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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Escalations team offers a single point of entry for all user escalations raised by Stripes on behalf of a user. This team is accountable for all user escalation resolutions by either direct responsibility for resolution or by partnering with other support and non-support teams to facilitate a resolution. We aim to help users find speedy issue resolution and alleviate confusion and unnecessary effort from non-Support Stripes to do this. We'll dig into specific user escalations to find top drivers for our most frequent and painful issues affecting our largest users as well as analyze the experience for the broader subset of users. Ultimately, these cases often shine a light on points of failure within Stripe, and the User Escalations team has the opportunity to create transformative user experiences, while also helping edit Stripe to rectify the structural issues that resulted in the escalation in the first place. This is a high-visibility, high-impact role, with the responsibility to work with users and cross-functional stakeholders, all while helping build this team from the ground up. What you'll do In this role, you'll play a vital part in addressing user escalations at Stripe, focusing on swift and effective resolution. You'll engage directly with users and the reporters of the escalations, while also collaborating with product and engineering teams to ensure effective resolution of user issues. Additionally, you'll leverage data and insights to identify trends and root causes, and drive support improvements across the wider organization. Responsibilities Respond to incoming User Escalations from Stripes in a timely manner (within agreed service levels) as well as triage, scope, and support to resolution Communicate directly with users to solve the most painful problems, via email and phone Be accountable for timely and accurate resolution for all User Escalations within agreed service levels Directly, or in partnership with other Stripe teams, drive fast resolution and demonstrate extreme ownership in solving users' issues completely Conduct thorough, data-driven root-cause analyses of escalations, and work with partner teams to validate findings Share findings and insights with leaders through forums and presentations Collaborate with partner teams to identify remediations to address root causes of escalations and drive change from a user-first mentality Challenge the status quo, identifying how and where Stripe needs to improve to better serve users Help build the team and process from the ground up Support training and socialization efforts for process adoption across Stripe Build relationships with partner teams and drive accountability for completion of remediations Understand and help influence the relevant product roadmaps that will address the most frequent user escalations Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in a user support (customer-facing) role Prior experience in troubleshooting and working on short SLA cases or escalations Prior experience working on projects or process improvement initiatives Sound judgment and impeccable attention to detail Deep sense of customer care and user-first perspective Unflappable, exothermic energy under pressure Comfort with ambiguity and a proven ability to create order out of chaos by building processes that help the team run better and deliver a better user experience Solid stakeholder management skills and an ability to influence others to drive progress A sense of urgency and a drive to see issues through to resolution Preferred qualifications Experience leading multiple concurrent projects Rigorous analysis and the ability to use data to inform decisions Comfort with SQL is a plus. Experience in large and enterprise users is a plus.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe continues to develop innovative products that serve businesses of all sizes around the world, risk will increase in complexity and scale. The User Risk Strategy org protects and advances our business, brand, and mission by building and deploying market-leading policies and practices that instill user and partner trust in Stripe while enabling business growth. What you'll do Under the User Risk Strategy org, you'll be part of the Ecosystem Risk Strategy Team, part of our "First Line of Defense" function within the Risk organization, driving the frameworks that dictate who Stripe does business with, on what terms, and how enforcement is executed at scale. The Ecosystem Risk Strategy Team focuses on our positioning and standards within the broader payments and risk ecosystem — including card network supportability, industry-body engagement, regulatory horizon scanning, and the overarching risk framework that governs our standards. Risk Strategists on the Ecosystem Risk Strategy Team work to make sure the User Risk Strategy team is properly calibrated to ensure we avoid (and take) the proper risks. We work with cross-functional partners to monitor and mitigate risk related to card network rules and BIN sponsor requirements. We interact with Risk Partnerships, Credit, Legal, Fraud, and other cross-functional teams to ensure our standards are properly calibrated. We're looking for someone who is passionate about navigating ambiguity, engaging with internal and external stakeholders, enabling business growth while balancing risk, and identifying ways to improve user experience. Responsibilities Drive risk strategy for company-level strategic initiatives, including partnering with our product, legal, operations, sales, and partnerships teams to solve risk problems and ensure a positive experience for our users Perform research and analysis to assess our current risk performance and develop and prioritize long-term strategic plans for future growth Enable user onboarding to safely grow at scale, continuously optimizing for efficiency and effectiveness, and staying hyper-focused on a positive user experience Challenge the status quo and provide multiple alternative solutions and key execution criteria Represent Stripe in external engagements with our most critical partners and customers Execute special projects and ad-hoc analyses as initiatives, products, risks, and opportunities are constantly evolving Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of professional experience in financial services, payments, tech, law or policy Experience in a related role (risk, compliance, or product enablement) Experience in developing risk strategies and solutions and working with technical (product and engineering) and operations teams to implement them Ability to distill complex, ambiguous risk and policy problems into clear, concise, and reliable guidance for internal stakeholders and Stripe users Strong stakeholder management skills, including experience influencing product and engineering, sales, data science, and operations teams — with a proven ability to take complex issues and turn them into actionable next steps, hold others accountable, and meet deadlines Demonstrated track record of deriving insights from complex or technical problem spaces and evangelizing actionable product recommendations Familiarity with legal, credit, and fraud risk Preferred qualifications Experience with data querying languages (e.g., SQL) and proficiency in quantitative analysis geared towards drawing actionable insights from complex datasets Advanced degree in law, business, policy, or international relations Experience in translating business requirements to technical configurations Experience in a client-facing role managing relationships with large, global, and complex organizations
Workplace Strategy and Operations Manager Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe's Workplace team is responsible for delivering welcoming, functional, and beautiful environments worldwide. We ensure that Stripe's real estate portfolio evolves to stay aligned with our mission and the needs of our users, while also ensuring efficient space utilization. As part of the team, you'll help scale Stripe's future workspaces, collaborating with stakeholders across the company. What you'll do Reporting to the Head of Workplace, the Strategy and Operations Manager will play a key role in driving cross-functional initiatives across our core Workplace pillars (Real Estate Strategy and Transactions, Environments (design and construction), and Experience (workplace services and programs), alongside high-priority 'interstitial' projects. You'll contribute to projects and programs that shape the future of Workplace at Stripe. With the ability to influence from a strategic and administrative perspective, you'll be instrumental in executing key cross-org initiatives and helping us move from strategy to execution while ensuring operational excellence. Responsibilities Assist the Head of Workplace in defining SOKRs and ensuring all pillars and cross-functional partners are aligned with the team's roadmap Lead cross-functional projects that don't fit neatly into one department. Support M&A integrations Identify bottlenecks in our current workflows and design scalable processes to remove them. Design and lead operating cadences and governance forums to ensure speed, clarity, and accountability Conduct deep-dive analyses on business metrics to provide the Workplace Leadership Team with actionable recommendations for growth and efficiency. Drive the Workplace AI and data strategy in partnership with our IT Business Partner. Identify and implement innovative Workplace technologies and systems Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in strategy and operations, management consulting, corporate real estate strategy, or a data-driven operational role in a fast-growing environment Strong quantitative skills with a track record of using data to drive complex business cases and macro-level decisions Demonstrated experience leading large-scale, cross-functional projects from ambiguous conception to rigorous execution Experience working directly within or alongside Workplace or Real Estate teams Preferred qualifications Great collaboration and people skills, with the ability to build relationships with both leaders and individual contributors across the broader organization High judgment with the ability to balance speed, risk, and organizational health An inclination to solve problems systematically via infrastructure and automation A clear willingness to take a hands-on approach and dive into the details The ability to work independently or with a small team Flexibility with changing requirements in an evolving and fast-paced environment Strong communication skills and an ability to build and leverage cross-functional relationships Ability to capture complex concepts and communicate them succinctly to key stakeholders
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you'll do We're looking for an experienced writer to develop data-backed theses and original content pieces around emerging technologies and market trends. In this role, you'll collaborate closely with contributors across the product marketing, product, engineering, and demand generation teams to produce compelling content that engages and informs our audience. This is a unique opportunity for a collaborative writer who excels at translating complex concepts in fintech, B2B technology, AI, and crypto into accessible insights. Responsibilities • Own 3–4 focus areas across industries, emerging technologies, and Stripe product pillars, working closely with product marketing to ensure that our content reflects the latest news and product enhancements • Coordinate with the demand generation team to identify opportunities for new editorial series and research agendas • Pioneer new content formats for Stripe, including short-form content and multimedia projects that grow our audience • Partner with the data science team and third-party agencies to surface relevant insights for existing and potential customers • Ensure consistency and tone in messaging across Stripe channels, including blogs, guides, reports, and social-native content • Manage a pipeline of content, ensuring clear communication and visibility across the organization Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • A strong writer with 7+ years of experience in journalism, content marketing, or related fields, ideally with a focus on fintech or B2B technology • An analytical thinker who can derive original insights from data and market signals • Skilled at combining various requests and feedback into a unified message • A high-quality bar for differentiated content Preferred qualifications • Passionate about technology and eager to understand exactly how it works • Discerning and constructive when giving edits • Enthusiastic about developing new ways to engage and inform audiences • Data-driven when making decisions and assessing impact • Detail-oriented and consistent in your work • Excited to work in a fast-paced environment where your efforts contribute to a greater goal and align with the company's mission
Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. Learn more about Privy: Privy and Stripe: Bringing crypto to everyone About the team Engineering at Privy is distinguished by: High urgency: Shipping very small iterations, very fast, to learn very quickly. Product taste: Our customers are developers, and to build effective products for them requires technical knowledge - you will often be "the PM". Security mindset: A great portion of our product is trust. While we have a dedicated security team, every engineer brings security to their designs from the start. In practice, we use boring technology like Node, React, and AWS so we can focus our engineering energy entirely on pushing the boundaries of Privy's core product, e.g. through hardware enclaves, multi-region low latency APIs, and blockchain abstractions that are accessible to mainstream developers. What you'll do Design and build the backend systems that power wallets, identity, and onchain infrastructure at scale Create platform primitives and APIs that enable teams across Privy and Stripe to build faster Lead complex technical initiatives across architecture, data, and distributed systems Improve the scalability, reliability, and performance of our core platform Help shape our technical direction through high-leverage engineering work Who you are Minimum requirements 8+ years of experience building and maintaining a production system at scale An understanding of modern API development best practices and design Experience in building data models, managing database migrations and best practices, and infrastructure configuration An ability to thrive in a fast-paced environment A growth mindset, a constant curiosity, and fearlessness to dive into the unknown An ability to write maintainable, well-tested, modular code, but also be pragmatic about moving fast Excellent written and verbal communication skills, including the ability to write clear technical documentation Preferred qualifications Experience in an API-driven business within payments, fintech, or crypto Built or contributed to open-source developer tooling Published work (open source code, talks, blog posts, etc.) Experience working with blockchain protocols and designing or interacting with smart contracts Experience in authentication, identity, or security
Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team Engineering at Privy is distinguished by: High urgency—Shipping very small iterations, very fast, to learn very quickly. Product taste—Our customers are developers, and to build effective products for them requires technical knowledge —you will often be "the PM". Security mindset—A great portion of our product is trust. While we have a dedicated security team, every engineer brings security to their designs from the start. In practice, we use boring technology like Node, React, and AWS so we can focus our engineering energy entirely on pushing the boundaries of Privy's core product, e.g. through hardware enclaves, multi-region low-latency APIs, and blockchain abstractions that are accessible to mainstream developers. At Privy, our Forward Deployed Engineers work on the company’s most important customer problems. They partner closely with customers to architect our most complex integrations and build new product features that close the gap to win deals. What you’ll do We’re looking for an Engineering Manager to lead this team as it continues to grow. You’ll be responsible for helping an outstanding group of Forward Deployed Engineers do the best work of their careers while staying laser-focused on helping Privy and its customers win. This is a high-leverage role at the intersection of customers, product development, and engineering. You’ll help the team stay focused on the highest-value work, raise the bar on execution, and help turn customer signal into new products and features. As the manager of this team, you own its overall impact. Great management is a core part of how Privy wins: our managers are force multipliers, performance coaches, and culture carriers who help exceptional people do exceptional work. Own team outcomes and business impact for Forward Deployed Engineering Coach and develop engineers across technical depth, customer empathy, and ownership Hold the team accountable to excellence in quality, throughput, and performance Ensure the team is focused on the right problems and highest-leverage opportunities Partner closely with Product, Solutions Engineering, and GTM Stay close to the work—review PRs, help scope technical work, review design docs, and jump in on complex problems Build a strong team culture grounded in trust, rigor, and urgency Strengthen the feedback loop between customer signal and product roadmap Who you are Strong ownership and a track record of driving outstanding business impact Excellent people management skills and experience growing high-performing engineers Strong technical judgment and the ability to evaluate architecture and tradeoffs A customer-first mindset and comfort translating ambiguous needs into clear technical direction High emotional maturity and strong communication Experience managing in a fast-moving, high-expectation environment
Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team Engineering at Privy is distinguished by: High urgency: Shipping very small iterations, very fast, to learn very quickly. Product taste: Our customers are developers, and to build effective products for them requires technical knowledge - you will often be "the PM". Security mindset: A great portion of our product is trust. While we have a dedicated security team, every engineer brings security to their designs from the start. In practice, we use boring technology like Node, React, and AWS so we can focus our engineering energy entirely on pushing the boundaries of Privy's core product, e.g. through hardware enclaves, multi-region low latency APIs, and blockchain abstractions that are accessible to mainstream developers. What you’ll do As an Engineering Manager at Privy, you will lead, grow, and shape high-performing engineering teams that make a massive impact on our product and industry. Your North Star is to enable and drive towards the success of Privy’s business overall. The buck stops with you: you are the owner of your team’s ultimate impact on Privy’s product and business. We believe that excellence in management is why our team loves working at Privy. Incredible managers are the core driver behind Privy’s long-term success: they are force multipliers, performance coaches, culture-carriers. They build the scaffolding that supports the team and each individual’s greatest impact. They shape Privy to be the place where each person gets to do the very best work of their careers. We wake up every day committed to helping our team do the best work of their careers. We shape roles around the unique strengths of every person and we are deeply grateful for the time we spend together building something greater than ourselves. Own long-term team outcomes and success of Privy’s product and business Hold the team accountable to excellence in quality, throughput, and performance Ensure the team is working on the right scope of work and projects, align decisions with business impact, and build interfaces with other parts of the org Fill gaps as a player-coach; review PRs, write and review design docs, investigate incidents – stay close to the metal and reinforce our builder culture Coach engineers towards growth and their career goals Build a supportive, fun, motivating, celebratory team culture so that the team wins every week Partner with the team’s Tech Lead and Product Manager to drive successful engineering and product outcomes Who you are Deep ownership and a high-level perspective on driving overall business impact Performance-oriented mindset, with a high bar for quality and excellence Technical excellence to be able to independently evaluate quality and technical feedback High emotional maturity, insightfulness, and care Strong past experience as a manager and leader – excellent management takes reps
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Financial Crimes Risk Strategy team owns our first-line AML and sanctions programs globally. We own the end-to-end lifecycle of financial crime controls. We set the global standards that govern how risk is managed across our programs, design and drive the development of controls, infrastructure, and tooling with Engineering, Product, and Data Science, and maintain their effectiveness as our products and the regulatory landscape evolve. We build fast, with data, and with AI integrated into how financial crime risk is detected, managed, and monitored across everything Stripe builds. What you'll do As a Risk Strategist on the Financial Crimes Risk Strategy team, you'll own our global screening programs — spanning sanctions, PEP, and negative news — setting the standards that govern how screening risk is managed, designing and driving the controls that operationalize those standards, and ensuring they remain effective as our products and the regulatory landscape evolve. Being effective in this role means going deep on both the domain and the data — we don't separate the two. You'll partner closely with Product, Engineering, Data Science, Compliance, Legal, other Risk Strategy functions, and Operations to ensure screening considerations are embedded in every product and market decision. Beyond protecting against risk, you'll drive innovation in how Stripe approaches screening — staying ahead of regulatory change and pushing the boundaries of what effective, scalable financial crime risk management looks like at a global payments company. Responsibilities Lead our global sanctions and AML screening strategy — setting the standards that drive screening control design and infrastructure development, and translating requirements across OFAC, EU, UN, OFSI, and other applicable regimes, PEP screening, and negative news screening into actionable first-line programs and controls Own the design and ongoing improvement of financial crime controls — including sanctions screening, PEP screening, negative news screening, and digital asset-related safeguards — while continuously improving detection coverage and control performance as our products and the threat landscape evolve Embed screening risk requirements into product and infrastructure roadmaps — ensuring financial crime considerations drive product launches, market expansions, and platform decisions across Product, Engineering, Data Science, Compliance, Legal, and Operations Drive screening infrastructure and tooling forward by owning requirements, leading execution, and maintaining effectiveness metrics for screening systems and controls — building with observability by design and ensuring key performance indicators, key risk indicators, and monitoring thresholds are defined from inception Continuously assess and improve screening controls and systems — identifying gaps, recommending enhancements that strengthen detection effectiveness and anticipate regulatory or ecosystem changes, and leading delivery of those enhancements end-to-end Champion a technology-forward approach to financial crime risk management — leveraging AI tools, self-serve data analytics, and model governance best practices to improve how risk is detected, monitored, and managed at Stripe Stay informed on industry practices and regulatory developments and represent our sanctions and AML programs to regulators, bank and network partners, and external auditors Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of professional experience in financial services, payments, or fintech, with at least 5 years in a related role (risk, compliance, or product enablement) Deep subject matter expertise in global sanctions compliance, including hands-on experience with OFAC, EU sanctions regimes, UN Security Council designations, OFSI, and other major global frameworks Demonstrated strong understanding of screening program design and control execution Strong AML screening expertise — proven ability to design, implement, and operationalize PEP screening and negative news screening programs in complex, multi-jurisdiction environments Proven ability to design, implement, and operationalize financial crime standards and controls in complex, global organizations Familiarity with model governance concepts — including model documentation, performance monitoring, and validation — and experience leading or contributing to model governance activities Preferred qualifications Experience leading transformative AML, Sanctions, or Transaction Monitoring initiatives, including global screening program design or transformations (e.g., vendor selection, watchlist management, false positive tuning) Proficiency with SQL and ability to independently mine and analyze data to develop risk insights and inform strategy Experience with crypto or digital asset products and their associated financial crime risk and regulatory considerations Advanced degree or professional certifications (e.g., CAMS, CGSS, CFCS)
Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond. They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence. This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly. We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor. What you’ll do Own the technical relationship for Privy’s most important customers end-to-end Lead technical discovery, implementation planning, and launch coordination Drive integrations to successful completion Unblock customer issues quickly and with urgency Coordinate technical follow-through across internal and external stakeholders Partner closely with Account Management on customer health and escalations Work with FDE when a problem requires bespoke technical work or product development Route long-tail issues to Support Engineering and keep ownership clear Surface recurring customer pain points and product feedback to the broader team Who you are Minimum requirements 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role Strong technical judgment and comfort in complex customer environments Excellent communication and follow-through Strong ownership and a bias toward action High customer empathy and sound prioritization Ability to manage ambiguity and keep workstreams moving
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Partner Engineering and Operations (PE&O) team is part of Stripe’s Global Partnerships organization and is responsible for managing the technical and operational aspects of new and existing product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we focus on technical operational execution and optimization with financial ecosystem partners. We drive smooth technical onboarding and implementation with financial partners, we manage the ongoing engagement between Stripe and its partners, and we monitor and optimize stringent quality and performance targets. Our team also drives partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability. What you’ll do We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Network partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success. Responsibilities Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support. Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time. Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance. Cross-Functional Collaboration: Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners. Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently. Operational Efficiencies: Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them. Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively. Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor’s degree in Business Administration, Computer Science, or a related field. Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships. Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders. Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making. Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders. Willingness to travel (30%) as partner needs require, and occasional off hours /rotational coverage for incidents. Preferred qualifications Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred.. Basic to intermediate proficiency in SQL and XML is preferred. Experience working in a SaaS or cloud-based technology environment. Ability to thrive in an unstructured, fast-moving environment.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time. This is a full time role that can be held from our London hub. What you'll do at Figma: Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan Manage inbound billing requests (such as processing renewals and changing payment term/method) Close targeted outbound account renewals Qualify and handle inbound sales requests Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products We’d love to hear from you if you have: Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma Strong technical aptitude with ability to learn new products, processes, and policies as we go Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing) Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve Exposure to or interest in product development and web-based collaborative tools While it’s not required, it’s an added plus if you also have: B2B SaaS experience Customer-facing Sales/Support experience At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .