript, React, Python, Go, or Java Excel at rapid prototyping while maintaining appropriate quality standards Superb problem-solving skills and ability to understand the product and business side of development (in other words, you see the big picture) Experience building and owning features end-to-end Excellent ability to communicate and collaborate with both technical and non-technical stakeholders A passion for handling ambiguity and picking up new technologies, frameworks, and tools An entrepreneurial and high ownership mindset A desire for impact and a deep sense of urgency for your work Preferred qualifications Written open-source developer tooling Published your work (code, presentations, papers, blog posts, etc.) Experience building web3 applications
Fraud Operations Associate (Mandarin Speaking)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team We are looking for someone passionate about fighting fraud, is naturally curious, and has a strong desire to network with peers and partners within the fraud space. You will be responsible for conducting account investigations, making account-level judgements, and providing support for special handling risk cases. You will be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will ideally have some experience in fraud, preferably within ecommerce or payments, and possess a basic understanding of fraud prevention and controls. What you’ll do Responsibilities Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors Conduct investigations on merchant accounts to support financial partner requirements Assess risk factors and trends of potentially fraudulent activity Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements High professional fluency in Mandarin and English Some experience in fraud analysis, fraud investigations, or fraud operations Experience using data to make assessments/judgements A team-focused mentality and effective problem solving skills The ability to approach challenges from a user perspective while being pragmatic & solutions oriented You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening Preferred qualifications Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools Prior fraud experience across multiple industries/verticals Experience in a high growth technology company Experience working from a queue
Fraud Operations Manager
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of the Stripe risk strategy. What you'll do Stripe is hiring a people leader to run our Fraud Operations Center in Bangalore. You'll lead leaders and senior operators responsible for core fraud investigations and complex, high-impact investigations. You'll be accountable for operational excellence across fraud review workflows—setting the operating cadence, defining and evolving team metrics, strengthening quality and consistency of decision-making, and scaling processes through tooling and vendor partnerships. This role is both strategic and hands-on: you'll stay close to day-to-day fraud workflows, regularly reviewing cases and serving as an escalation point and decision-making resource for the team. Responsibilities Lead the Bangalore Fraud Operations Center by managing team leads and senior associates, setting clear expectations, coaching performance, and building a high-judgement culture rooted in strong decisioning and customer empathy Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud and Risk stakeholders Establish and run the operating system for the org, including goal setting, team cadences, SOPs, change management, queue health, SLAs, QA programs, calibration, and readiness for new products and markets Define, develop, and represent key operational and risk metrics for the Bangalore center (through dashboards and recurring readouts), translating data into actions and priorities Drive process development and continuous improvement through root cause analysis, defect reduction, policy adherence, and consistency across reviewers and teams Partner with other Risk teams to evolve fraud tooling and workflows (manual and automated actioning), including safe rollout and measurement of changes Support outsourcing relevant workflows by identifying transition candidates, designing and standardizing processes for handoff, and supporting training as needed Own staffing models, capacity planning, scheduling, hiring plans, onboarding, and training strategy to meet business needs while maintaining a high bar for quality and user experience Maintain close 'floor' engagement by regularly diving into cases, reviewing decisions, supporting frontline judgment, and ensuring feedback loops translate into measurable improvements Partner with recruiting to define role profiles and interview loops, drive bar-raising hiring decisions, and build a diverse team Own career development and succession planning, team health and engagement Build a great culture, a destination workplace, fostering our values, serving as a beacon of the Stripe user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Experience leading cross-functional initiatives and driving change through ambiguity, including new workflows for new products, markets, or emerging fraud patterns Experience leading fraud, risk, trust and safety, or investigations operations in a high-scale environment, including managing managers and team leads An ability to partner effectively with internal globally distributed stakeholders and lead internal teams and vendors Proven ability to define and operationalize metrics (e.g., accuracy and quality, SLAs, throughput, loss outcomes, appeals and rework, user friction) and use data to drive priorities Comfort working across detection systems and manual and automated actioning systems, with the ability to translate operational needs into product and engineering requirements Strong operational background, including new process launches, service delivery, and building operating models Excellent written and verbal communication skills, including presenting in operational reviews and representing the team in high-pressure escalations in English Skill and credibility doing the core work of a user-facing team with a high bar for quality, and a willingness to lead by example 7+ years of direct people management experience, including performance management, coaching, and mentoring Experience with payments, risk, compliance, or financial industry operations Preferred qualifications Demonstrated ability to run an operations center, including capacity planning, scheduling, queue management, performance management, and quality programs Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks, with the ability to independently review cases and guide frontline judgment Experience scaling or transforming fraud review operations through process redesign, tooling improvements, and vendor partnerships Experience with payments risk (CNP and card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact Strong analytics proficiency (building and owning dashboards, querying data directly) and comfort partnering deeply with data science and engineering Experience operating in a global, follow-the-sun model and partnering across time zones