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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you'll do As part of our growing, global Product Support team, you'll be a critical driver in delivering excellent user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to strategically improve our support systems, processes, and product quality. You'll own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs allows you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work focuses on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with our key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). Responsibilities Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement initiatives aimed at hitting key performance metrics such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance. Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams. Collaborate with and advocate to Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability. Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions. Constantly challenge the status quo and push for innovation in user support strategies and operational processes. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Business-level proficiency in Mandarin (written and spoken) is required, as this role involves daily communications with our users in the Greater China region. 4+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues. Proficiency in SQL for data analysis and querying, with the ability to interpret datasets. Experience working with APIs. Excellent problem-solving skills, capable of diagnosing complex issues and driving them to resolution. Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress. Experience in project management, particularly in optimizing processes, workflows, or support operations. Willingness to work occasional weekends and holidays (with compensatory time off). Preferred qualifications Strong data analysis skills and a passion for interpreting data to improve decision-making and outcomes Comfortable explaining technical concepts to both technical and non-technical stakeholders Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience Design the playbook to execute against operational requirements and deliver a best-in-class user experience Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals Identify and drive process improvements alongside product and engineering teams, focusing on automation opportunities, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in workflows Engage with stakeholders across the organization to explore new strategic initiatives, closing gaps related to user experience and compliance while driving overall operational excellence Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative payments and business funding products, ensuring a seamless user experience Design the SOPs of technical product support, including API troubleshooting, to execute against operational requirements and deliver a best-in-class user experience securing customer retention objectives for new product releases Lead multiple cross-functional projects that enable the launch of new products and features Simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals that increase early user adoption of new banking and business funding products Identify and drive service efficiency process improvements alongside payments and business funding product and engineering teams, focusing on automation opportunities for support processes, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in customer support and onboarding workflows Engage with stakeholders across the organization to explore new product offerings in payments, closing gaps related to user experience and compliance while driving overall excellence for user support and internal operations; Run incubation and governance programs for payments and banking products (Stripe Managed Payments, Stripe Capital, fiat-to-crypto onramp/Payin integrations), guiding features from private beta to General Availability by validating operational readiness with go/no-go dashboards and incubation graduation criteria that measure operations KPIs (CSAT, agent productivity, and costs), and by defining support SOPs for internal and vendor support teams Lead product compliance and operational-capacity programs for payments and banking product betas, coordinating Legal, Tax, and Risk to identify regulatory gaps (global sales tax compliance, KYC/KYB requirements) and deploy targeted automations and tooling (AI support agents, AI powered onboarding) to increase operational cost savings, limit Stripe’s liability for non-compliance, and inform support resource planning and budgeting Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 2 years of experience managing timelines, resources, and stakeholder expectations to deliver results that align with organizational goals. Position also requires the following: 2 years of experience documenting operational processes 2 years of experience designing and implementing process improvements 2 years of experience scaling support operations 2 years of experience communicating technical concepts to users and stakeholders 2 years of experience building queries using SQL 2 years of experience analyzing large datasets to draw conclusions and make recommendations Salary: $148,450 - $210,600/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week Up to 50% telecommuting permitted. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY19 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do As the Program Manager for Agentic Commerce GTM, you will be the operational and coordination backbone of the highly cross-functional Agentic Commerce GTM motion. You will report to the Agentic Commerce GTM lead, but will work across a wide set of internal stakeholders including Global Partnerships, Enterprise Sales, Industry Sales, Solution Architects, Alliances & Channels, Professional Services, Marketing, and more. You will translate strategy into coordinated action, keep cross-functional partners aligned and accountable, and ensure that the GTM organization is operating with speed, clarity, and alignment as we scale merchant and agent ecosystem development. You will have the opportunity to coordinate externally across both sellers (merchants/platforms) and agents as we stand up new pilot programs. Responsibilities Own the operating cadence of the Agentic Commerce GTM function, including driving weekly cross-functional GTM meetings like GTM SteerCo and pipeline. Serve as connective tissue across all GTM workstreams, maintaining a unified view of progress, blockers, and dependencies Identify process gaps or inefficiencies across GTM workstreams and drive improvements Stay updated on product developments to ensure GTM roadmap is aligned with product strategy Sharpen multi-party execution across agents and sellers to ensure Stripe delivers a first class experience and enables pilots and betas to graduate to scaled onboarding and eventual self-serve Drive merchants towards integration readiness by coordinating across product, engineering, professional services, legal, sales, and more; proactively identify risks and help unblock Manage launch readiness for key agent partner launches ensuring our field, our partners, and our users are prepared for go-live Work with Product S&O to define and track the right GTM KPIs Build and maintain program tracking systems, dashboards, and reporting to give pipeline and progress visibility to senior stakeholders (e.g., RTBR) Partner with SSO and F&S to develop forecasts and drive planning Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in program management, sales operations, business operations, or a related GTM operations role — ideally at a high-growth technology or payments company Demonstrated ability to manage complex, multi-work stream programs involving 5+ cross-functional stakeholders simultaneously, without direct authority Strong written and verbal communication skills — you can synthesize ambiguous situations into crisp updates, and write clearly for both executive and working-level audiences Proven track record of building and running operational systems from scratch: project trackers, meeting cadences, reporting frameworks, and decision-making infrastructure High ownership and accountability — you proactively identify what needs to be done and do it without waiting to be ask Preferred qualifications Experience working on GTM programs for emerging product categories — ideally AI, developer platforms, fintech, or payments infrastructure Familiarity with enterprise go-to-market motions, including partner/alliance programs, professional services, and solutions architecture teams Experience building or scaling self-serve and scaled onboarding programs alongside a product team Strong analytical instincts — you can pull data, build dashboards, and frame problems quantitatively, even if this isn't your primary skill
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups— use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Alliances and Channels (A&C) team is responsible for building a vibrant ecosystem of partners that accelerates our mission. Within A&C, the Programs team drives partner success and ecosystem growth at scale through programs, incentives, enablement, and operational rigor. The Platform Co-sell Initiative enables SaaS platforms to co-sell Stripe alongside their enterprise and commercial customers globally. The program spans platform qualification and readiness, direct sales enablement, commercial model development, and go-to-market framework design across AMER, EMEA, and APAC—and operates at the center of A&C's strategy for scaling partner-sourced revenue. What you’ll do You will own the day-to-day operation of the Platform Co-sell Initiative—a high-visibility, cross-functional program that runs to senior sales and partnerships leadership—building the operating system that allows Stripe's partner managers, channel sales, and direct sales teams to co-sell at scale. You will run the platform qualification funnel, own program reporting, manage the cadences that keep sales and partner teams aligned, and build the commercial frameworks that govern how the program grows. This role spans program management, operations, and analytics. It's for someone equally comfortable shipping a dashboard, running a quarterly business review, and drafting a framework for how to tier a partner portfolio—and who raises the quality bar without needing a big team. Responsibilities Own the A&C co-sell program end-to-end: define what co-sell readiness means across partner types, maintain the standards that govern which partners enter the motion and how, and serve as the connective tissue between partner teams and the direct sales organization Own the platform qualification funnel from nomination through co-sell readiness and activation, including intake standards, progress tracking, partner health monitoring, and portal operations Build and maintain dashboards and recurring reporting for program health and outcomes (platform activation, co-sell pipeline, deal conversion, incentives throughput); define metrics and documentation so reporting is trusted and reusable Develop seller-facing reporting experiences that make partner signals actionable (account views with signal type, recency, and deal stage) Partner with GTM Ops and data owners to improve data availability and attribution; identify gaps and drive pragmatic fixes Own the operating interface with the sales development representatives that support partners: intake standards, routing rules, play briefs, QA loop, and weekly/monthly performance readouts tied to SLAs and pipeline outcomes Operationalize and track the effectiveness of partner-ready sales plays end-to-end (inputs, workflows, scorecards, iteration loop) and drive a consistent cadence to monitor and improve execution Build the frameworks that govern how the program scales: platform engagement tiers, low-touch model, and capacity planning Proactively identify at-risk program work and step in to unblock delivery when timelines or data quality are at risk Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in program management, partnerships operations, GTM strategy, or revenue operations; or 5+ years with deep, end-to-end ownership of a complex cross-functional program Demonstrated experience running complex multi-stakeholder programs—standing up cadences, managing qualification funnels, defining metrics, and delivering executive-facing readouts Hands-on analytics skill, including comfort with Salesforce and SQL (or equivalent) and experience building dashboards used operationally by field teams Comfort working across imperfect data sources and evolving commercial models; ability to improve definitions and data hygiene over time Clear written communication skills; ability to write concise operating notes, metric definitions, frameworks, and stakeholder updates Preferred qualifications Familiarity with partner co-sell motions and platform ecosystems (ISVs, SaaS platforms, marketplace ecosystems) Experience with co-sell infrastructure: account mapping tools, partner portals, and lead routing and attribution systems
Program Manager, Business Practices Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices’ Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe. What you’ll do Our Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a strong program manager who can independently own clearly-scoped workstreams, collaborate effectively across teams, and is building toward progressively larger program responsibility. The ideal candidate will: (1) have deal policy or process experience in a technology or GTM environment, (2) have strong communication skills to work collaboratively across functions, and (3) be comfortable working independently while partnering with management at key decision points. Responsibilities Own and drive discrete deal lifecycle program workstreams end-to-end, coordinating cross-functional support needed to deliver projects on time and within scope Maintain and improve internal GBS program documentation, ensuring methodologies, processes, and operational playbooks are accurate, accessible, and continuously updated to support team knowledge and continuity. Structure and execute a repeatable communications process for the GBS team, ensuring consistent, timely, and audience-appropriate messaging across internal stakeholders. Support change management activities including stakeholder engagement, engaging champions, messaging and communication planning, and enablement delivery Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions Prioritize among various projects and synthesize data to guide/support strategy and decision, with manager input Prepare data-driven analyses and briefs to support senior stakeholder recommendations and decisions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2–3 years of experience in program management, business operations, deal operations, or a related discipline Demonstrated ability to independently apply AI tools to core job responsibilities, proactively identify opportunities to improve workflows using AI, and support teammates in adopting AI-driven processes. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment The ability to diagnose, simplify and structure problems and solutions while having command of “the details” Enthusiastic “roll up your sleeves” mentality Strong analytical, presentation, and communication skills; comfortable working with cross-functional stakeholders and presenting data-driven insights and recommendations. Comfort with Excel and/or Google Sheet for analyzing large datasets Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools Preferred qualifications Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you) You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables Prior experience with payments and/or SaaS
Program Manager, Commercial Solutions Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Global Business Services' (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of the sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, and User feedback and market insights. This role sits within Global Business Practices' Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. What you'll do The Global Business Services Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, and a strong understanding of and experience in scaling global, cross-organizational mechanisms. You'll have experience in program ownership and management, custom pricing strategies, and a background in supporting selling motions. You'll have strong communication skills and executive presence to communicate with Stripes from sellers and Deal Strategies through to senior leadership. You'll love this job if you're a natural relationship and mechanism builder. Responsibilities Independently lead large-scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, often first-of-their-kind programs and initiatives Manage and lead complex programs that require considerable resources and high levels of complex functional and technical integration and knowledge Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to create custom commercial approaches Work cross-functionally with sales teams, sales leaders, services and support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes Navigate complex programmatic problems at scale across Go-To-Market and Stripe, and propose creative solutions Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers Act as a liaison between Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general Advocate on behalf of a position and gain cross-functional alignment on the position Build credibility and trust with internal stakeholders Lead projects to solve existing commercialization issues Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements BA or BS degree in Business, Technology, Finance, or Economics 7+ years of experience in program management, commercial strategy, economics, deal management, or pricing, with experience owning program strategy or business operations 5+ years of direct commercial pricing model program management skills, knowledge, experience, deal management, and oversight Experience driving cross-team mechanism development end-to-end (ideation, planning, execution, launch, post-launch support) Experience working in ambiguous, quickly scaling environments, comfortable with high-agency Experience engaging with senior executives on high-priority initiatives, as well as the ability to work across internal and external organizations Be able to articulate and understand business strategy at the C-suite level to gain credibility and advise organizations on how best to achieve their business goals through the use of commercial programs Strong written and verbal communication, presentation, negotiation, and project management skills Establish credibility and maintain working relationships with internal stakeholders involved with commercial constructs (Legal, Finance, Accounting, etc.) Experience presenting data and metrics to senior leadership to report on metrics Strong ability to advocate for a position even in the face of pushback Preferred qualifications Direct product launch oversight and experience Payments industry experience MBA degree in Business, Technology, Finance, or Economics Possess PgMP or PMP certification
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations Enablement team sits within the Risk Operations org and is responsible for building and operating the core business and strategic programs that are critical to Risk Operations. These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that typically require partnering across broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. More specifically, we both lead initiatives to make step changes in the Risk User Experience and devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting our systems and delivering an exceptional user experience for legitimate users. What you'll do You'll partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to lead ambiguous, high-priority problem spaces that change the trajectory of Risk Operations. You'll also partner across Risk Operations to deliver and measure processes that enable operational excellence at scale within the Risk Operations org. Responsibilities Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects Design and launch programs that lead to step-change improvements in our operational processes and business outcomes Serve as the Risk Operations expert and partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies and ensure operational readiness Embody our Operating Principles and foster our values and culture Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in risk program management, strategy, management consulting, business operations, or operations program management The ability to dig deep into the data and think from first principles while delivering the best results Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal Strong program management skills with experience managing end-to-end execution of projects and programs that have transformed your company's operations Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans and deliver quantifiable business impact Ability to identify repeated user and specialist-facing issues and build scalable solutions and processes to address them Preferred qualifications 2+ years in consulting Experience with SQL or willingness to learn MBA or other graduate degree Prior experience partnering with Product, Eng, and Operations teams preferred
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Security team is dedicated to improving the security of Stripe and its users. Our users trust us with some of their most sensitive information, and we make security a first-class consideration in everything we do. Security concerns are ever-evolving, creating an extremely dynamic environment for the Security team. The Security Governance, Risk, and Compliance (SGRC) team at Stripe provides security governance, risk management, and compliance capabilities to allow Stripe to make strategic security decisions, measure our risk and control posture, and represent Stripe Security to internal and external entities. The successful operation of our organization accelerates Stripe by optimizing the communication and expectations of our security program. What you’ll do We're looking for a Security GRC Program Manager with deep expertise in security compliance to serve as the primary interface between Stripe's Security organization and external auditors, regulators, and compliance stakeholders. In this role, you'll represent the Security team in audit engagements, articulate how Stripe's security controls are designed and how they operate, and ensure that compliance obligations across a complex global regulatory landscape are met with consistency and rigor. In this role, you will act as a proxy between external entities like regulators and auditors, and our internal security teams, ensuring consistency in compliance responses and helping maintain a lean and effective compliance program. The ideal candidate is adaptable and finds structure in an evolving and maturing organization. Responsibilities Act as an information security subject matter expert during cross-functional audit engagements, representing the Security team in walkthrough meetings with auditors and regulators Serve as the internal liaison (proxy) between and the Security organization to ensure audits are managed effectively and consistently Create and maintain a central repository of audit evidence artifacts required for compliance with SOC 2, PCI DSS, SOX, and other global regulatory standards Perform security risk and control assessments against common frameworks to ensure compliance with Stripe's Information Security Policy and Standards and applicable regulations (e.g., ISO 2700x, PCI DSS, SOX, NIST, COBIT) Support control owners with guidance on security control design and redesign to ensure continued compliance and effectiveness Facilitate security compliance support for Stripe's legal entities with regulatory obligations, and collaborate with cross-functional stakeholders to track and report on control remediation efforts Support broader GRC team program initiatives, including policy writing, security awareness training, and third-party security risk assessments Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Subject matter expert in information security frameworks, practices, policies, standards, and procedures (e.g., NIST CSF, SOC 2, PCI DSS, ISO 27001/2, or equivalent) 6+ years of experience in Security Governance, Risk, and Compliance or Technology Compliance roles with a strong understanding of audit processes Exposure to global regulatory requirements (e.g., DORA, FFIEC, EBA, NYDFS) and experience integrating them into compliance programs Experience conducting security audits and supporting compliance across complex, overlapping regulatory frameworks Strong program management skills with proficiency in coordinating security assessments and managing multiple stakeholder engagements across time zones Excellent communication skills, with the ability to build relationships at all levels and translate technical security concepts for auditors, regulators, and executive audiences
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Third Party Risk Management (TPRM) team is accountable for defining, maintaining, and overseeing the third-party risk framework, policy, and inventory in accordance with management expectations and best practices. We are focused on assessing and managing risks exposed through our relationships with third parties, adhering to regulatory guidance, and driving operational efficiencies across risk teams. What you'll do In this role, you'll support and maintain a robust framework for identifying, assessing, and managing third-party risks to protect Stripe. You'll partner with cross-functional Risk Domain Owners, Procurement subteams, Legal, and other stakeholders to apply a unified Third Party Risk Framework across risk and compliance areas. You'll maintain the existing Stripe Third Party Risk Program, Policy, and Standards, while further developing new Standards to propel the maturity of the Third Party Risk Program. Responsibilities Maintain the Global Third Party Risk Management Program, Policy, and Framework, ensuring alignment with relevant regulations, standards, and best practices Launch and mature nascent risk domains to increase overall program maturity Design and support an enhanced oversight model for specialized third-party types including Partnerships and Contingent Workers Design and enhance elements of the existing Third Party Risk Framework including offboarding and incident monitoring, among other areas Build and oversee the third-party performance management function and define performance standards, including metric templates and ongoing monitoring activities, to ensure third-party health Design effective reporting to monitor and communicate the third-party risk program status, key issues, and remediation plans to governance committees, senior leaders, and relevant stakeholders Serve as subject matter expert and coordinator of system business requirements among risk domain owners and stakeholders—prioritizing effective requirements (Users First and Risk Focused) Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in risk or compliance roles, preferably third-party risk in a regulated environment Proven experience managing distinct projects and programs, with particularly strong skills in stakeholder management Strong written and verbal communication skills—including the ability to communicate effectively with different stakeholders across the business such as risk domain owners, internal audit, and the broader risk and compliance community Excellent cross-functional collaboration skills, including navigating leadership and interpersonal working relationships Strong organizational and time management skills Ability to handle multiple assignments while comfortably managing ambiguity Ability to assess and analyze data in order to solve problems and draw insightful conclusions Preferred qualifications Previous experience building third-party risk programs Previous experience implementing programs around regulatory frameworks Understanding of risk program elements including policy and risk appetite creation and maintenance Understanding of risk areas such as information security, privacy, business continuity, finance, reputation, operational, and ESG Experience with Tableau or other data visualization tools
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Total Rewards Strategy & Enablement (TR S&E) team translates people strategy into business impact, building the infrastructure, programs, and systems that make Total Rewards work at scale. We're a small, high-leverage team that bridges strategy and execution, partnering with People leadership and cross-functional teams across Finance, Legal, and the business to turn ambiguous problems into durable programs. What you’ll do Stripe's growth strategy depends on operating in more countries, expanding into new products and licenses, and integrating companies that extend what Stripe can offer. The businesses that depend on Stripe, and the customers they serve, grow when Stripe grows. Every new country, product launch, or acquisition requires building People infrastructure that doesn't yet exist. Regulatory compliance, employee experience, and hitting business deadlines all depend on getting it right. We're hiring a Project Manager, Global Expansion to own the People side of Stripe's most operationally complex moves: new entity formations, geographic expansions, and mergers and acquisitions (M&A) integrations, end to end, in close partnership with People, Legal, Tax, Finance, and Payroll. Each project means building employment infrastructure where none exists (payroll, statutory benefits, equity registration, compliance systems, and operational handoffs across a dozen functional owners) on hard deadlines, with no disruption to the people it directly affects. You'll turn ambiguous, multi-stakeholder decisions into structured programs that hold up under regulatory scrutiny and at scale. This is a high-leverage, highly cross-functional individual contributor role for someone who builds from 0 to 1 and thrives where programs, systems, and policy intersect. Responsibilities Own end-to-end project management for entity employment readiness, including intake and scoping, requirements gathering, readiness gates, cross-functional approvals, and go-live and post-go-live handoff to People, Legal, and Finance functions Lead communications and change management across every entity lifecycle event, from kick-off briefings for executive sponsors and functional leads through employee-facing notifications before system cutover, ensuring every impacted audience has the right information at the right time Lead entity-related workstreams in mergers and acquisitions (M&A) integrations, advising on retain/merge/wind-down decisions, managing employer-of-record to entity transitions, and ensuring entity timelines are reflected in broader deal plans Serve as the primary coordination point across People functions (Total Rewards, People Systems, People Operations) and cross-functional leads (Payroll, Tax, Legal, Finance & Strategy, Treasury), aligning workstreams, driving decisions, and holding accountability against program timelines Partner with cross-functional stakeholders to anticipate and manage the full implications of entity lifecycle events before they create downstream risk; proactively surface dependencies, resolve blockers, and escalate where needed Build and continuously improve the infrastructure that makes entity management and employment readiness scalable: intake forms, project plan templates, handoff checklists, standard operating procedures (SOPs) and playbooks for common jurisdictions, compliance trackers, and retrospective documentation that feeds back into process improvements after each go-live Serve as the connective tissue across functional owners , surfacing cross-entity patterns, systemic risks, and program coverage gaps; support People leadership with structured analysis and reporting on portfolio health and entity-specific program decisions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of program / operations management experience, including at least 3 years driving multi-stakeholder, cross-functional programs end to end Demonstrated experience in at least one of: Total Rewards (benefits, compensation, equity, talent mobility), Mergers & Acquisitions, People or Legal Operations, or People transformation programs at a global company A strong track record of taking ambiguous, multi-jurisdictional problems and converting them into structured, repeatable programs — ideally in a scaling environment where you built from 0 to 1 Excellent written communication: you can produce a 1-page exec update, a stakeholder-tailored decision memo, and a step-by-step operator playbook with equal fluency Strong stakeholder management across senior cross-functional partners (Legal, Tax, Finance, People Systems); you know when to push, when to align, and when to escalate Comfort with data and systems — Workday and equity platforms (e.g., Shareworks/Carta) a plus; ability to spec requirements with People Systems A users-first mindset: you obsess over the Stripe employee experience and the operator experience, not just the program artifacts Preferred qualifications Familiarity with financial regulatory or licensing frameworks (such as banking licensing, money transmission, or card network requirements) and/or a demonstrated track record of ramping quickly on complex regulatory context in a new domain Familiarity with statutory benefits/compensation/equity requirements in EMEA, APAC, or LATAM jurisdictions Experience launching People/Total Rewards programs in a new country or legal entity Experience with M&A integrations on the People side PMP, Lean/Six Sigma, or comparable structured-program training
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Total Rewards Strategy & Enablement (TR S&E) team translates people strategy into business impact, building the infrastructure, programs, and systems that make Total Rewards work at scale. We're a small, high-leverage team that bridges strategy and execution, partnering with People leadership and cross-functional teams across Finance, Legal, and the business to turn ambiguous problems into durable programs. What you’ll do Stripe's Total Rewards programs span compensation, benefits, equity, internal mobility/immigration, and mergers and acquisitions (M&A), each with cross-functional dependencies, regulatory stakes, and direct impact on the Stripes they affect. Delivering these programs well takes a Project Manager who develops real subject matter depth, engages with pillar leads as a strategic partner, and brings structure to decisions that aren't always clear-cut. We're hiring a Project Manager to own high-priority Total Rewards projects and programs end to end. You'll work closely with our Benefits, Compensation, Equity, Talent Mobility, and M&A pillars, building expertise in how these programs work and what it takes to land them well. Some programs have established playbooks you'll sharpen; others are less defined and will need you to help shape the approach before you execute it. Across all of them, you'll identify dependencies early, proactively surface and mitigate risks, and keep complex, multi-stakeholder work moving toward clear outcomes. This is a high-leverage individual contributor role for someone who brings both rigor and judgment to every project they own. Responsibilities Own end-to-end project management for high-profile cyclical and transformational Total Rewards projects, from intake and scoping through go-live and handoff to program owners Advise and embed with project teams across the Total Rewards and People portfolio, raising the quality bar and building PM capability across the extended team, not just doing the work yourself Build subject matter expertise across Benefits, Compensation, Equity, Talent Mobility, and M&A — becoming a reliable strategic thought partner to pillar teams on program decisions, not just a tracker of status Build, automate, and continuously improve the infrastructure that makes program management repeatable and scalable: intake frameworks, project plan templates, SOPs, playbooks, and handoff checklists for common program types Leverage AI tools in your daily work and the team's workflows, using them to accelerate synthesis, drafting, stakeholder communications, and documentation, and actively identifying new opportunities to work faster and better Drive cross-functional alignment across People and key partner functions (Legal, Finance, Corporate Technology, and others), creating shared visibility into priorities, dependencies, and blockers Tackle complex, ambiguous program questions with rigor and independence, owning work from problem definition through final recommendation — including defining the approach, monitoring progress, identifying risks early, and putting mitigation in place before issues land Surface patterns and gaps across the program portfolio, translating observations into structured analysis and recommendations for People leadership Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of People project, program, or operations management experience, including at least 3 years driving multi-stakeholder, cross-functional programs end to end, ideally at a scaling or global company A track record of building from scratch: you've created processes, playbooks, or program infrastructure where none existed before, not just improved what was already in place Excellent written communication: you can produce an executive update, a stakeholder decision memo, and a practitioner playbook with equal fluency Strong stakeholder management across senior cross-functional partners: you drive results with a balance of urgency and thoughtfulness, and know when to push, when to align, and when to escalate AI expertise: you default to AI tools for synthesis, drafting, analysis, and communications, and you proactively design workflows that help the team move faster and operate at scale. Analytical fluency: you can work with data to build a credible narrative, identify patterns across a program portfolio, and make recommendations grounded in evidence A users-first mindset: you obsess over the Stripe employee experience and the operator experience, not just the project/program artifacts Preferred qualifications Familiarity with change management frameworks (such as Prosci ADKAR) and judgment about when to apply structured change management vs. lighter-touch approaches Experience building and deploying enablement materials or training resources for cross-functional teams Experience in Total Rewards, People Operations, or an adjacent HR domain Familiarity with PM and collaboration tools (Asana, Jira, or similar) Familiarity with Total Rewards or HR systems (such as Workday, equity administration platforms, or benefits administration tools) PMP, Lean/Six Sigma, or comparable structured-program training
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At its core, Stripe is a treasury company. We are seeking someone great to join our Treasury Finance Transformation team to help us fulfill our mission of building the Global Payments and Treasury Network (GPTN). In order to continue to build novel and powerful products for our users, our own treasury capabilities must be excellent. The Treasury Finance Transformation team comprises execution and delivery experts dedicated to supporting, building, and expanding our treasury capabilities from the ground up. We play a crucial role in analyzing large datasets, evaluating business processes to shape our vision, and driving strategic decision-making to influence business outcomes through cross-functional collaboration. As a project manager on the team, you will ensure seamless coordination and execution by aligning team efforts, managing timelines, and delivering on objectives, ultimately optimizing the efficiency and success of our transformation initiatives. What you'll do We are looking for an experienced PM to play an integral role to lead and drive towards solutions as we develop sophisticated Treasury Finance capabilities. Responsibilities Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation. Lead and manage complex projects primarily focused on operational efficiency, governance, and regulatory compliance, ensuring alignment with organizational standards and regulatory requirements across multiple jurisdictions. Develop and implement project plans, optimize workflows, and ensure all stakeholders are informed and engaged throughout the process. Collaborate with cross-functional teams, including legal, finance, and engineering, to assess the impact of operational and regulatory changes and identify areas for improvement in processes and controls. Monitor project progress, identify potential risks, and proactively implement mitigation strategies to ensure timely and successful project delivery. Establish and maintain effective project governance, ensuring that all project activities, decisions, and key milestones comply with standards and best practices. Prepare materials to present to senior management, internal and external stakeholders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A minimum of 6 years of experience in Change Management, gained in management consulting or change management within high-growth tech companies Demonstrated ability to lead complex, cross-functional projects involving multiple stakeholders across various functional areas Strong problem-solving skills with a keen eye for detail, and the ability to understand complex technical products and articulate their value to non-technical audiences Hands-on, adaptable approach with comfort operating in ambiguous environments, taking on varied roles, and collaborating effectively with senior management Curiosity-driven mindset to effectively lead technical teams and subject matter experts Preferred qualifications Knowledge of the payments industry and fintech landscape Familiarity with capital markets and risk management concepts such as financing, investments, and hedging risks Experience writing complex business and data requirements Experience with SQL, Python, or equivalent Familiarity with AI as an enabler of change management