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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders Drive publication of user case studies Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in enterprise-level client-facing work Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies Strong product sense and energized by the challenge of solving difficult user-related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers Proficient in SQL and comfort building complex queries Familiarity using AI coding agents to solve problems Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Bachelors degree required Preferred qualifications Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL Ideal experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Big Data Infrastructure operates the critical infrastructure that powers the batch data processing at Stripe. The team supports a variety of use cases, including Payment, Ledger, ML, Fraud Detection, Product Analytics, Regulatory Reporting, Financial Data Reconciliation, and externally facing products like Radar and Sigma. As an example of the scale, the team's systems serve hundreds of teams, thousands of workflows, 100,000+ task executions, O(billion) transformations, and moving terabytes of data processing over 1 GB/second every day. Our users inside Stripe include other engineering teams, Data Scientists, Sales and Operations, Finance, etc. Data Orchestration builds and operates the time-based and event-based orchestration infrastructure that powers and accelerates batch data pipelines. The team operates on a wide range of tech stacks including Airflow, Spark, SQL, Kafka, Flink, Hive MetaStore, Trino, Pinot, Python, Java, Scala, S3, and Iceberg. What you'll do As a Software Engineer on this team, you'll design and build infrastructure that powers batch data processing at Stripe. Responsibilities Design, build, and maintain next-generation and first-generation versions of key Data Platform products, with an emphasis on usability, reliability, security, and efficiency. Design ergonomic APIs and abstractions that build a great customer experience for internal Stripes, that will in turn enhance the experience of millions of Stripe users. Ensure operational excellence and enable a highly available and reliable Data Orchestration platform across batch workloads. Collaborate with high-visibility teams and their stakeholders to support their key initiatives—while building a robust platform that benefits all of Stripe in the long term. Plan for the growth of Stripe infrastructure by unblocking, supporting, and communicating with internal partners to achieve results. Connect your work with improvements in the usability and reliability of open source software (OSS) like Apache Airflow, Iceberg, and Spark, and contribute back to the OSS community. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of professional experience writing high-quality, production-level code or software programs and an interest in data infrastructure. Has experience operating or enabling large-scale, high-availability data pipelines from design to execution and safe change management. Expertise in Spark, Flink, Airflow, Python, Java, SQL, and API design is a plus. Has experience developing, maintaining, and debugging distributed systems built with open source tools. Has experience building infrastructure-as-a-product with a strong focus on user needs. Has strong collaboration and communication skills, and can interact with both technical and non-technical participants. Has the curiosity to learn about new technologies and business processes. Is energized by delivering effective, user-first solutions through creative problem-solving and collaboration. Preferred qualifications Has experience writing production-level code in Scala, Spark, Flink, Airflow, Python, Java, and SQL. Has experience designing APIs or building developer platforms. Has experience optimizing the end-to-end performance of distributed systems. Has experience scaling distributed systems in a fast-moving environment. Has experience working with Airflow infrastructure. Genuine enjoyment of innovation and an interest in understanding how things work. Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. Office location—Bengaluru, KA, India
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you'll do Product Support Operations Associate is a global team to design, implement, and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, and driving process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. Responsibilities • Troubleshoot and solve external user issues • Analyze our processes and instigate changes to help scale our operations and improve user experience • Work closely with other Stripe teams to improve our product offerings and messaging around new products and features • Gain unique insights into how thousands of businesses on Stripe scale and operate • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization • Partner with global operations specialists or business process owners to run a critical workflow Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • You have a user-first mindset and are energized by the challenge of solving difficult problems • You have excellent communication skills, both written and verbal • You excel in analytical thinking and problem solving • You might have prior experience in customer service or internal and external user-facing operations • You enjoy learning about technical products and processes and are an organized self-starter with a passion for finding solutions to our users' challenges • You have a process-oriented mindset and ability to get things done • You enjoy working in an in-office environment with strong cross-team collaboration and support • You are able to prioritize and enjoy working in a quick-moving environment • You are humble and have a proven track record for working well across teams and with external partners • You're willing to work a weekend shift pattern of Sat-Sun and 3 weekdays. The SDC operates during daytime hours in 9-hour shifts (including a 1-hour paid lunch break) scheduled to fall between the hours of 6am and 10pm. Preferred qualifications • Prior experience or knowledge in user support • Prior experience working on projects or process improvement initiatives
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Partner Engineering and Operations (PE&O) team is a vital part of Stripe’s Global Partnerships organization, playing a key role in our overall success. We manage the technical and operational dimensions of new and existing strategic product partnerships and programs. Positioned at the nexus of product development, engineering, and partnerships, we facilitate seamless collaboration essential for supporting Stripe’s rapid growth. Our team is a diverse mix of technical and business professionals dedicated to executing operations with financial ecosystem partners. We ensure efficient technical onboarding and implementation, while also overseeing ongoing KTLO (Keep-The-Lights-On) activities and achieving strict quality and performance benchmarks. Additionally, the PE&O team initiates partner-agnostic programs and solutions to tackle broad ecosystem challenges, developing tools that enhance operational efficiency and scalability. In This Role The team is establishing a new function to oversee Card Network Compliance. In this position, you will be responsible for developing programs and processes to address Stripe’s card network changes and their implications for both Stripe and its users. This role is crucial for ensuring we stay informed about ongoing card network announcements, enhancing our strategic position, and driving operational efficiency in response to changes. This is an exciting opportunity to contribute significantly to building a function from the ground up and to help formulate strategies that align with the best interests of Stripe and its users! What You’ll Do: Implement Release Management Process: Establish a release management process for Stripe in accordance with Card Network mandates, advising all cross-functional partners on the impacts, changes, and timelines associated with network updates. Conduct comprehensive analyses of how these mandates affect existing processes and services. Review Card Network Releases: Review, analyze, and assess biannual card network releases to identify key initiatives that will significantly impact Stripe’s business. Collaborate cross-functionally with various teams to ensure proper visibility and prioritization of these initiatives. Facilitate communication between engineering teams and the card networks' Technical Partner Managers (TPaMs) to streamline clarifications and negotiations regarding complex mandates and programs. Monitor Compliance: Establish a framework and process for monitoring compliance with card network requirements and internal policies. Ensure regular audits and assessments are conducted to identify gaps and drive continuous improvement strategies. Develop Metrics and Dashboards: Create and implement comprehensive metrics and JIRA dashboards to effectively monitor, review, and analyze mandates for each release cycle. Regularly update and refine the dashboards to reflect current business priorities and challenges, enabling teams to make informed decisions and proactively address potential issues related to card network mandates. Manage Mandate Intake Process: Oversee the network mandate intake process, ensuring timely review, assessment, and prioritization of mandates. Lead the proactive management of waiver requests, liaising between compliance and operational teams for resolution. Engage with External Partners: Actively engage with external network partners by participating in councils, forums, and regular strategic meetings. Establish and nurture relationships that facilitate mutual understanding of goals and objectives. Advocate for Stripe: Serve as a dedicated advocate for Stripe within the card network ecosystem, ensuring that the unique perspectives, challenges, and opportunities faced by Stripe are considered by network stakeholders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in the payments industry, with significant expertise in working with card networks and understanding card network rules and compliance activities. In-depth understanding of acquiring platforms and systems, and their interactions with card network products and processes. Proficient in navigating and using JIRA for project management and tracking. Familiarity with card network portals for managing and monitoring compliance activities. Comfortable utilizing Google Workspace tools (such as Sheets, Docs, and Slides) for collaboration and documentation. Proven track record of effectively collaborating with product and engineering teams to develop new processes and strategies in partnership with them. Strong program and project management abilities, with the capacity to engage and influence stakeholders outside of direct control. Excellent written and verbal communication skills to effectively engage with both internal and external partners and drive change. Ability to thrive with minimal guidance, navigating uncertainty and ambiguity while shaping a new program and function at Stripe. Strategic thinker adept at identifying cross-functional issues, providing innovative solutions, and communicating the implications of these solutions across existing processes, systems, and teams. Preferred qualifications Prior experience at a payment service provider (PSP), card network, or high-growth technology company is preferred. Bachelor’s degree in a relevant field (e.g., Finance, Technology) is preferred.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Link is one of the fastest-growing consumer networks in the world, with 300M+ registered consumers. Our core mission is to make commerce seamless, helping merchants drive material gains in conversion and cost savings, while giving consumers a flexible and frictionless digital wallet they love. We're expanding beyond payments into identity and consumer finance, building the premier consumer network for next-generation commerce. In this role, you'd be joining a team that operates at the intersection of consumer experience, payments infrastructure, and financial products. Link spans multiple interconnected workstreams, including payment methods, money movement, fraud and authorization, consumer accounts and identity, and consumer preference, and a TPM here plays a critical role in keeping those threads aligned and moving forward at velocity. Additionally, you’ll work to build integrations between Link and many other parts of Stripe. What you’ll do Effective Technical Program Managers at Stripe always bias towards driving the right solutions for internal and external users, and delivering impact above all else. You'll do this even when it's not the easiest path, and requires difficult trade-off decisions. In this role, you'll help Link scale its consumer network and expand into new product surfaces by driving complex, cross-functional programs that span engineering, product, fraud, identity, and business teams. You'll look ahead and around corners to enable our teams to operate at their best, and identify opportunities to eliminate the unnecessary in delivering results. Responsibilities Independently define programs across Link's payment, identity, and consumer finance initiatives, including scoping, setting objectives, defining success criteria, and influencing resource allocation to deliver outcomes Apply consistent prioritization and decision-making frameworks across your programs, driving high-velocity yet durable decisions that move the team forward without creating downstream debt Identify obstacles and risks across Link's cross-functional workstreams, proactively communicate them to stakeholders, and develop plans to address and prevent their recurrence Represent the voice of Link's consumers and merchants to all stakeholders, translating user needs into clear program objectives and ensuring engineering and product decisions remain grounded in solving real problems Drive clarity across all stakeholders on goals, problems, and intended outcomes, serving as the connective tissue across Link sub-teams and their upstream and downstream dependencies. Operate similarly across Stripe, representing the Link org to collaborators in peer organizations. Develop a strong point of view on Link's product development strategy and use it to define programs with measurable outcomes, adapting them as the product and user needs evolve Understand the technical challenges across Link's systems, payment flows, identity infrastructure, fraud and risk models, money movement, and partner closely with engineering leads to define the most effective path to delivery Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of product management or technical program management experience, including managing programs across all phases of software development Proven track record of defining and executing complex programs across multiple functions in consumer-facing or payments products Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders Proven ability to navigate ambiguity, bring rapid clarity to multi-stakeholder problems, and drive teams toward effective solutions Working knowledge of API design and high-level system architecture, sufficient to partner with engineering teams on program delivery Preferred qualifications Experience working on consumer network products, digital wallets, or payments platforms at scale Familiarity with fraud and risk systems, identity verification, or financial compliance in a consumer product context Experience working across payments infrastructure and consumer-facing product teams simultaneously Background in collaborating with go-to-market, sales, or merchant-facing teams to deliver cross-functional outcomes
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe mission is to build the economic infrastructure for the internet. Risk and Compliance Engineering builds products to lower financial and regulatory risk at scale for Stripe, while retaining a best-in-class user experience. We build user-facing products and backend platforms to ensure our users are compliant with regulatory and financial partner requirements. We protect the Stripe brand while also protecting the company from financial losses that can put the Stripe business at risk. The Risk TPM team is crucial to driving programs to address these challenges. What you'll do As a Technical Program Manager in the Risk and Compliance space, you'll play a key role across engineering, product, and strategy to drive programs that span across the Risk organization and Stripe. You'll be responsible for the successful definition, cross-functional strategy, planning, and execution of large-scale technical programs that help to solve complex problems and empower Stripe and our users. Responsibilities • Execute on technical programs that require deep systems and engineering knowledge. • Partner with Engineering Managers, Product Managers, and other cross-functional partners to define, scope, and drive large programs to conclusion. • Develop, implement, and iterate on program management techniques, frameworks, and key performance indicators to achieve goals with well-defined success criteria. • Make substantial improvements to how the teams you work with communicate and operate to significantly increase the productivity and efficiency of the teams. • Define and produce high-quality written proposals, communications and documentation. • Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. • Create widely circulated plans, driving consistency, clarity, and building alignment across teams. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 5+ years of software engineering, systems engineering, or technical program management experience. • You have excellent analytical skills, digest complex information, and make recommendations. • You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership. • You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization. • You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices. • Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. Preferred qualifications • Experience working in financial risk and compliance • SQL and Python scripting and programming skills
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Go-to-Market (GTM) Strategic Programs team supports Stripe's mission (to "Increase the GDP of the internet") by building GTM strategy, bringing it to life through incubation programs, and providing program management expertise across global, cross-functional programs. We bring a desire to chart the unknown, rigorous thinking, and a user-first approach to problem-solving, while helping to build connections between Stripe go-to-market teams and the business overall. As we rapidly grow our company and customer base, we need "full stack" program management experts with global program experience who easily flex between: PMO responsibilities coordinating across a number of cross-functional team members Running the full breadth of building and operationalizing incubation programs from diagnosis, design, implementation, and change management Driving a successful transition and handover to operational counterparts across GTM and Product Operations What you’ll do Our Program Managers are focused on solving GTM's most pressing challenges. We're looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. You have worked in a hypergrowth technology or GTM org or come from a strategic consulting background, have superior communication skills to work across the most senior stakeholders across different functions, and thrive when solving complex problems with limited oversight. Responsibilities Be accountable for building and driving large-scale programs end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals Manage directly (or coordinate) the "full-stack" of change management activities across stakeholder engagement and creating champions, messaging and communication planning, and support and enablement Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions Work cross-functionally to identify improvement opportunities for the Revenue teams spanning strategy, people, process, and technology Develop a Programs Center of Excellence, providing guidance, consulting, and coaching to peers and others on partner teams Seamlessly prioritize among various projects and synthesize data to guide and support strategy and decision Make C-suite-level recommendations and drive decisions, where necessary Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Experience working in a sales and marketing organization 7+ years of experience in program management, business operations, management consulting, or a related discipline A strong track record of delivering global, complex programs with multiple constituents in a changing, ambiguous environment end-to-end An enthusiastic "roll up your sleeves" mentality Ability to work well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment The ability to diagnose, simplify, and structure problems and solutions while having command of "the details" Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to C-suite. You set a high bar in terms of communication effectiveness. Demonstrated leadership qualities throughout their work—taking ownership of challenges, selflessly supporting their colleagues, and setting the standard for quality in their deliverables Preferred qualifications Comfort operating with incomplete data and adapting and reprioritizing activities as business needs change Deep problem-solving and analysis experience (solving business problems—commercial, operational, financial) in a sales-oriented environment A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself and those around you) Prior experience with payments Comfort with SQL
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. That means you have an opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Performance and Talent Planning team is part of Stripe’s broader Talent and Development organization. We shape how Stripes grow their careers and do their best work. We build the programs, systems, and insights that help managers develop strong teams, help leaders plan for the future, and give Stripes clear opportunities to grow. Our work spans performance, talent planning, career development, succession, and organizational insights. Our goal is to make Stripe a place where talented people can build lasting careers and have an outsized impact. What you’ll do In this role, you will help translate Stripe’s performance and talent philosophy into scalable, global experiences. You will work across People Products, People Insights, Employee Relations, People Partners and other partner teams to design programs and systems that are clear for users, operationally durable, and aligned with Stripe’s future needs. You will bring a product mindset to all you do, starting with data driven problem statements, qualitative and quantitative signals, an understanding of the end-to-end user experience, an iterative design process, and an obsession with continuous improvement over time. You will be comfortable operating across time zones and navigating competing perspectives, incomplete information, and urgent priorities. A Day in the Life You start your day by reviewing your agenda in Slack or asking your AI agent to summarize ongoing work and priorities. Energized by a mix of workstream meetings across People Products, Manager Enablement, and M&A Transitions, you check overnight updates from teammates across time zones. Colleagues in Dublin have shared feedback that keeps the launch plan moving, while teammates in Melbourne have raised thoughtful questions about how a new performance process will integrate into the existing reporting capabilities they rely on for annual talent planning. These questions are exactly the kind of challenge you value. They push you to build with a user-first mindset, anticipate downstream impacts, and mitigate risks before they emerge. You draw on expertise from across the organization while balancing the responsibility of integrating global perspectives, designing seamless end-to-end experiences, and coordinating work across interconnected teams. A new question sparks a new connection, and you quickly identify another stakeholder who should be brought into the next phase of the program. As the day progresses, updates from cross-functional partners show steady progress across multiple fronts, but one critical area stalls. Rather than waiting for next week's meeting, you escalate immediately to keep momentum high and de-risk the program timeline. You end the day energized by the complexity of the work, the curiosity and collaboration of your colleagues, and the opportunity to continue to build, solve, and innovate every day. Responsibilities Drive and scale Stripe’s performance philosophy and practices. Design and improve performance experiences that help Stripes understand expectations, grow through feedback, and make meaningful contributions. Evolve performance and talent tooling. Partner with People Products and cross-functional stakeholders to translate program needs into scalable systems, processes, and user journeys. Strengthen career growth and talent investment. Help shape the programs, mechanisms, and insights that enable career development, talent planning, succession, and thoughtful investment in Stripe’s people as the company grows. Lead complex, cross-functional workstreams. Build alignment among global stakeholders; surface risks and dependencies early; make progress in ambiguous environments; and unblock critical decisions quickly. Use insights to improve outcomes. Define clear problem statements, gather qualitative and quantitative data, and use those insights to refine strategy, programs, and execution. Who you are You are a systems thinker who can connect the details of a program or product experience to the broader organizational context. You are energized by ambiguity and complexity, and thrive in bringing just enough structure, clarity, and strong momentum to the work. You build trusted relationships, communicate directly and thoughtfully, and create accountability across teams, with speed. Minimum requirements 10+ years of experience building and scaling global People or HR experiences, with experience across both process and product or systems design Experience leading complex programs in fast-paced, ambiguous environments where high ownership and cross-functional problem solving are expected. Strong systems thinking: the ability to understand how people, processes, tools, policies, and organizational decisions influence one another over time and how to augment workflows and processes using AI tools. A demonstrated ability to build enduring, trusted stakeholder relationships; communicate effectively across levels and functions; and establish clear decision-making and accountability mechanisms. A disciplined approach to problem solving. You begin with the “why,” define and refine problem statements steeped in both quantitative and qualitative data, and continuously ask “is this the right problem to solve, at the right time?” High agency and sound judgment. You identify opportunities or risks, take action quickly, and escalate thoughtfully when progress is blocked. Deep alignment with Stripe’s Operating Principle, Obsess over Talent. You believe that people are one of Stripe’s greatest unlocks: attracting exceptional talent, creating environments where they can thrive, building systems that support growth, and recognizing meaningful contributions. Curiosity and humility. You are a continuous learner who seeks to understand before acting, welcomes ideas from many sources, and is willing to change course when new evidence suggests a better path. Preferred qualifications 10+ years of experience across a diverse portfolio of People programs: talent management, organizational development, leadership and/or executive development, program and talent operations, and compensation and benefits People product design and management experience in high growth environments with fast iterative cycles, changing priorities, and a steady stream of feature requests and backlog Experience and excellence leading executive level talent discussions that influence People strategy, with humility, curiosity, and a grounded presence
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Recruiting Strategy & Enablement Team is dedicated to enhancing the quality and efficiency of Stripe's Recruiting function. By executing a suite of strategic projects and programs, we optimize the caliber and productivity of our global recruiting team. Our focus includes driving programmatic initiatives, facilitating data-informed decision-making, and steering change management to enable robust business engagement. We are looking for a talented project manager to join our team. What you’ll do As a Project Manager on the Recruiting Strategy & Enablement team, you'll own strategic programs end-to-end — from scoping and stakeholder alignment through execution, enablement, and measurement. You'll partner closely with Global Recruiting Leads, Hiring Managers, and cross-functional teams to ship initiatives that improve recruiting quality, efficiency, and compliance at a global scale. Day-to-day, you'll balance long-running portfolio work with fast-moving priorities that require you to ramp quickly and execute with minimal oversight. Responsibilities Own and steer strategic programs' objectives and key result areas, including tracking and reporting metrics and overall program management Lead change management initiatives within our recruiting teams and collaborate with partners to facilitate seamless transitions Drive enablement strategies that support program adoption, including comms plans, FAQs, and stakeholder-facing resources Identify and implement operational improvements across recruiting programs and processes, maximizing their effectiveness and efficiency Design training guides and educational materials to enhance the skill set of recruiters Collaborate closely with Global Recruiting Leads and Hiring Managers to pinpoint and execute high-priority initiatives that elevate our recruiting efforts Manage portfolio-level governance: run SteerCos, track workstream DRIs, synthesize progress, and report to leadership on program health and outcomes Navigate global regulatory and compliance requirements that impact recruiting processes (e.g., pay transparency, pre-employment checks, data privacy), partnering with legal, HR compliance, and People Partners Absorb emerging work as priorities shift — such as hiring sprints, organizational transitions, or rapid-turnaround projects — with minimal ramp time Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Proven expertise in program, change, and project management within a dynamic, global, high-growth environment Experience owning and launching strategic programs that drive measurable quality and efficiency improvements in a People or HR function Experience building, launching, or managing AI-powered programs or assessments — not just personal AI tool use, but owning the strategy, piloting, and rollout of AI-enabled workflows or products Demonstrated initiative, autonomy, and critical thinking with keen attention to detail Excellent verbal and written communication skills, with the ability to influence senior leaders and drive alignment across multiple teams Preferred qualifications Ability and willingness to attend to work matters outside normal business hours on an as-needed basis (this role supports a global team, so flexibility to adjust your working schedule to connect with counterparts in different time zones is preferable) Functional experience in recruiting, with a minimum of three years in the field Ability to interpret recruiting metrics, build light reporting or dashboards, and use data to diagnose problems and make recommendations Familiarity with recruiting technology ecosystems (e.g., ATS, CRM, scheduling tools, assessment platforms) and comfort learning new systems quickly
Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier—from solo founders to established enterprises—united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible. Though people at Stripe don’t tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many (especially the new and innovative ones), we think that Stripe is one of the very best places to learn about how the world works. What you’ll do As an intern at Stripe you’ll work on projects across our stack that directly impact the way millions of businesses operate. You’ll own problems end to end with the support of your manager and teammates. It’s an opportunity to work alongside some of the most creative and technically rigorous engineers in the industry and learn how to ship high-quality work at scale. By contributing to Stripe’s codebase you’ll work across domains that give you insight into how the global economy works. Recent intern projects include expanding Stripe’s Payments Foundation Model capabilities to improve generalized anomaly detection, building more approachable fraud controls, creating safer payouts, and developing user-facing solutions that prevent costly pricing mistakes and make merchant checkout setup easier. Our internship program is competitive and the expectations are high. Responsibilities Operate as a real member of the team you join; engage in team discussions, decisions, and the technical design process. Write software that will be used in production, and has meaningful impact to Stripe’s business and users. Give and receive technical feedback through code reviews or design discussions Collaborate with other engineers and cross-functional stakeholders to proactively seek and incorporate feedback. Learn quickly by asking great questions, working with your intern manager and teammates effectively, communicating the status of your work clearly, and building with the latest AI tooling. Who you are Ambitious builder: You’re energized by building solutions without clear precedent and solving problems with far-reaching consequences. Successful Stripes are deeply curious, and prefer the joy of discovery to the comfort of certainty. Rigorous thinker: You appreciate that things worth doing are rarely simple. You enjoy working on problems that have never been tackled before. Adaptable problem solver: You adapt quickly and treat obstacles as opportunities. At Stripe we embrace kindness while encouraging Stripes to take measured risks and act boldly, even in the absence of consensus. Minimum requirements A strong fundamental understanding of computer science through pursuit of a Bachelor’s or Master’s degree in computer science, math, or a related discipline. Experience and familiarity with programming, either through side projects or classwork. We work mostly in Ruby, Java, Javascript, Go, and Scala. We believe new programming languages can be learned if the fundamentals and general knowledge are present. Experience from previous internships or other multi-person projects, including open source contributions, that demonstrate evaluating and receiving feedback from mentors, peers, and stakeholders. Ability to learn unfamiliar systems and form an understanding of those systems, through independent research and working with a mentor or subject matter experts. Ability to leverage AI tools to accelerate development while applying rigorous critical thinking and professional judgement to review, refine, and validate all outputs. Preferred qualifications At least 1 year of university education, or equivalent work experience. One or more areas of specialized knowledge (frontend, backend, infrastructure or other technologies) balanced with general skills and knowledge. Experience writing high quality pull requests, with good test coverage, and working knowledge to complete projects with minimal defects. Familiarity with navigating and managing your work in new code bases, with multiple languages. Clear written communication skills, with the ability to write clearly to explain your work to stakeholders, team members, and other Stripes.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do In this role, you will implement and manage User Policy operational processes that support responsible market growth and instill trust among users and partners. You will assess risks and opportunities, liaise with financial partners and merchants, and manage escalations while providing timely responses. As a User Policy Specialist at Stripe, you will apply and enforce the rules and requirements that determine which businesses can use our platform. This role is closely aligned with Stripe's mission, as it involves making key decisions about business eligibility to access our economic infrastructure. Responsibilities • Assess and identify potential risks associated with business partnerships, making informed decisions that balance opportunity with compliance to protect Stripe's brand and reputation. • Investigate, action, and triage escalations across multiple channels, while providing accurate and timely responses to stakeholders. • Collaborate with various stakeholders, including business units, legal teams, and financial partners, to communicate User Policy requirements and ensure alignment with Stripe's mission and value proposition. • Utilize analytics to optimize strategies that can be enforced across Stripe's portfolio. • Develop and implement User Policy operational processes that ensure compliance with internal rules and external regulations, thereby enabling responsible business growth and market expansion for Stripe. • Identify gaps and areas for improvement within current User Policy frameworks, recommending enhancements to support sustainable business practices and progressive growth. • Participate in periodic business reviews to evaluate the impact of User Policy on Stripe's market performance and contribute to strategic discussions aimed at enhancing Stripe's growth and reputation. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • You possess experience in risk analysis, investigations, or risk operations • You have excellent English communication skills, both written and verbal • You excel in diagnostic thinking and problem-solving, with experience using data to make assessments and judgments • You enjoy working in an in-office environment with strong cross-team collaboration and support • You are able to prioritize and enjoy working in a quick-moving environment • You are humble and have a proven track record for working well across teams and with external partners Preferred qualifications • Risk experience in payments, e-commerce, or fintech mitigating digital and card-not-present risk • Experience in Trust and Safety related roles • Knowledge of risk schemes, risk prevention methods, and risk detection tools • Prior risk experience across multiple industries and verticals • Experience in a high-growth technology company • Experience working from a queue
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do As a Risk Operations Associate, you’ll execute and improve the operational programs required to meet financial partner and regulatory requirements, including those of card networks and global financial institutions. You’ll investigate complex partner and merchant activity, make informed decisions, and take ownership of cases from initial review through resolution. This role is well suited to someone who is naturally curious, enjoys solving ambiguous problems, and can use sound judgment rather than relying only on a prescribed workflow. Responsibilities include: Investigate partner and merchant activity, identify relevant risks and facts, and take appropriate action based on established policies and sound judgment. Own complex cases from end to end, including research, decision-making, documentation, stakeholder communication, and follow-through. Serve as a subject matter expert for assigned operational processes and risk requirements. Liaise between financial partners and Stripe merchants, from venture-backed startups to established institutions. Maintain clear, regular communication with cross-functional stakeholders and lead working sessions when needed. Identify gaps in systems, policies, and processes, then recommend and help implement practical improvements. Participate in weekly, monthly, quarterly, and annual business reviews for Partner Risk Operations. Use AI-assisted workflows appropriately to improve the quality, speed, and consistency of operational work. Who you are Minimum requirements 1.5+ years of experience in risk operations, fraud prevention, investigations, disputes, chargebacks, financial intelligence, trust and safety, compliance, payments, or any related operational roles. Advanced conversational English fluency. All interviews for this role will be conducted in English. Strong verbal and written communication skills. Demonstrated investigation skills, including the ability to gather information from multiple sources, assess evidence, and reach sound conclusions. Strong critical-thinking and problem-solving skills, with a track record of taking ownership and resolving problems end to end. Ability to work autonomously in an ambiguous environment, make informed decisions, and know when to bring in the right partners. A proactive, curious approach to understanding root causes, challenging assumptions, and improving how work gets done. High attention to detail and a consistent approach to documentation, quality, and process adherence. Ability to work 100% in office, from Monday through Friday, from Stripe’s Mexico City office at Av. Paseo de la Reforma 180. Preferred qualifications Experience in fintech, payments, financial services, or a startup environment. Experience working with financial partners, card networks, banks, or other regulated financial institutions. Experience with partner risk, merchant risk, fraud, chargebacks, disputes, Know Your Business, financial intelligence, or compliance operations. Experience using data or analytics to inform operational decisions or process improvements. Experience coordinating cross-functional work across teams with different priorities and areas of expertise. Experience identifying process gaps and improving standard operating procedures, policies, or operational tools. Familiarity with AI-assisted operational workflows.