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Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Build scalable and reliable backend services, webhooks and public-facing APIs; Write high-quality, maintainable code to reliably process and evaluate data signals in real-time, solving complex problems at scale; Take ownership of medium-sized technical projects, translating requirements and constraints into reliable, secure, and explainable system architectures; Actively contribute to the team's on-call rotation, effectively debugging, operating, and maintaining high-visibility systems using established runbooks and best practices; Engage directly with product teams to understand internal and external user pain points, using those insights to build the right solutions and help inform the team's roadmap. Who you are Minimum requirements Must have a Master’s degree or foreign equivalent in Software Engineering, Computer Science, or a related field, plus 3 years of related work experience in Software Engineering. In the alternative, the employer will accept a Bachelor’s degree or foreign equivalent in Software Engineering, Computer Science, or a related field, plus 5 years of post-bachelor’s, progressive related work experience in Software Engineering. Must also have 3 years of experience in each of the following: Programming languages including Java, Ruby, Python and Go; Building scalable and reliable backend services, webhooks and public-facing APIs; Designing, building, and deploying distributed backend services in a production environment, including handling concurrency, fault tolerance, and service reliability at scale; Working with relational databases in Postgre SQL, MySQL or NoSQL data stores, including schema design, query optimization, and data modeling for high-throughput workloads; Stream processing or event-driven architectures in Kafka, Kinesis, or equivalent, including producing, consuming, and reliably processing high-volume data streams; Translate product and engineering requirements into scalable, secure, and maintainable system designs, including defining service boundaries, failure modes, and observability strategies; Building automated systems or tooling to instrument, measure, and evaluate the end-to-end customer experience of digital products, including test automation frameworks, signal collection pipelines, or quality evaluation workflows; Developing interactive frontend components, dashboards, or data reports using React and D3.js to visualize customer behavior, product metrics, and operational signals in real time. Salary: $235,090- $285,600/yr This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting Permitted. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. WA68 #LI-DNI
Who we are About Bridge We're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper vs. SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward. We have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb), and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that allows for the improvement of global money movement. About the Role As an early member of the Bridge engineering team, you'll have the autonomy to work on projects that are truly global in scale and aim to give customers access to products they've never had access to. Many of the use cases that we work on today didn't exist several months ago, and that's because our team is dedicated to constant improvement for our partners and end users. Our engineers have outsized ownership over projects, so if you're looking for increased autonomy working on a completely greenfield opportunity, Bridge is the place for you. Responsibilities • Ship software to build out our suite of API products. We're an engineering and API-first company, and you'll learn first-hand and contribute towards building highly reliable, performant, and business-critical infrastructure serving thousands of developers across the globe. • Take sole ownership of projects, oftentimes without the support of Product Management, and liaise both internally with teams like Legal and Compliance and externally with our partners and developers. • Look for constant improvements to our product offerings with the explicit goal of improving the experience for our partners and end users. • Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation. • Improve engineering standards, tooling, and processes for the team and our broader org. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements • We're open to hiring engineers at various levels of seniority (SWE through Senior Staff), but at a minimum we're looking for somebody with 5+ years of experience. • Experience building backend systems with SQL databases. Experience with frameworks such as Rails, Django, Express, or equivalent is a bonus. • An enlarged sense of ownership and the ability to lead and influence the design and direction of our products • An ability to thrive in a fast-paced environment • A growth mindset, constant curiosity, and fearlessness to dive into the unknown • An ability to write maintainable, well-tested, modular code, but also be pragmatic about moving fast • Excellent written and verbal communication skills, including the ability to write clear technical documentation Preferred Qualifications • Past experience working on crypto or financial products a plus, and while not required, we do look for people who are very passionate about building in this space • Experience with building API products a plus, but not required • Experience working with blockchain or distributed systems a big plus
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Tax compliance is a hard problem. When millions of payments flow through a marketplace or platform, the rules for what gets reported, to whom, in which format, and by when are complex, high-stakes, and vary by country. The Connect Tax Reporting team builds products to help businesses collect and verify tax information, prepare and deliver tax forms, and manage reporting obligations across jurisdictions. This includes 1099 reporting in the US and digital platform reporting across the EU, Australia, Canada, the UK, and other regions. This is a domain where correctness, reliability, and user trust matter deeply. A late filing, an incorrect form, or a missed reporting threshold can create regulatory risk and erode trust with platforms and their sellers. Our systems handle high-volume seasonal workflows, support complex country-specific rules, and remain dependable under fixed filing deadlines. What you’ll do You’ll build products and systems that simplify tax reporting for platforms and their users. You’ll take projects from discovery and technical design through implementation, launch, and operation. Your work may include improving tax information collection, building APIs and data pipelines, automating reporting processes, and strengthening the reliability of production systems. You’ll collaborate with product managers, tax operations, support, and engineers across Stripe. AI-assisted development will be part of your day-to-day work as you design, build, test, and operate software. Responsibilities Design, build, and operate features across tax reporting user experiences, APIs, services, and data workflows Turn user and business needs into clear technical approaches and deliver projects from concept to launch Build scalable, reliable, secure, and maintainable software supported by appropriate tests Improve tax reporting workflows through automation and operational tooling Review code and collaborate with engineers to improve implementation quality and share technical context Monitor production systems, respond to incidents, and improve reliability, observability, and runbooks Partner with product, tax operations, support, and engineering teams to deliver solutions that meet user needs Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4 years of experience building, testing, and maintaining production software in one or more general-purpose programming languages (Ruby, TypeScript, Python, Java, C#, etc.). Experience delivering software projects from problem definition through launch Ability to make technical decisions and communicate tradeoffs through code, design documents, and technical discussions Experience debugging and operating production systems Familiarity with AI-assisted development tools Preferred qualifications Experience building backend services, APIs, batch workflows, data pipelines, or user-facing product experiences Experience with distributed systems, asynchronous processing, large-scale data workflows, or search infrastructure Experience with financial, compliance, reporting, or other systems where correctness, privacy, and data integrity matter Interest in learning tax reporting concepts and building products for platforms and their users
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Marketing Services is a team of marketing execution experts and systems thinkers focused on efficiency. We partner closely with Regional and Demand marketing, Growth, Martech, and creative teams to deliver scalable, high-impact campaigns across channels. While we operate globally, this role is focused on supporting the EMEA region. What you’ll do We are seeking a highly skilled and results-driven Marketing Services Program Manager to serve as the process owner for marketing campaign execution across multiple channels. The ideal candidate will possess a strong background in campaign management, with deep expertise in email marketing platforms like Marketo. This individual will work closely with diverse teams to enhance our marketing efforts, driving operational efficiency and process improvement. Responsibilities Serve as the process owner for campaign execution across email, landing pages, and paid media, supporting Growth, Lifecycle, EMEA and Demand Marketing teams. Scope campaign requirements, assess complexity, and lead capacity planning to ensure smooth and timely execution. Consult on best practices in Marketo, with a focus on automation, scalability, and operational design. Design and execute complex nurture and trigger campaigns, then standardize and scale them for broader use. Partner with marketing stakeholders to streamline workflows, reduce friction, and optimize campaign delivery. Lead programs to address recurring execution challenges—defining objectives, success metrics, and building repeatable processes. Identify operational risks early, communicate clearly with stakeholders, and implement sustainable solutions. Drive ongoing improvements in marketing execution through process innovation, automation, and efficiency. Collaborate cross-functionally with Growth, Regional and Demand Marketing, Engineering, and Design to align on priorities and execution strategy. Maintain scalable documentation and support coordination with offshore production teams. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in a marketing automation or campaign management role, ideally within a fast-paced environment. 3+ years of proven expertise in Marketo, with a strong track record of developing scalable programs and driving successful campaign outcomes. Demonstrated project management skills with experience leading cross-functional initiatives. Excellent communication skills, able to convey complex ideas effectively and tailor messaging to diverse stakeholders. Strong analytical skills with a detail-oriented mindset to track performance metrics, analyze data, and identify opportunities for improvement. Ability to work both independently and collaboratively within a team-oriented environment. Bachelor's degree in Marketing, Business, or a related field, or equivalent practical experience. Proactive, with a growth mindset and a passion for continuous learning and improvement. Preferred qualifications Experience in the technology or financial services sectors, ideally within a high-growth company. Familiarity with digital marketing channels, including paid media, SEO, and landing page optimization. Knowledge of marketing automation tools and processes to enhance efficiency and scalability in campaign execution. Strong adaptive skills with a proven ability to thrive in a rapidly changing environment. Experience managing or collaborating with an offshore production team to streamline operations
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Core Infrastructure team at Stripe is entrusted with developing and maintaining the infrastructure utilized by all product teams to create services that underpin all Stripe business operations. This includes defining and executing a vision that ensures industry-leading scale and availability, and actively balancing these concerns with efficiency, latency, and organizational health. We are committed to advancing new distributed services and scaling existing technologies across the industry, in close collaboration with various teams to support their current and future demands, and various external partners in the open source community. Our infrastructure supports businesses worldwide by processing payments, managing marketplaces, assisting entrepreneurs in launching internet businesses, and more. The Infrastructure organization comprises teams responsible for operating system components, databases, caching, high availability, disaster recovery, cloud infrastructure, Linux servers, container orchestration, mesh networking, service discovery, change management, and network edge infrastructure. What you'll do As a Software Engineer on the Infrastructure team, you will be part of a team that is in charge of building the core infrastructure used by product teams which support our business. Examples include control plane services responsible for managing our primary database and cache infrastructure as well as building automation around managing cloud components for compute, cache, and networking. You will also build a great customer experience for internal Stripe teams that build on your software to power all of our products, globally and at scale. Responsibilities Design, build, and maintain distributed cloud infrastructure and platform services Work on scaling, automation, reliability, and observability of infrastructure services Operate your service, debug issues, and support customers Participate in roadmap planning and prioritization Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of professional experience in a software development role Experience building, deploying, and managing infrastructure on a major cloud provider A strong engineering background in building platform services and/or distributed systems at scale, with a solid grasp of underlying operating system primitives Experience developing, maintaining, and debugging distributed systems, including diagnosing low-level resource constraints Experience with operational excellence and modern observability practices, including distributed tracing, structured logging, and system-level metrics Preferred Qualifications Experience with popular cloud technologies — AWS, Azure, GCP, or Oracle Cloud Experience with Go or other systems languages (e.g., Rust, C/C++) Experience with Linux OS internals, performance optimization, and kernel-level troubleshooting Experience working with Kubernetes clusters and low-level container mechanics Experience in networking and traffic systems at scale Experience handling critical incidents for production systems
Engineering Manager, AI Conversation Platform Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. What you’ll do Responsibilities Driving an ambitious vision for AI/ML that benefits our users Setting the technical & process direction for the team based on business goals Brainstorm and coordinate product integrations with partner teams Proposing new ideas and building prototypes Be an integral part of a larger ML community internally & externally Hire & develop a world-class team to deliver high-quality ML systems. Coach engineers to help them grow in their careers and maintain a high bar Who you are We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You are comfortable with ambiguity, love to take initiative, and have a bias towards action. Minimum requirements Have at least 4 years of experience managing ML teams Experience working as a Machine Learning Engineer, Applied Scientist or equivalent Individual Contributor. Lead by example in high-growth, high-impact, ambiguous environments Have experience building & shipping ML systems. Hold yourself and others to a high bar when working with production systems. Thrive in a collaborative cross-functional environment Preferred qualifications Experience in shipping LLM & RAG systems
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Develop and manage scalable billing and collection processes for complex user agreements and new business operations. Build scalable and auditable onboarding processes for new and existing users. Onboard sold custom contracts into our billing systems. Work with legal contracts using strong attention to detail. Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements. Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections. Advocate for the customer to internal stakeholders. Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience. Help scope, build, and deliver continuous process improvements that enhance operations. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field, plus 4 years of Client-facing experience in customer success, consulting, financial services, account management, or technical product sales. Must also have 3 years experience in each of the following: Tracing process impacts from situation to end customers & business financial outcomes; Payment industry; GSuite and Excel; Working with large data sets; SQL; Project management or consulting; Data Modeling; Influencing business decisions by creating high quality presentations and documentations using PowerPoint; Digital workflow design, focusing on improving efficiency and user experience across organizational tools; Dashboard Design and Data Visualization using Tableau; Using data visualization tools including creating dashboards in Hubble to track KPIs and operational performance; and Forecast Modeling. Salary: $152,069.00 - $199,200.00/Yr This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting Permitted. Up to 25% international travel required. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. WA52 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team AMER Product Demand Generation is a team of marketers that drive strategies to engage prospects and customers, generating demand for Stripe's priority products in the Americas. We partner closely with Campaigns, Product Marketing, Sales Development, and Sales to bring full-funnel campaigns to life and optimize performance and business impact. We’re looking for an experienced marketer to lead Money Management marketing across the US, Canada, and Latin America. Money Management brings together products that help businesses hold funds, move money globally, create and manage cards, and access financing. You’ll set the regional strategy and turn it into programs that build demand, grow pipeline, and help increase market share in partnership with teams across Stripe’s go-to-market organization. You’ll also help Stripe strengthen its approach to marketing Money Management and evolve demand generation for this high-priority area for Stripe. Money Management is still in an early stage of its marketing journey, with a strong opportunity to shape the strategy, build the programs that bring it to market, and establish how we create demand across the region. What you’ll do This role will have a meaningful impact across Stripe’s go-to-market organization. Money Management is a rapidly growing, high-priority product and an important part of Stripe’s strategy. You’ll build and improve the engine that reaches key decision-makers and create a consistent experience across customer journeys, channels, and campaigns. You’ll set regional priorities, allocate budget across channels, and connect global campaign strategy with regional execution for Money Management. Responsibilities Lead regional multi-channel strategy for Money Management marketing campaigns that drive demand. Channels can include paid media, content syndication, digital events, account based marketing (ABM), etc. Build region-specific marketing activations with channel leads to unlock local opportunities for Money Management audiences Build a cross-GTM coalition including Global Campaigns, Events, Product Sales, Sales Development, and Sales Operations to jointly grow the Money Management pipeline Own key business and revenue metrics for Money Management across the sales funnel — investigating conversion, channel mix effectiveness, and pipeline health Partner cross-functionally to define regional requirements as Stripe refines marketing capabilities, MarTech stack, and lead management for scaled motions Identify innovative new ways to reach and engage the Money Management audience — there is broad leeway in this role to pursue creative marketing ideas Be a thought leader representing the Americas as Stripe grows its Money Management go-to-market across campaigns and broader strategy Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience running scaled digital demand generation programs (e.g., demand generation, growth marketing, or regional marketing) Experience with GTM direct ownership of an audience or product segment at a B2B company Demonstrated experience building multi-channel demand generation strategies and owning integrated digital activations across paid media, content marketing, email marketing Proven experience assessing business health and managing marketing performance metrics. You can turn go-to-market data on lead generation, funnel conversion, pipeline progress, and channel performance into clear insights and actions. Strong organization and project management skills with the ability to manage multiple complex programs simultaneously Proven experience building and delivering programs with partners across Sales, Sales Development, Product Marketing, Content, and Event Marketing. Be prepared to discuss programs you owned directly. Ability to navigate ambiguity: The ability to build, adapt, and maintain positive momentum is key for this role Preferred qualifications Fluency with AI including leveraging native AI tooling and integrating LLM / agentic capabilities into everyday work Experience building and scaling net new programs with an eye toward repeatability and efficiency. You’ve built 0 to 1 and have scaled from 1 to 10 Event or field marketing experience or exposure (prior event ownership not required) Experience in payments, financial technology, or or adjacent industries or marketing FinTech solutions Adjacent business experience (e.g., strategy consulting, paid media, etc) that brings well-rounded GTM perspective
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you'll do Responsibilities Develop a foundational understanding of our products, services, and features to assist customers effectively Respond promptly and professionally to customer inquiries via email, providing accurate information and resources Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user-first mindset and are energized by the challenge of solving difficult problems. You have excellent English communication skills, both written and verbal. You excel in analytical thinking, open-ended research, and problem solving. You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions. You have a process-oriented mindset and ability to get things done. You enjoy working in an in-office environment with strong cross-team collaboration and support. You are able to prioritize and enjoy working in a quick-moving environment. You are humble and have a proven track record for working well across teams and with external partners. You are a current student or have recently graduated in 2026. This is a 6-month Apprenticeship Intern Program, starting in Jan 2027 and run in accordance with the Apprentices Act 1961.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, helping our users not just solve problems, but achieve their goals. What you’ll do Responsibilities Troubleshoot and solve external user issues. Analyze our processes and instigate changes to help scale our operations and improve the user experience. Work closely with other Stripe teams to improve our product offerings and messaging around new products and features. Gain unique insights into how thousands of businesses on Stripe scale and operate. Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization. Be part of building a brand-new team and operational culture for Stripe. Partner with global operations specialists or business process owners to run a critical workflow. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user-first mindset and are energized by the challenge of solving difficult problems. You have excellent written and verbal communication skills. You excel in critical thinking and problem-solving. You have prior experience in customer service or internal- and external-user-facing operations. You enjoy learning about technical products and processes. You’re an organized self-starter who is passionate about finding solutions to our users’ challenges. You have a process-oriented mindset and the ability to get things done. You enjoy working in an in-office environment with strong cross-team collaboration and support. You prioritize well and enjoy working in a quick-moving environment. You are humble and have a proven track record of working well across teams and with external partners. You’re willing to periodically work a weekend day, for which you’ll receive a weekday off. The SDC operates during daytime hours, with shifts from morning through early evening. Preferred qualifications Prior experience in or knowledge of user support. Prior experience working on projects or process-improvement initiatives.
Who we are About Stripe At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. About the team Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity, and global prosperity. While the promise of a global online economy is palpable, it comes with significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier to entry for online businesses. The Financial Crimes team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in money laundering or other financial crimes. What you’ll do We're looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You'll be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You'll be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space. Responsibilities Conduct decision reviews for Enhanced Due Diligence (EDD) and Politically Exposed Persons (PEP) Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements Analyze complex problem and exercising sound analytical judgment on investigation resolutions or decisions Perform assignments and tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission Be a part of building a brand-new team and operational culture for Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in financial crimes, AML, EDD, or PEP roles Experience conducting in-depth user KYC, nature of business, adverse media, high risk country and business sector reviews in EDD work flows Experience reviewing PEP and user alert details, understanding mitigation factors and making determinations and escalations General awareness of money laundering, terrorism financing, and sanctions trends and regulatory developments Independently analyze and evaluate information from various data sources to determine a course of action for a matched case Ability to clearly record by writing the rationale and documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes Excellent written, spoken, and interpersonal skills, Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions Self-disciplined, diligent, proactive, and detail oriented The SDC operates during daytime hours with shifts from the morning through early evening. Preferred qualifications Knowledge of payments and fintech industry Familiarity with SQL and ability to use template or pre-made SQL queries as part of investigations
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. The Financial Crimes team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in money laundering or other financial crimes. What you’ll do We are looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You will be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space. Responsibilities Conduct decision reviews for Enhanced Due Diligence (EDD) and Politically-exposed Persons (PEP) , Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements Analyze complex problem and exercising sound analytical judgment on investigation resolutions or decisions Perform assignments/tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission Be a part of building a brand new team and operational culture for Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in financial crimes, AML, EDD or PEP roles Experience conducting in-depth user KYC, nature of business, adverse media, high risk country / business sector reviews in EDD work flows Experience reviewing PEP and user alert details, understanding mitigation factors and making determinations / escalations General awareness of money laundering, terrorism financing, and/or sanctions trends and regulatory developments Independently analyze and evaluate information from various data sources to determine a course of action for a matched case Ability to clearly record by writing the rationale & documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes Excellent written, spoken and interpersonal skills, Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions Self-disciplined, diligent, proactive and detail oriented The SDC operates during daytime hours with shifts from the morning through early evening Preferred qualifications Knowledge in payments and the fintech industry Familiarity with SQL and ability to use template or pre-made SQL queries as part of investigations